Ordering.co - www.Ordering.co Reviews Reviews 352

Deciding on an online ordering marketplace platform was not an easy decision. I met with at least 8 competitors before I made my final choice to subscribe to the Platinum plan. I have been involved with a number startup as CEO for over 10 years and I can honestly tell you with 100% confidence the support and service you will get from Ordering.co is second to none. The entire team is great, however, I must single out 3 members of the team who are Elliot, Pribrayata and Cris whose dedication, commitment, professionalism and quality of work makes me excited and gives me the confidence to build my buisness with them behind me. If you looking for an ordering platform, don't waste anymore time you just found the best.

Alonso and the rest of the team are very understanding and full of knowledge. They are able to help with several aspects of the business. If you have a question just ask them and they will solve it!
Thanks so much for all of your help!

Great service and helpful customer service team

Excellent! quick and accurate response

Thank you for your assistance. We were able to complete the website and all apps in about two months without much capital and manpower.

If you lack of big funds and do not have much manpower, this system is very worth to use, easy to get started, but it takes some time to familiarize yourself with all the function in the admin system.

There are many basic and should have functions, very suitable for startups, franchise business, SME, or those who want to develop e-commerce platforms. If you don't have any IT knowledge, you can also control and master the most basic setup, but it is better to have IT person and designers in the team, because it can save some time.

In terms of technical support service, the response is very fast, and your questions can be answered within a day.

The system provides very good tutorial, you must study and operate carefully on your own initiative.

Once you use this system, you have to take your start-up business seriously, because the process is full of challenges. If you can't do the first step well, then you don't have to waste time and money to implement the next plan.

After all, no system is 100% perfect. Hope their system will become more and more advanced in the future.

We have worked with Ordering for the last few months. We experience them a professional, serious about service and also serious about making sure their technology works and continuously improves. Looking forward to growing our business with the best!

Working with Ordering has been an enriching experience! With Alonso's and Ernesto's help together with their team we managed to smoothly set up and roll out ideal delivery applications for our customers, partner restaurants and couriers. System is very straight-forward and easy to manage; interface and user experience of the apps are great. I need to emphasize that the team was very supportive and attentive throughout our partnership. All-in-all, I highly recommend Ordering when it comes to delivery software!

Ordering.co is an excellent platform that integrates key aspects of the business. This has enabled the coordination of different entities in the Kenyan business space. Highly recommended.

Contact them a week ago in order to find a solution for my online delivery site. After a few coversations with tha sale team i inform them that i finally pick up a different solution. Then the conversation with their sale became very stange.... Seriously they threat me that i will go to jail if dont switch from another platform to their Ordering.co beacause the other platform is no secure, i will have gpdr issue etc Seriously ! And then they hack, as they mention my site, and stole all my users data and paswords. I dont know if they did or not...

Here are the email :

Antonis -
15:00 (16 minutes ago)
I forget to mention that they provide apps well. Already buy it and my team customize it : LINK OF AN ANOTHER PLATFORM

THEIR RESPONSE :

XXXXXXX from Ordering xxxx - ordering.co>
14:55 (21 minutes ago)
to me

Sorry but your script is hackable did you know that?

I can see your database. in the EU you are can go to jail for this

---
XXXX from Ordering
14:59 (19 minutes ago)
to me

I have now your users and the passwords. Your drivers App has no real time tracking, and you can not group driver, and put preparation time to carry more than one order

Antonis -
you have my users and passwords ?

XXXX from Ordering @ordering.co
15:00 (1 hour ago)
to me
Of course

XXXX from Ordering @ordering.co
15:00 (1 hour ago)
to me

I am happy to review your company and tell your users they should NOT save any data in your system

Ordering is a great sales platform for any kind of business to sell online. Fast and professional support service. Ordering team is easy to talk and ready to help anytime.

The time i face any tech issues i will find Eliot along my way to get things fixed and it always happen that made me satisfied, thank you very much eliot for your always unstoppable support and thank you ordering for the valuable digital solution that i'm really in love with

AMAZING Customer service (Especially LORA) and VERY easy to use interface, two thumbs Up and definitely recommended!

