The person who helped me today was great. Perhaps checking the spelling of the location you are sending items is a good idea if you are unfamiliar with the location. On the shipping info as well as t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am trying to get the hearing aids quick and the is if you have a problem with him, then you could send them back with a warranty deal was really kind and helped me to save money. I still didn’t thin... See more
Company replied
I received the new pro aids after the old oricle one gave out. They have much better instructions on using the new version and I have been using them for about a week. I really like them after adjusti... See more
Company replied
They work well, still adjusting. I was lured in by the amazing offer for a great pair of hearing aids at a low cost. Before I paid, I was faced with another offer to add on for a better experience o... See more
Company replied
Company details
Written by the company
Oricle Hearing provides modern over the counter hearing solutions designed to be accessible, comfortable, and easy to use. Our mission is to help people hear more clearly in everyday life without high costs or unnecessary complexity.
Contact info
2400 Kettner Blvd, 92101, San Diego, United States
- 833-258-8167
- support@oriclehearing.com
- oriclehearing.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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all my questions were answered in a way…
all my questions were answered in a way that I could understand what thay were talking about
May 29, 2026
Reply from Oricle Hearing
Hi Gail!
Thank you so much for your kind feedback! We’re delighted to hear that all of your questions were answered clearly and in a way that was easy to understand. Providing helpful and understandable assistance is very important to us. We truly appreciate your support and thank you for taking the time to share your experience with us!
Kim Miller was very pleasant to deal…
Kim Miller was very pleasant to deal with. When I voiced my concern about my earlier purchase, she assured me that Customer Support would aid me with my latest purchase on how best to utilize the hearing aids. I am waiting for the delivery and anticipate a good experience.
May 27, 2026
Reply from Oricle Hearing
HI Barbara!
Thank you so much for your thoughtful feedback! We’re delighted to hear that your experience was pleasant and that your concerns regarding a previous purchase were addressed in a reassuring and helpful manner. It’s great to know that you feel supported as you prepare to receive your new hearing aids.
We truly appreciate your trust and patience, and we hope your new hearing aids provide a positive experience. Thank you for taking the time to share your feedback with us!
great product
May 13, 2026
Reply from Oricle Hearing
Hi Norton!
Thank you so much for your kind feedback! We’re delighted to hear that you think the product is great. We truly appreciate your support and thank you for taking the time to share your experience with us!
The price was misleading
The price was misleading! They got address wrong and the item was returned to them, logically. I still haven’t received my order. This is ridiculous.
May 16, 2026
Reply from Oricle Hearing
Hi Rita!
We sincerely apologize for the frustration and inconvenience caused by your experience. We completely understand your concerns regarding the pricing, shipping issue, and delay in receiving your order. Upon review, we confirmed that the original package was returned to sender and that a reshipment has already been processed after the shipping address was reconfirmed. We have also reached out via email with additional information regarding your concern.
Great, reassuring experience
The staff person taking my order was patient, informative and made the experience easy for me.
May 27, 2026
Reply from Oricle Hearing
Hi Dinamica!
Thank you so much for your kind feedback! We’re delighted to hear that the ordering experience was made easy and comfortable for you through patient and informative assistance. We truly appreciate your support and thank you for taking the time to share your experience with us!
Reply from Oricle Hearing
Hi Richard!
Thank you for your kind feedback! We’re delighted to hear that your experience was extremely easy. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
To early to respond
To early to respond. Still in the trying stages. Little time each day adjusting sound and fit.
May 27, 2026
Unprompted review
Reply from Oricle Hearing
Hi James!
Thank you for your feedback! We completely understand that adjusting to new hearing aids can take time, especially when finding the right sound settings and fit for daily comfort. We’re glad to hear that you are taking the time to gradually adjust and try them out each day.
We truly appreciate your patience and thank you for sharing your experience with us!
Reply from Oricle Hearing
Hi Nancy!
Thank you so much for your kind feedback! We’re delighted to hear that everything was great. We truly appreciate your support and thank you for taking the time to share your experience with us!
Hearing Helper
I have tried phonax (EXPENSIVE) vivitone oricle audien I only use the Phonax (good service) w/ sharper detail. Dont like over the ear sometimes interferes w/ my eye glasses. I like oricle for volume of T.V. & regular situations - but in loud or certain accoustical situations there is some difficulty. Best priced highly recommend.
May 25, 2026
Reply from Oricle Hearing
Hi Bill!
Thank you so much for sharing your detailed experience and feedback! We truly appreciate your thoughtful comparison and are very happy to hear that the hearing aids have been helpful for TV volume and everyday listening situations. We also appreciate your honest comments regarding performance in louder or more challenging acoustic environments.
It’s wonderful to know that you found the product to be a great value and worthy of recommendation. Your feedback is incredibly valuable to us, and we sincerely appreciate your support and the time you took to share your experience!
The aids are a bit to
The aids are a bit to
Large for my ears but workable, very affordable very satisfied
May 20, 2026
Unprompted review
Reply from Oricle Hearing
Hi Caroline!
Thank you for your honest feedback! We’re happy to hear that although the hearing aids feel a bit large for your ears, they are still workable and that you are very satisfied overall. It’s also wonderful to know that you found them affordable. We truly appreciate your support and thank you for taking the time to share your experience with us!
Total scam would score 0
I would give them 0 stars if I could. My father ordered them back in March, still not arrived, many communications with them to say they have not arrived, we have asked for a refund a number of times but they say it is in customs and to go and collect! We all live miles away from Customs and would take a long time and expense to get there....feel we are being fobbed off. Do not deal with this company, We feel they are a scam
May 26, 2026
Unprompted review
Reply from Oricle Hearing
Hi Tina!
