The trip was well planned by Orbis and went smoothly with no problems. The lodging that was chosen were small and well run with very friendly staff and proprietors. Luggage transfers and taxi pickups... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Accommodations, breakfast and luggage transfer was top notch!!!! I will 100% use Orbis ways again. There are some details I would have shared before the trip, like to make sure your walking shoes a... See more
Company replied
It was easy to book through ORBIS. Everything worked out well … the accommodation, the taxi rides, the transport of baggage. Staff answered all questions relatively quickly and were polite and respect... See more
Company replied
A well guided long walk, great service, including luggage transport. We loved the Scottisch Borders because of it's beautiful nature and kind people. The pilgrimage nature of the walk was a great appe... See more
Company replied
Company details
About Orbis Ways
Written by the company
Orbis Ways - World Leader in Walking Holidays
Orbis Ways is the global leader in walking holidays around the world. All our walking holidays include accommodation in charming hotels, luggage transfers between stages, and 24-hour telephone support service. With Orbis Ways, you have 100% satisfaction guaranteed as we have a team of experts in hiking trips.
Our offerings go beyond the ordinary, providing you with accommodation in enchanting hotels that blend comfort with the local charm, ensuring your nights are as splendid as your days. We understand the importance of seamless experiences, which is why we manage all luggage transfers between stages, letting you focus solely on the joy of walking. Moreover, our dedicated 24-hour telephone support service is always at your fingertips, ensuring peace of mind from start to finish.
Choosing Orbis Ways means opting for 100% satisfaction. Our team, composed of seasoned walkig holidays experts, is passionate about creating journeys that inspire and rejuvenate. Whether you're a seasoned hiker or embarking on your first walking adventure, we tailor every trip to meet your desires, fitness levels, and dreams.
Ready to embark on the journey of a lifetime? Request a free quotation today through our website or by sending an email to info@orbisways.com. Let us show you the world as you've never seen it before, with the assurance of Orbis Ways' quality, care, and expertise guiding you every step of the way.
For more information and to start planning your next hiking adventure, visit our website: Orbis Ways.
100% Satisfaction Guarantee
Written by the company
- Orbis Ways stands out as the premier global travel agency for walking holidays
- Expertise and Passion: Our team is composed of seasoned professionals and passionate adventurers who have firsthand experience on the trails. This deep understanding and love for hiking ensure that every trip is expertly crafted, offering routes that are both challenging and rewarding.
Seamless Experience
100% Satisfaction Guarantee
Our commitment to excellence is reflected in our satisfaction guarantee. We are dedicated to providing an outstanding service that meets your expectations, ensuring that your hiking vacation is nothing short of spectacular.
Contact info
Calle Julián Camarillo 29, D2 - 4D, 28037, Madrid, Spain
- +34910606493
- info@orbisways.com
- orbisways.com
4.4
Excellent
518 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent knowledge of the area & customer service.
Their responses were quick and efficient. Beatrize went over and beyond to answer my questions.
May 8, 2025
Reply from Orbis Ways
Thank you for your kind words! We're delighted to hear that Beatriz and the team provided you with excellent knowledge and customer service. It’s great to know that your questions were answered quickly and efficiently. We truly appreciate your feedback!
Having everything organised by your…
Having everything organised by your company before starting our journey made everything so easy.
Our hotels were all comfortable with good breakfasts, spotless rooms and the staff in each one were very helpful.
May 21, 2025
Reply from Orbis Ways
Vielen herzlichen Dank für Ihr positives Feedback!
Es freut uns sehr zu hören, dass die Organisation vor Reisebeginn Ihnen die Reise erleichtert hat. Schön, dass Sie mit den Unterkünften, den Frühstücken, den sauberen Zimmern und dem hilfsbereiten Personal rundum zufrieden waren.
Wir hoffen, Sie bald wieder auf einer unserer Reisen begrüßen zu dürfen!
Herzliche Grüße,
Ihr Orbis Ways Team
Portugal and Spain El Camino 2025
The trip/tour was well organized. Having an app for the trail to follow would be nice. The bikes work well, the hotels are nice enough to be comfortable, and we had a great time.
May 12, 2025
Reply from Orbis Ways
Thank you so much for your feedback!
