Orelia Jewellery Reviews 

831
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers had a great experience with this company. People genuinely love the stunning and versatile accessories, mentioning that the items look modern, elegant, and pair easily with both casual and formal outfits. Consumers are also very pleased with the wonderful premium packaging and the remarkably quick shipping service experienced during their online purchases. However, some reviewers were not happy with the overall product quality, pointing out that the gold plating faded quickly after only a couple of wears. A few other people also felt that certain delivery complications and unexpected customs fees created frustrating hurdles during their online shopping journey.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the jewellery is stunning, lightweight, and... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful, delicate, and... See more

Order

Clients share positive opinions on order, noting that the ordering process is simple, straightforward, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments arrive quickly and... See more

Price

Reviewers mention positive feedback about price, frequently highlighting affordable jewellery and amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mixed Charm & Tiger’s Eye Bracelet Completely smitten with this bracelet. Every charm, every polished link, every stone feels so intentional and elegant. The Tiger’s Eye accents, molten textures,... See more

Company replied

Rated 5 out of 5 stars

This is was my first order from Orelia Jewellery. The Statement Starburst Charm Necklace is a it’s the perfect festive-season piece. The chain feels super lightweight but solid, and the 18k gold plat... See more

Company replied

Rated 5 out of 5 stars

I’m absolutely in love with these emerald huggie hoops! The quality is exceptional — the gold finish is smooth and lustrous, and the green stones catch the light beautifully throughout the day. What... See more

Company replied

Rated 5 out of 5 stars

I recently discovered Orelia and I'm so glad I did. The range of jewellery is amazing as there is something to suit every one. From the purchase through to the after sales experience, everything is im... See more

Company replied


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Fashion Accessories Store

Written by the company

Orelia makes and supplies beautiful gold & silver plated dainty jewellery such as necklaces, bracelets and earrings. Each piece is designed in house, including letter necklaces, hoop earrings and luxury gift cards. Orelia’s initial necklaces are a worl...


Contact info

4.2

Great

TrustScore 4 out of 5

831 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(831)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My New Go-To Jewellery Brand!

I recently purchased a few pieces from Orelia and couldn't be happier. The jewellery is elegant, well-crafted, and exactly as pictured on the website. I especially love how lightweight and comfortable everything feels — perfect for everyday wear but still chic enough for special occasions.

September 16, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

We love to hear this, Jess, thank you!

Would love to know which pieces caught your eye?

Kind regards,
Orelia

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Rated 5 out of 5 stars

Great jewellery

I have been buying orli jewellery since April have quite a lot now beautiful prices and priced really well any problems and customer service go above and beyond I have recommended it to my friends and family and now the are hooked on orli definitely recommend

September 15, 2025
Unprompted review
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Reply from Orelia Jewellery

That's so kind, thank you Amanda! We hope friends and family have found some staples pieces to add to their collection too.

Always happy to help,
Orelia

Rated 5 out of 5 stars

Beautiful pieces from gold to silver…

Beautiful pieces from gold to silver finish to complement any outfit, so affordable too and my personal favourite are the initial collection, since having my daughter I now carry a piece of her in my jewellery collection. Thank you

September 11, 2025
Unprompted review
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Reply from Orelia Jewellery

Hi Jade, thank you so much, that's so lovely!

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, excellent service, excellent quality of products. Kept up to date at all times throughout order. Highly recommend

July 16, 2025
Unprompted review
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Reply from Orelia Jewellery

Thank you, Sarah!

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Rated 1 out of 5 stars

Awful

I ordered a pair of earrings which came damaged and completely unwearable. I emailed Orelia with images requesting an exchange or refund. I was completely ignored. I have since emailed another 3 times with no response from them! It has been 2 months since I initially contacted them. DO NOT ORDER FROM ORELIA. I will be contacting my bank to retrieve the money and taking my complaint further. Awful quality and awful customer service.

Update : my order number is 566716

July 23, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi there,

We're sorry to hear this and would love to take a look into this.

If you could please confirm your order number?

Kind regards,
Orelia


Update:
Great, thank you so much. We have taken a look and can see the team were in touch on 25th July, sorry if this didn't reach you, we have since forwarded this on again. Please be sure to check any junk/spam folders.

We'd love to offer a replacement or refund, if you could get back to us with an image of the faulty item/s at your earliest convenience.

Kind regards,
Orelia

Rated 5 out of 5 stars

Stunning necklace and fast shipping

I have a necklace from Orelia that I've wanted for a while, and it's absolutely stunning! The shipping was fast and the packaging so pretty. Would be a great company to buy gifts from!

August 26, 2025
Unprompted review
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Reply from Orelia Jewellery

Thank you, Charlotte. What necklace did you choose?!

Rated 5 out of 5 stars

every piece from Orelia is just…

every piece from Orelia is just stunning and the quality v price point is unmatched. Will continue to shop here as i have done for years!

August 8, 2025
Unprompted review
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Reply from Orelia Jewellery

Thank you Kirsty, the whole team love to hear feedback like this!

We hope with the newness just launched and more to come, you can continue to find some great pieces!