We sincerely apologize for the frustration, inconvenience, and disappointment caused by your experience. We completely understand your concerns regarding the shipping delay, customs issue, and refund request, especially given the amount of time that has passed and the difficulty involved in traveling to customs.
We truly regret that this situation has caused you and your family additional stress and frustration. Unfortunately, we were unable to locate an order associated with the information provided. Please contact us with your email address or Order ID number so we can further review your concern and assist you accordingly.
We appreciate your feedback and sincerely apologize again for the inconvenience caused.
It is a piece of junk
It is a piece of junk, I paid for longer battery. I got a product worse than the regular standard one. Yes, It is my mistake to buy their hearing aid because it is cheap. Dont let it fool you. You get what you pay for. It is just a piece of trash.
May 24, 2026
Unprompted review
Reply from Oricle Hearing
Hello Laihin,
We’re sorry to hear about your experience and appreciate your feedback. Unfortunately, your review did not include enough order details for us to locate your purchase. Please contact our customer service team directly so we can further assist you and address your concerns.
My order was for my husband
My order was for my husband. He love it more then from doctor ,which was cost $1500. So far so good
May 16, 2026
Unprompted review
Reply from Oricle Hearing
Hello Irina,
Thank you for sharing your experience. We’re happy to hear your husband is enjoying the product and that it has worked well for him so far. We truly appreciate your support!
THIEVES!!! HORRIBLE PRODUCT
HORRIBLE PRODUCT THAT I RETURNED EXACTLY AS THEY REQUESTED, BUT THE THIEVES WON'T GIVE ME A REFUND!!!
How could you not find me? You have my real name above and I've traded about 50 emails with a lazy, unprofessional, horrible shrew of a woman named Mary Hudson. She is the opposite of helpful and needs to be fired immediately! She seems to be the only one on here that other customers have a problem with, too. (Then again, I'm betting that most, if not all, of your favorable reviews are fakes.) I want her boss to respond to me. I don't ever want to hear from that witch again. She's horrible! Fire her now! I want my money back, you scammers!!!!!
May 19, 2026
Unprompted review
Reply from Oricle Hearing
Hello Dave,
We’re sorry to hear about your experience. Unfortunately, your review does not include enough order details for us to locate your account, but our customer support team is ready to assist you with your refund concern. Please contact customer service directly so we can review this matter further.
Needing hearing aids that work plus…
Needing hearing aids that work plus clear sound peaked my interest. Having tried OTC ones, I had to send back and 2000 ones from hearing dr, totally frustrated then I saw ad for Oricle I was iffy but decided to try them.
Upon arriving I nervously put them on. Success, I could hear loud and clear. A miracle that I went and told all my friends about. I plan to purchase another set yes they are that good, but money dedicates, so July 3 I will place my second order . Thank you for changing my life. Julia Rose
May 4, 2026
Reply from Oricle Hearing
Hello Julia,
Thank you for sharing your experience with us. We’re so happy to hear the hearing aids worked well for you and made such a positive difference in your daily life. Your support and recommendation truly mean a lot to us.
Very dissapointed and now have no hearing aids that work fr
The first pair quit within 30 days, so they sent another pair . That pair has now quit . I have phoned at least 10 times and been told a supervisor will call me in 24 -48 hours , its been weeks I just read that you offered someone an upgrade model that didnt chirrup or fall out that was never offered to me . So now i have 2 pairs that don't work and no recourse It was your customer service i phoned and sent numerios emails to mary no reply . You have my money and now you won't do anything to help . seniors beware we can't afford this kind of loss of money
January 21, 2026
Unprompted review
Reply from Oricle Hearing
Hello Judith,
We’re sorry to hear about your experience and understand your frustration. Unfortunately, your review did not include your order details, but our customer service team would like to assist further. Please contact customer support so we can review your case and help find a resolution.
Replacements
Nothing is wrong I had (had; for over a year 1/2) a pair of Oricle Hearing aids but one is not working. So, I am ordering a higher grade pair of Oricle Pro. Hopefully they will last.
May 20, 2026
Reply from Oricle Hearing
Hi Daniel!
Thank you for your continued support and for choosing to upgrade to the BTE hearing aids. We sincerely apologize for the inconvenience caused by the issue with your previous hearing aids, especially with one device no longer working after extended use.
We truly appreciate your trust and support over the years, and we hope you enjoy your new upgraded hearing aids. Thank you for taking the time to share your experience with us.
easy to follow instruction
May 1, 2026
Unprompted review
Reply from Oricle Hearing
Hi Patrick!
Thank you for your kind feedback! We’re delighted to hear that you found the instructions easy to follow. We truly appreciate your support and thank you for taking the time to share your experience with us!
love the size nice and small
love the size nice and small. fits easily in the ear.
quick to clean and recharge. going to like the fact that I bought a second pair. great idea.
Elaine Sinclair
May 21, 2026
Reply from Oricle Hearing
Hi Elaine!
Thank you so much for your wonderful feedback, Elaine! We’re delighted to hear that you love the small size and comfortable fit of the hearing aids, as well as how easy they are to clean and recharge. It’s especially great to know that you were happy enough to purchase a second pair!
We truly appreciate your support and thank you for taking the time to share your experience with us!
I have emailed this company three times…
I have emailed this company three times to return the merchandise and No one has responded to my email.
I noticed that No phone # is listed to speak to a customer service rep. I just want to return the merchandise.
May 6, 2026
Reply from Oricle Hearing
Hi Donna!
We sincerely apologize for the frustration and inconvenience caused by your experience. We understand your concerns regarding the lack of response to your return request and the difficulty reaching customer support.
Unfortunately, we were unable to locate an order associated with the information provided. Please contact us with your email address or Order ID number so we can further review your concern and assist you accordingly.
We truly regret the inconvenience caused and appreciate your patience.
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