Happy Customer

Alsono is the man he just fixed a huge app crash and I thought I would have lost everthing. Even though its like midnight over there he still jumped on to fix the issue.

The customer service was wonderful. This is the best platform than other delivery competitors.

We hired this company last year. They took our money and provided the lamest support you can get. They offer you a trial period (money back guarantee) through which you can barely get started. They want to charge for everything all the step to launch time, after 4 months we never got to lunch a functional app and lost our money. Their CEO is super rude and cocky. None of the white label was done properly. They went into our company email accounts when we gave them access to our server to test the domain configuration... It was terrible!

Another thing I didn't like is that they delete the posts from your help forum where people are complaining. In fact you deleted all our reviews and issues posted.

IN RESPONSE TO YOUR REPLY:

I can post every single email we exchanged. I will prove with dates that their service never got to a valid testing point. I have emails from the second month where we still ask for proper DOMAIN white label set up.

Do you want me to post them here? or will they accept their flaws once and for all?

They want to turn this review into a marketing pitch. They think that's going to work? We can see behind the lies.

We are giving this business niche a second shot now. In fact the screenshot they provided, if you go there you can download fully functional apps right now.

Unlike their solution we were able to get that setup in a few days. If anyone needs a replacement of ordering.co we can advise you on how to get set up quickly from our provider by following the link to the site they posted here with the screenshots of our company.

We lost interested in their solution and lost the chance to get a $900K investment because of their incapacity to deliver a solution for us. That is a great medal they carry. Fortunately, we don't depend on investors right now. Thank you for that :)

And they never listen to feedback. They haven't learn the lesson in over 2 years and they never will. if you want to risk you investment go there.

I'l be glad to advise them on how to provide proper support and how to appreciate and leverage our client's feedback.

In fact you can find many beginners guide about UX (User Experience) online.

The best sample of how they handle their Public Relations is that they picked a fight over this review instead of reaching out and trying to amend the bad experience we had.

==== RESPONSE

After many reviews now they are finally changing their tone. Now, that's progress.

However they insist on their lies: I've evidence to proof that we paid 4 months. If Trustpilot allows it, we can post screenshots.

We're not blaming them for not launching any business in the pass, there are many other white-label services out there that anyone can use to launch a service like that with far more features but we are here to talk about them not us. So we are recently revisiting this niche to help local businesses thrive and gain some extra visibility. We felt the responsibility in our hearths to come out and help like we've always wanted to do.

If you like we can create a full discussion here, and publish the video where they go into our servers and into our emails and evidence of the deleted forums where we point out the poor support and how they remove the ones they don't like.

We're simply pointing the truth of how they made us lose money and time so that whoever joins them is prepared for that. We truly hope they get well served, maybe, who knows. This is not a good time to waste money. Maybe with Covid-19 they're more willing to help others.

That's what the Trustpilot reviews are for, for all the good and bad. I'm sorry you feel like you deserve a good review when you don't.

We also want to apologize for not posting this review earlier but we totally dismissed the idea for years and until recently we realized many businesses are struggling to stay afloat and want to provide some help.

We're not angry at them or their company, in fact we are very grateful to have learn which companies you can trust or not.

I just want to inform the consumers so that they know who they are dealing with to save them a headache, but anyone is free to experiment.

They so want to turn this into a marketing pitch for their company, but when we care about finding the truth we take our time to read these reviews at full.

I just remembered another thing that sucks with Ordering.co white-label and that is that if you are late one day on payment they will disable your entire solution and send to hell your white-label until you pay, taking the opportunity to reveal their brand under your own domain. Has anyone else have that happened? The minimum courtesy there would be to show a generic message or simply disable the domain mapping. And it took them about 3 days to release our domain after we cancelled our subscription.

Is funny to see how they are paying people to post nice things here.

GREAT PLATFORM AND GREAT CUSTOMER SERVICES

Really impressive platform! Well thought out!
Their support is also good!

Great team, easy to work with and excellent service! Would recommend anyone to use them. These guys offer a lot, and if they don't have it yet they can make it happen.

Great feedback, team is honest on the capabilities on what could be done and not. Feedback were also given on time.