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Orange Cars operates a large fleet, ready to serve you 24 hours a day, 7 days a week, 365 days a year. Fully licensed and approved by Transport for London, all our drivers undergo DBS checks, drug testing, and are fully insured to ensure the highest level of passenger safety. We take pride in delivering unmatched value, and we’re confident you won’t find the same high-quality service elsewhere. Our commitment to exceptional service is the foundation of our reputation, ensuring that no matter where or how you travel, your journey with us is always reliable and professional. Whether you're an individual or a business, large or small, Orange Cars is here to provide a dependable, well-organized taxi service, anytime you need it.
United Kingdom
I have used Orangecars before.
Airport pick up was excellent, the car was there waiting for us. No messing about trying to find the car as the driver inform us exactly where he was waiting.
The car drive was very smooth, friendly driver
Will definitely use them again
Orange cars accepted pick up for 22.00 hrs at 14.00. At 20.00 hrs they cancelled this booking whilst we were having dinner miles away from any transport. Do not use this company, totally unreliable.
Reply from Orangecars
Dear John
Thank you for sharing your feedback. We apologize for the inconvenience caused, but would like to clarify that we notified you of the cancellation two hours prior to your scheduled pickup, and you received an email confirming this.
Unfortunately, due to our operational base in London and the distance involved for a local pickup in Tunbridge Wells, we had to cancel the booking. We always strive to inform our customers as soon as possible when such situations arise, and we appreciate your understanding.
If you have any further questions or concerns, please feel free to contact us directly.
Outrageous service. Avoid at all costs.
Orange cars took payment for a taxi pick up to the airport online and sent me a confirmation of payment but no car showed up. When I called (concerned I would miss my flight) they told me that the booking hadn’t gone through, even though they had taken payment. They tried to say this was my fault (even tho this was a fault in their system.) They said they would refund me but no refund has come through, so I will be reporting them for investigation of fraud. I urge everyone to avoid at all costs given my experience!
Reply from Orangecars
Dear Cathy Murphy,
Thank you for your feedback, and we sincerely apologize for any confusion or inconvenience you experienced. After reviewing your case, it appears that your booking did not come through on our system, which is why no car was dispatched. As part of our process, every booking must receive a confirmation, and if not, a message on the screen advises customers to contact the office directly. Unfortunately, it seems this step was missed.
Upon noticing the issue, our office promptly attempted to arrange a taxi for you within 5 minutes, but you declined the offer. Regarding the refund, it was processed on the same day, and the funds were returned to your account the day after.
We regret the misunderstanding and assure you that we take customer satisfaction very seriously. If you have further concerns, please don't hesitate to reach out.
Kind regards,
Orange Cars Team
Orange cars provided an excellent service, at affordable cost. The procedure was booking a taxi was easy, and I got all notications needed to make sure the booking was effective and who will arrive at the pickup point. Our driver was right on time, very kind and professional and we had very smooth journey. I recommand Orange cars totally.
Reply from Orangecars
Dear Pierre
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with Orange Cars. It’s great to know that the booking process, communication, and service met your expectations. Our team takes pride in ensuring timely and professional service, and we're glad your journey was smooth and enjoyable.
We truly appreciate your recommendation and look forward to serving you again in the future!
Kind regards,
Orange Cars Team
Excellent service. Very professional and very kind driver. 100% reliable.
I have been using this firm for a while, they are always on time, great staff, good customer service and lovely drivers. highly recommend it
Best taxi firm ever i used, highly recommended
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