Orbipackaging Reviews 

18
TrustScore 4.5 out of 5

4.4

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4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

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4.4

All reviews

(18)

1 review in the last 12 months

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Rated 5 out of 5 stars

We were let down by our incumbent…

We were let down by our incumbent suplier and after contacting Orbi, they were absolutely stellar in all respects: they understood the need to act quickly (due to our Christmas order requirements), kep in touch all the way through the process and even followed up to ensure that what had been promised had been delivered. Our contact (Mia) was the example of what customer service looks like when done exceptionally well.
Thank you for rescuing the situation - you have our business going forward.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

Great service! Abbie Black sourced packaging last minute and ensured that we received it in time for a time critical shipment. Abbie is both friendly and professional. Additionally the product was cheaper than our previous supplier. I would highly recommend Orbital Packaging.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with!

Excellent company to deal with. Clare is always incredibly helpful and easy to get hold of. Deliveries are always on time and she will always work to hit our deadlines.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product and service provided

Orbi Packaging have always been very professional to do business with. I have done business with Orbi Packaging formerly Orbital for a number of years dealing mainly with Clare as the main contact and go to person for placing orders and getting the latest prices.
They have always been very competitive on the shrink wrap products providing an excellent service with short lead times on deliveries and giving good advice on trial products and samples over the years.
The quality of products, services received and professionalism by Clare have always been excellent.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Orbipackaging

Orbipackaging have been a trusted supplier for many years, Clare works tirelessly to ensure we get the right product every time. Communication is always 1st class All in all its a pleasure to do business with Clare and her team.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I received great communication from the company, explaining when my order would be dispatched which was all as expected. The prices were good and delivery was prompt. I would definitely use them again - thank you.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

WOW!

Where do I Start, Fantastic Customer service from Orbi Packaging but especially Jade, from Start to finish she was fantastic, Knowledge was brilliant and also kept me updated from start to finish. I enquired about Boxes and Tape and she couldn't of made it easier for me. Will 100% Be recommending her to all of friends within the business world. Getting your boxes and tape from Orbi is a must. 5 stars. Thanks again Jade.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using pallet wrap from Orbi …

I’ve been using pallet wrap from Orbi packaging for 5 years now really good company to work with.

I enquired about some tape with my account manager earlier this month also and they got me a really good deal.

Quick and easy service would highly recommend to any other business that’s looking for quick and effective way for all of their packaging requirements.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

Be aware! Don’t make the card payment

I had a call from orbi packaging, to sell there tapes! After 2-3 weeks of discussion I finally placed an order, they took the payment on phone! And after they have taken the payment they refused to deliver what they agreed on.. this made me think, maybe a scam to take my card details which they hold without my permission now! Be aware! If you get a call from them to sell something- think twice! They don’t have google review or not even trust pilot review.

- after reading there reply:

I must point out, you did not offer me cheaper price or anything! Whatever you quoted me you did not even honor that. Be aware!

January 30, 2025
Unprompted review
Orbipackaging logo

Reply from Orbipackaging

Thank you for taking the time to share your feedback. We sincerely appreciate all reviews, as we continuously strive to provide the best possible experience for our customers.

The situation arose due to an unintentional error by one of our sales team members, which we once again apologise for. Once the error was brought to our attention, we did offer you a cheaper price than your current supplier is offering as well as a free dispenser by way of apology. When you declined this, we did issue an immediate refund. We understand that you contacted our office requesting a complimentary order. Unfortunately, we were unable to accommodate this request. We apologize for any inconvenience this may have caused and appreciate your understanding.

Regarding your concerns about payment security, we follow strict industry regulations to protect our customers' data and never retain card details without permission. If you have any concerns, we encourage you to contact your bank for additional reassurance.

We value your business and hope to have the opportunity to serve you in the future. Please do not hesitate to reach out if we can assist you further.

Kind Regards,

The Orbi Packaging Team

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