Orelia x

Rated 5 out of 5 stars

I am very impressed with the jewellery

I am very impressed with the jewellery. Ordering is very easy and delivery is prompt. Packaging is cute. The prices are affordable but the designs are high quality. I am currently enjoying mixing metals with my pieces.

August 31, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Lucy,

We're so glad to here this, thank you for sharing your experience!

Lot's more exciting designs to come, be sure to keep a eye on site.

Orelia x

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Rated 3 out of 5 stars

Orelia's Jewellery is amazing but communication is not

I am a content creator, I joined The O List and got some voucher to spend. While using the voucher I added some amount from my end too.

The delivery service EVRi chose to steal the parcel. They send a delivery picture of a different locality. We spent hours looking for it. EVRi has a very bad reputation for incidents like this. And I have communicated, reported and raised the issue every way possible. They kept saying they have communicated with the brand, and EVRi can do nothing only the merchant can. Who has time for this back and forth, I stopped emailing after several exchanges as it didn't make any difference.

Now I know EVRi is wrong in this, it's them who lost/stole the parcel and I love Orelia's jewelleries. The only reason I am writing here is that I contacted Orelia through O List, used Help section to contact to make them aware of the whole situation, No reply from Orelia. I think they need to improve their communication.

And I hope brands stop using EVRi as it has become so frequent people keep losing their valuables.

July 31, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Nazifa,

Thank you for bringing this to our attention here. We're so sorry to hear about your experience with delivery.

If you would like to share your order number with us, we'd love to pick this up over email or by phone and get this sorted for you as soon as possible.

Please know for any future orders, the best point of contact is direct with our customer service team via info@orelia.co.uk or through Instagram direct message.

Kind regards,
Orelia



Update:

Hi Nafiza,

Glad we were able to connect over on direct message. We hope your replacements reach you really soon!

Anything else we can do to help, please let us know.

Kind regards
Orelia

Rated 5 out of 5 stars

Beautiful and elegance …

I’m so excited to share that I’m officially part of The Orelia Collective – which means I’m officially part of the Orelia family 💕

I’ve always loved how Orelia Jewellery blends timeless elegance with modern style. Their pieces are beautifully delicate yet make such a statement — perfect for everyday wear or adding that special sparkle to your outfit ✨

The quality is stunning: lightweight, comfortable, and designed to last. I love how easily I can mix and match pieces, whether it’s dainty hoops, layered necklaces, or chic stacking rings. Each piece feels so versatile — dressing up my casual looks and adding that little luxury to evenings out.

August 21, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi! Glad to have you as part of the programme, looking forward to your content!

Orelia x

Rated 5 out of 5 stars

Beautiful jewellery and amazing…

Beautiful jewellery and amazing customer service. It’s often when things go wrong that you get a true sense of the brand. We had an issue with a necklace which was dealt with so swiftly by the team. They were friendly, helpful and efficient. Thank you and we will be back for more! 😁

August 18, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Thank you so much, Mel. Glad we could help, anytime!

Hope to see you again soon,

Orelia x

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Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!

The service offered by this company is nothing short of shocking. My dad has a watch he wants to return and has so far been unable to do so. The Returns Policy, where you should be able to generate a return does not work and despite several attempts to contact them nothing has been sorted. I am now taking this to Trading Standards. I have NEVER had such bad customer service.

July 19, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Claire,

We would like to clarify the steps we have taken regarding your query.

We have been in touch with you over email, directly to both email addresses that have reached out, we also spoke on the phone earlier today. As discussed, we were unable to locate an order under the details provided, and as we do not sell watches, we agreed that an image of the item would be sent to help us determine whether we could advise further.

Unfortunately, we did not receive the image prior to this review, which has limited our ability to assist you. We remain committed to resolving this matter and are happy to continue supporting you as best we can, once the requested information is provided.

Kind regards,
Orelia

Rated 5 out of 5 stars

This is a lovely jewellery brand

This is a lovely jewellery brand. My order arrived quickly and came well packaged. The necklace I chose was well made and perfect for wearing every day. Prices are also very affordable.

August 11, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Very glad to hear this, Joanne. Enjoy!

Rated 5 out of 5 stars

Gorgeous jewellery

Gorgeous jewellery, fantastic customer service and the quality of each piece exceeds my expectations! ✨

July 20, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

We really appreciate this, Lou. We hope you love wearing your pieces!

Rated 5 out of 5 stars

Gorgeous 3 layers 18k gold plated necklace

First, because of the unique designs second,the subtle shine that each layer in the necklace has. Third, the chain are sturdy enough that when you open or close, it doesnot get break. Generally, chains are very thin that it gets broken out easily. I love this 3 layers 18k gold plated necklace. It's easy to tie it and untie it as well. Recommended!

August 7, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Thank you so much, Pearl! We really hope you enjoy wearing your piece/s and find more staples to your collection soon

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, had a minor issue which was responded to swiftly, followed by a further email from customer services to ensure the issue had been resolved, I wouldn’t hesitate to recommend this company.
Brilliant service

August 13, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Patricia,

We really appreciate the time taken to leave this feedback.

So glad we could resolve this for you. Please never hesitate to reach out, we're more than happy to help!

Orelia

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