We're glad to hear that you enjoyed the organization of your trip and that the bikes and hotels met your expectations. We appreciate your suggestion about having an app for the trail—it’s a great idea, and we’ll certainly consider it to enhance future experiences.
We hope to welcome you again soon for another wonderful adventure!
Best regards,
The Orbis Ways Team
The hotels were wonderful
The hotels were wonderful, except for the Windsor Hotel in Santiago which felt disappointing after the wonderful places before. Luggage transfer seamless and the welcome in all places very warm!
May 19, 2025
Reply from Orbis Ways
Thank you very much for sharing your experience!
We’re delighted to hear that you enjoyed most of the hotels and that the luggage transfer and warm welcomes met your expectations. We appreciate your honest feedback regarding the Windsor Hotel in Santiago and will take it into account to improve our future selections.
We hope to have the chance to organize another memorable trip for you soon!
Best regards,
The Orbis Ways Team
What a great way to walk the Camino…
What a great way to walk the Camino with all of our concerns, itinerary and lodings taken care of by Carmen and the team at ORBIS Ways. Everyday, our fellow pilgrims on the Camino de Santiago huddled around us happily absorbing all the important sites along our right all day. We were impressed with the selection of accommodations......our itinerary had us staying in hotels (not hostels).. we will always consider ORBIS Ways for our future travels.
May 11, 2025
Reply from Orbis Ways
Thank you so much for your wonderful review!
We’re thrilled to hear that Carmen and the Orbis Ways team could take care of all your concerns, itinerary, and lodging, allowing you to fully enjoy the Camino de Santiago experience. It’s great to know that the selection of hotels met your expectations and enhanced your journey.
We look forward to helping you plan many more memorable travels in the future!
Warm regards,
The Orbis Ways Team
A trouble free trip
May 18, 2025
Reply from Orbis Ways
Thank you for your feedback!
We’re glad to hear that your trip was trouble-free. It’s our goal to make every journey as smooth and enjoyable as possible.
We hope to assist you on your next adventure!
Best regards,
The Orbis Ways Team
Reply from Orbis Ways
Thank you so much for your positive feedback!
We’re delighted to hear that you were satisfied with the accommodations and the organization.
We look forward to helping you with your next trip!
Best regards,
The Orbis Ways Team
I am 12 days into the Camino Frances…
I am 12 days into the Camino Frances from St Jean to Santiago. When I initially booked the trip, I received my suggested accommodations for 34 nights, all well located with respect to the Path. When I made my final payment and received my dossier, I had 34 different accommodations. The hotels themselves have been fine, but a number are well off the Camino. In St Jean, I was 2 miles out of town, walking in the rain, then walking back into town in the rain to get to the Pilgrim office, then back again another 2 miles to the lodging. Yesterday, I was 3 miles off the Camino, and tomorrow I will be 2 miles off. Either they do not book far enough in advance to keep you close to the Path, or they search for the cheapest hotels, whether on or off the Path to maximize their earnings. So, tomorrow after a 29 km hike, with a major climb into O’Cebreiro, I then end up an additional 5km from my lodging. This is clearly an intentional “bait and switch” where they initially send you city centre lodging options to entice you in, then change it to maximize their profits. My hotels have been different from the original proposal on 34 of 34 nights, and it is clearly intentional. I originally booked through Orbis Ways, but all my documents came from Santiago Ways, so they are clearly linked,
May 15, 2025
Unprompted review
Reply from Orbis Ways
Thank you very much for sharing your feedback.
We’re sorry to hear that some of the accommodations have felt far from the Camino, and we understand how this can impact your experience, especially after a long day of walking.
We’d like to clarify that, as stated in the travel documentation, accommodations may be located up to 3 km from the official stop of the stage. This is sometimes necessary due to availability in high-demand areas or to ensure comfortable, quality lodging. At other times, accommodations may indeed be closer to the Camino, depending on the options available during the booking process.
We always strive to offer the best possible combination of comfort, location, and service — and we do recommend booking as far in advance as possible to help secure the most conveniently located options.
We hope the remainder of your Camino continues to be a rewarding and memorable experience. If there is anything we can do to assist during your journey, please don’t hesitate to reach out.
Buen Camino,
The Orbis Ways Team
Reliable & efficient service.
