Organic Life Start Reviews 

3,992
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and the exceptional product quality that brings immense relief to their babies during daily feeding routines. Parents find the online store very easy to navigate, and they deeply appreciate the responsive and helpful customer service team. Many people note that shipments arrive on time, making it simple to keep their little ones well-supplied without any stress. Some reviewers were not happy with the strict return policy, mentioning that they could not secure a refund or exchange after accidentally purchasing incorrect items.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional quality of organic formulas that... See more

Delivery service

Consumers find delivery service to be exceptional, consistently highlighting fast shipping times and orders... See more

Order

Reviewers highlight high satisfaction with the ordering experience, consistently noting how simple, fast, and... See more

Quality

People report positive experiences with quality, highlighting the clean, organic ingredients that are gentle... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative site to help make the right choice of formula for my baby. We used this site for my last baby and the HIPP formula was perfect. We loved it so much that I actually bought it just in c... See more

Rated 5 out of 5 stars

The company makes it so easy to order, exceptional formulas, and they ship so quickly. It takes a huge load off. If I’m starting to run out, I know I’ll get a shipment within two days. They also make... See more

Rated 5 out of 5 stars

My name is Daniela Rocha. This is the first time ordering Hipp stage 1 Dutch formula and I loved the formula but specially the service of organic life start. It arrived so quickly and everything from... See more

Rated 5 out of 5 stars

This company has been a lifesaver! We started ordering formula from them in May, due to our child's food allergies. They're quick to ship and I have had no problems receiving my orders.


Company details

  1. #2 of 20 best companies in Baby Store
  2. #1 of 24 best companies in Online Food Ordering Service
  3. #3 of 8 best companies in Organic Shop
  4. #1 of 3 best companies in Outlet Store

Written by the company

Organic Life Start delivers organic European baby formulas to parents around the world! All formulas are shipped direct from the manufacturer, 7 days a week. We are one of the largest global distributors of premium organic European baby formulas, supplying parents with high-quality nutrition for their infants. Our company specializes in sourcing formulas directly from trusted European manufacturing supply chains, including HiPP, Holle, Lebenswert, Kendamil, & Nannycare ensuring 100% authenticity and adherence to stringent EU organic standards. With 7-day-a-week fulfillment operations, we process and ship orders within 24 hours, reducing transit times to ensure formula freshness. Our reliable distribution network allows 99.7% of orders to be delivered on time, with most shipments arriving within 2–5 days in North America and 3–7 days globally. Organic Life Start only stocks formulas that meet EU organic farming regulations, ensuring they are free from GMOs, artificial preservatives, colors, synthetic nutrients, and processed sugars. Many of the dairy-based formulas use milk from grass-fed cows raised on biodynamic farms in Switzerland, Germany, and the Netherlands. Transparency and customer support are at the core of our mission. We offer detailed product breakdowns, nutritional analyses, and side-by-side ingredient comparisons. With an average customer service response time of under 30 minutes and a team of experienced feeding consultants, Organic Life Start assists thousands of parents each year in selecting the best formula for their baby’s unique needs. We are here to be every parent's most reliable feeding partner, giving access to the best European baby formulas - delivered fresh and with full traceability from production to doorstep.


Contact info

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4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(3,992)

313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple, transparent, effective

I didn't need to invest significant time, and I didn't have high risk. Everything was transparent in the process and updates were frequent and clear. I got the product I ordered as simple as it would be to get it off the shelf at a store.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t order from this company they are…

Don’t order from this company they are imitating another company‘s website and they take forever to mail your formula and then they have no way to contact them and they don’t respond to emails. I don’t even know if it’s a real company. I think it might be a scam and now my baby has no formula because of this dumb company.

April 8, 2026
Unprompted review
Organic Life Start logo

Reply from Organic Life Start

Hi Stacey,

I am very sorry to hear about your experience. I have searched our records thoroughly, but was unable to find an order or any email history associated with your name.

We also reached out via Trustpilot to verify your details so we could investigate further, but we haven't heard back yet. Is it possible the order was placed under a different name or perhaps with another store? If you have an order number, please let us know so we can look into this for you immediately. Please send it to care@organiclifestart.com.

Our customer service operates 24/7. I look forward to your response.

Rated 1 out of 5 stars

Constant delayed deliveries

I’m on a subscription plan to receive orders frequently however the deliveries via FedEx are always delayed. I’m always down to one box frantically waiting for the next shipment.

March 19, 2026
Organic Life Start logo

Reply from Organic Life Start

Hi Kimberly,

I am truly sorry that the delivery timeframe did not meet your expectations. We always aim for a seamless experience, and it’s disappointing to us whenever a customer feels let down.

To provide some context, your package was caught in the delays caused by the partial government shutdown. While we prioritized and dispatched your order immediately from our warehouse, customs clearance and carrier speeds are currently impacted by these federal disruptions.

We have tried to make your experience better by offering to adjust your subscription frequency based on your consumption, but we have not heard back from you. Please feel free to reach out to us at care@organiclifestart.com should you need any help in the future.

Rated 5 out of 5 stars

Great product

Great product! Quick shipping and excellent packaging. I was hesitant to add any formula for my breast fed baby, but this was a great product for him!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Customer service is top notch. I ran into a problem with one of my orders and I contacted customer service. They got back with me quickly and found a quick resolution.

March 20, 2026
Rated 5 out of 5 stars

Amazing costumer service

organic life start has been amazing with letting me try HIPP HA formula for my son! I didn't want to buy too much to start and they sent me one package and got back to me right away! Their costumer service is incredible.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

So similar to breast milk! So grateful for Organic Life Start!

I'm giving 5 stars because this is by far the best formula! Also because I always have a good experience with customer service. They are always kind and helpful whether you need advice or a custom order , it seems they genuinely care about moms and babies and that is a lot nowadays!
Several years ago I was struggling with exclusively breastfeeding my baby and needed to supplement with formula but I was so against formula. It stinks. It causes constipation. The ingredients are bad . So many reasons to not start formula! That's when I found this hipp formula, a friend from my church was mixing a bottle for her little one and I always thought it was pumped breast milk till I saw her mixing it for her baby. I asked her about it and she was so passionate about it and had answers to all my questions, she gave me some formula to get started and my son did SO well with it! His bowel movements didn't change color or texture switching from breast milk to the hipp dutch! Also no tummy troubles or fussiness , gas or bloating! Also I've never had a sick baby (rsv etc.) I don't know if we've just been graciously spared by the Lord but it almost seems this formula helps with immunity as well , similarly to how breast milk helps with that.. Absolutely amazed and have recommended this over the years to family and friends .
My husband and I have 4 children and I've always turned to Hipp when I needed help with feeding my babies , currently I have a 5 month old baby exclusively breastfed till now and am just ready to start supplementing with Hipp .. I'm so happy to know all the ingredients are good and she won't suffer while gradually switching from breast to bottle.
One thing that's always worried me a bit is how far the formula has to travel to get to my front door , I have been nervous in the past tracking my orders to make sure I don't run out and that's something I hope this formula will sometime be available close by. That being said , shipping is usually fast and on time and customer service does a wonderful job with responding to emails if you are worried or need help with something!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering online HiPP Dutch stage one…

Ordering online HiPP Dutch stage one formula was very easy and organic life start had fast shipping to the US. Couldn’t be happier with the product and my little one loves it for the last few days. Would order again 100%. Thank you! I trust EU brands way more than the current lineup here in America. -Austin R.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I love Kendamil

I love Kendamil. I used it for my first child and now using it for my second. Wonderful formula that makes me feel secure that my baby is getting what she needs.

March 6, 2026
Unprompted review

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