Absolutely awful
Absolutely awful. Useless web site, links that either aren’t there or don’t work. I’ve had no access now for months.
April 21, 2022
Unprompted review
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2.8
Average
3 reviews
No history of asking for reviews
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Welsh Water use opustrustweb.com
Welsh Water use Opus Trust Marketing and both companies think so little of their client and customers they use TheirSupplierName/MyBill-Supplier
as the web address.
In these days of phishing and spoofing that looks pretty shabby. Not interested why but OFWAT should surely have an opinion.
The Opus / Welsh Water system lags a minimum of 48 hours behind the real billing system and Welsh Water are fine with that.
To me it makes the system so confusing as to not really be fit for purpose.
May 29, 2020
Unprompted review
For a company that has a blue chip…
For a company that has a blue chip client you would think that the website they manage would work. If you go on to their own actual website it times out. Not professional at all.
January 28, 2020
Unprompted review
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