May 16, 2025
Reply from Orbis Ways
Thank you very much for your kind words!
We're delighted to know that you found our service reliable and efficient.
It’s our goal to ensure everything runs smoothly so you can enjoy your journey to the fullest.
We hope to accompany you again on a future adventure.
Buen Camino!
— The Orbis Ways Team
Thank you for a great experience……
Thank you for a great experience… choosing good hotels and organising the luggage transfer. Everything went very smoothly- even in the power outage!
May 7, 2025
Reply from Orbis Ways
Thank you so much for your kind words! We're delighted to hear that you had a great experience and that everything went smoothly—even during the unexpected power outage! It's great to know the hotel selection and luggage transfers met your expectations. We hope to welcome you again on another adventure soon!
Nightmare Ways fits it better
If it was possible to give zero-star reviews, I definitely would. I could have been badly injured or even dead because of Orbis Ways incompetence. It is going to be a very long read so either bear it with me or just book a tour with another travel company. Believe me, you would be better off financially and mentally.
First of all, I don't write reviews very often and I try to never write negative reviews. Since there is so much negativity in the world right now, there is no point in adding to it a bit of yours. However, in this case I have to. Firstly, to warn potential travelers, secondly to show how Orbis Ways does its business in Scotland.
I have travelled a lot in my life and I have seen many tour guides and many travel companies. Mostly, the experiences have been good, some have not, but things happen, nobody is perfect and bad experiences are quickly forgotten. What happened to me with Orbis Ways is, unfortunately, an exception to the rule.
Everything started really well. I asked the quote for the West Highland Way tour to Scotland and very soon I was contacted by one of the agents, B###z. All was paid on time and the link to the full itinerary was emailed to me. The itinerary looked exactly the same as they have on their website(which mentions that if accommodations are not available, similar would be provided) and just with the dates added to it.
The problems started when I tried to check into the Premier Inn hotel in Milngavie, and in reality it was a different Premier Inn in Bearsden, thankfully not far off. Not a big deal. However, what seems very odd to me is that I had not been given some very important info about my trip: free transfer from Inverarnan to Tyndrum and back, and no maps have been provided on the itinerary that had been sent to me. I thought maybe it would be provided upon checking into the first hotel. Not at all. After that the complete horror and disaster began. Out of 8 days of the trip only on days #3 and #5 I stayed in places that had been stated on my itinerary. On the 2nd day of the trip I emailed B###z in order to ask about free transfer(mentioned above). No answer. Called them the next day, no one answered either. As a result, a free transfer did not happen, so I took a bus. The next day because of the necessity of taking the bus again I got myself on the wrong trail(all of the hikers had been all on the trail by that time) and my Garmin map failed me for the first time. What I had to go through to get back on the track is like escaping Nazi camp: got myself in a moor, jumped through the barbed wire and had to walk on a railroad bridge. The only things that were missing were SS soldiers shouting and dogs barking behind my back.
Unfortunately, this is not all. The second part where I was really shocked and dumbfounded is when I was contacted by C###n, supposedly the main person to talk to in Orbis Ways and the manager of B###z, which happened on the 7th day of my trip. Her tone ranged from inquisitive and caring at the beginning, to very rude at the end. I got the correct itinerary on the 8th day when I was sitting and enjoying craft beer after my last hike in Port William, the end point of the whole tour. In addition, I was accused of being irresponsible for not opening up and reading all incoming emails(which is never the case). Then, I was blamed for not checking my Spam box( which is totally absurd since Gmail has never put the emails of the people you had been in contact with in the Spam folder). And at the end of our conversation I was basically accused of being a liar and spreading "fake news"( for not wanting to give up the names of the hosts that had complained about them). It summed up the whole trip for me right there.
To be honest, the only thing that helped me to finish the tour was the fact that the luggage company(Ginger Routes) somehow had been sent the right itinerary and delivered the bag where I was actually to stay. I just followed my itinerary, went to the wrong hosts and they called their driver to ask him at what accommodation my bag was left.
Now, about "fake news". All in all I talked to 6 out of 8 hosts( the ones I stayed in and the ones that were on almost obsolete itinerary. 5 hosts out of 6, mentioned Orbis as a chaotic company with many ongoing issues. The rest I have not bothered with the questions about them since I was just glad to find my luggage and to have a roof over my head.
Having said that, I wish I had come here earlier and read all the negative reviews of their dealings in the UK. Hopefully, all the future customers would and stay away from them.
May 21, 2025
Reply from Orbis Ways
Dear Igor,
Thank you for sharing your detailed feedback regarding your experience with Orbis Ways. We are truly sorry to hear that your trip did not meet your expectations and that you encountered difficulties during your tour. We would like to take this opportunity to clarify a few points and provide some context.
Firstly, we can confirm that your full travel documentation, including the confirmed itinerary, was sent to you on March 1st. In this documentation, it was clearly stated which transfers were included and which segments of the journey were to be arranged by the client. The Inverarnan to Tyndrum transfer, for example, was listed as not included and required the client to manage independently. We regret if this detail was overlooked, but it was included in the confirmed plan you received. If it went to your spam box, unfortunately this is not soemthing that we can control as this is totally up to gmail.
Regarding your comments about accommodation, we understand how frustrating it must have been to arrive at locations different from those expected. However, the voucher reflected the actual accommodations and, this was the version sent to you and acknowledged. Additionally, we have proactively contacted all of the accommodation providers mentioned to follow up on your concerns. None of them reported any incidents or negative feedback regarding your stay or what you mention about us.
We also wish to clarify that there is a 24-hour assistance phone number clearly marked in red on the second page of your travel voucher. This line is dedicated specifically for clients who are on the route and need urgent support. According to our call logs, we did not receive any calls from your number during your trip. We deeply encourage all our clients to use this service should they face any issue during their journey. We did see, taht you called the reservations department, maybe by error.
Finally, we regret if any communication with our team felt less than respectful. It is always our goal to support our clients with professionalism and empathy, especially in challenging situations.
We take all feedback seriously and continuously strive to improve. Once again, we’re very sorry for the inconvenience caused and wish you many smoother travels in the future.
Customer Service Team
Orbis Ways
Very good value.
I walked from Tui to Santiago. All of the hotels were clean with comfy beds and helpful staff. The luggage was where it was supposed to be each day.
May 7, 2025
Reply from Orbis Ways
Thank you for your feedback! We're very happy to hear that you found the trip to be great value and that everything went smoothly—from the comfort of the hotels to the reliable luggage transfers. We hope to see you again on another Camino route!
Very efficient
Very efficient. Great communication in advance. Really good info pack and good hotel choices. I would definitely recommend Orbis.
May 7, 2025
Reply from Orbis Ways
Thank you so much for your kind words! We're delighted to hear that you appreciated the efficiency, communication, and hotel selections. It means a lot to us that you'd recommend Orbis, and we hope to help you plan another great adventure soon!
Immaculate organisation
May 5, 2025
Reply from Orbis Ways
Thank you very much for your kind words! We're delighted to hear you appreciated our immaculate organization. We look forward to assisting you on your next adventure!
Reply from Orbis Ways
Thank you very much for your kind words! We are delighted to hear that you enjoyed the excellent organisation and accommodations throughout your journey. At Orbis Ways, we strive to ensure every detail is carefully planned so our travelers can fully immerse themselves in the experience without any worries. Knowing that you loved it all truly motivates us to keep delivering the best service possible.
It was a pleasure to accompany you on this adventure, and we hope to have the opportunity to assist you again on future trips, whether it’s another Camino or a new travel experience. Thank you again for choosing Orbis Ways and for sharing your positive feedback with us!
The service was first class
The service was first class, from booking through the many questions we asked, nothing was too much trouble and Jorge always responded by return.
The hotels were perfect and baggage collection always on time.
I would highly recommend this company.
May 4, 2025
Reply from Orbis Ways
Thank you so much for your wonderful feedback! We're thrilled to hear that you experienced first-class service from start to finish. Jorge and the entire team always aim to be responsive and helpful, so it’s great to know that your questions were promptly answered.
We’re also glad the hotels met your expectations and that the baggage transfer worked smoothly throughout your trip. Your recommendation means a lot to us!
We look forward to helping you on future adventures. Thank you again for choosing Orbis Ways!
Outstanding service
The transfer were bang on, always there around 1600 so no waiting for them. The food was good for breakfast and got me going early to miss the crowds, I would definitely use them again if I go again. My back and overall health thanks you.
I will recommend you to whoever is planning on going from my friends and family.
May 8, 2025
Reply from Orbis Ways
Thank you so much for your wonderful feedback! We’re thrilled to hear that the transfers were perfectly timed and reliable, arriving right around 16:00 as planned — we know how important it is to avoid any waiting after a long day on the Camino.
It’s also great to hear that the breakfasts provided gave you the energy boost you needed to start early and beat the crowds. Starting the day refreshed and ahead of the busy times really makes a difference on the trail!
We’re especially happy to know that the overall experience had such a positive impact on your back and health. Taking care of yourself during a demanding journey is crucial, and we’re glad our services contributed to that.
Your intention to recommend us to your friends and family means a lot. Word of mouth is the highest compliment we can receive, and it motivates us to continue offering the best possible support for all pilgrims.
If you decide to walk again, we would be absolutely delighted to assist you on your next adventure. Thank you once again for choosing us and for sharing your experience so generously!
Orbis Ways - excellent support and a memorable Camino experience
Orbis Ways organised our baggage transfers and accommodation for a five day Camino. They provided route information and on going support with questions and transfers. We had excellent service, detailed and helpful advice and stayed in very good hotels and pensions throughout. It was a memorable trip and I would recommend Orbis Ways. I hope that we can use them again to explore further.
April 24, 2025
Reply from Orbis Ways
Thank you very much for your wonderful feedback! We are delighted to hear that your five-day Camino experience with Orbis Ways was so memorable and enjoyable. It means a lot to us that our organisation of baggage transfers and accommodation met your expectations and contributed to a smooth and worry-free journey.
Providing clear route information and ongoing support is something we take great pride in, as we know how important it is to feel confident and well-informed throughout the pilgrimage. We’re thrilled that you found our advice detailed and helpful, and that the hotels and pensions where you stayed were comfortable and welcoming.
Your recommendation truly encourages us to continue delivering excellent service and to support more pilgrims on their Camino adventures. We would be honored to assist you again in the future, whether on another stretch of the Camino or exploring new routes and destinations.
Thank you again for trusting Orbis Ways with your journey. We wish you many more incredible travel experiences ahead and look forward to welcoming you back soon!
Excellent!
Great Camino trip, organised really well, Carmen was very responsive to enquiries and gave good advice about the walk. She ensured all the hotels knew of my coeliac disease and dietary requirements. Would definitely use Orbis Ways again.
May 5, 2025
Reply from Orbis Ways
Thank you so much for your wonderful feedback! We’re delighted to hear that your Camino trip was so enjoyable and well-organized. Carmen and the entire Orbis Ways team take great pride in being responsive and attentive to every detail, especially when it comes to special needs like dietary requirements. It’s fantastic to know that all the hotels were informed about your coeliac disease and that your dietary needs were well accommodated throughout the journey.
Our goal is always to make the experience as smooth, comfortable, and personalized as possible so you can focus entirely on the joy of the Camino. Your kind words about Carmen’s advice and support mean a lot to us, and we’re thrilled that you felt well taken care of from start to finish.
We would be absolutely delighted to assist you again on any future travels, helping you create more memorable and worry-free journeys. Thank you once again for recommending Orbis Ways — we look forward to being part of your next adventure!
Reply from Orbis Ways
Dear Yolanda,
Thank you so much for your kind words and for taking the time to share your experience!
We are thrilled to hear that your journey along the inland route of the Camino de Santiago from Porto was so positive, and that you would recommend Orbis Ways and Santiago Ways. It truly means a lot to us. This route is one of the most culturally rich and spiritually meaningful paths, and we are delighted to know that it left such a great impression on you.
At Orbis Ways, we work hard to ensure every detail of the trip — from accommodations and luggage transfers to route notes and local support — is taken care of, so our travelers can fully immerse themselves in the experience, free of stress and full of wonder. Knowing that we met your expectations and contributed to a memorable pilgrimage fills us with pride.
We hope your Camino brought you peace, inspiration, and unforgettable moments, and we would be honored to walk alongside you again on a future route — whether it's another Camino adventure or a new destination altogether.
Thank you once again for your trust and recommendation.
Warm regards,
The Orbis Ways Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.