Origani Reviews 

155
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting how their skin feels smooth, radiant, and significantly improved. Many people also highlight the exceptional customer service and knowledgeable staff, often described as welcoming, helpful, and providing world-class assistance. However, some customers also noted experiences with persistent sales tactics, feeling uncomfortable with staff who were very insistent. These reviewers mentioned feeling pressured to buy, being treated rudely if they declined a purchase, and experiencing products being applied without clear consent.

What people talk about most

Product

Consumers find product to be positive, with many expressing love for the items, especially the peel and mask,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the great customer service provided by... See more

Quality

Users describe positive interactions with quality, with many reviewers loving the products, especially the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the great and... See more

Service

People report positive experiences with service, often describing it as excellent and world-class, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roberto and Daniella best customer service and loving the products for anti-aging Thank you again guys in Origani New Zealand

Rated 5 out of 5 stars

I’m using all the set including eye gel serum night cream day cream mask the best product ever. I really love the oil. It keeps my face silk and smooth Love it Definitely recommend

Rated 5 out of 5 stars

Such a lovely organic shop! 🌱 Amazing quality products and great service. The staff were welcoming and knowledgeable. Will definitely be back.

Rated 5 out of 5 stars

I purchased the luxury kit and I am so impressed. My skin is glowing and never felt better. Customer service was on point. Highly recommend!


Company details

  1. Cosmetics Wholesaler
  2. Cosmetics Industry

Information provided by various external sources

At Origani we believe in beautiful, natural skin. We know that powerfully effective products can be harnessed from nature. We’re committed to sourcing and preserving the best the natural world has to offer and in turn ensuring that the natural world is...


Contact info

4.1

Great

TrustScore 4 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(155)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are really pushy to the point you…

They are really pushy to the point you can't exit the store without buying a product it is too pricey. SCAMMERS i went there for ems but the first thing they do is to discuss the product as if they won't cater my ems without buying the product

January 12, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Lhara,

We are extremely sorry to read this and hear about your experience.

First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.

We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and I can assure you that we will be taking this very seriously and will address it with all team members.

Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.

Kindest regards,
Origani

Advertisement
Rated 5 out of 5 stars

Origani has become my favorite brand

Origani has really become my favorite skincare brand in these past 6 months. I have been ordering from them online and always receive it very fast.

January 7, 2022
Unprompted review
Origani logo

Reply from Origani

Thank you so much for the love :> please keep supporting Origani. Kindest regards.

Rated 5 out of 5 stars

great detox facial treatment

I went in for a detox facial treatment. The room was very nice and clean and my skin felt so smooth and clean after the treatment. The beautician was also so friendly! We talked alot about skin issues i have been having and what products would best help me. Thank you so much for the advice!

December 6, 2021
Unprompted review
Origani logo

Reply from Origani

Hi Delima, you're welcome. Thank you for loving Origani's service.

Rated 1 out of 5 stars

Evil as hell

Only walked past the store with 0 intention in going inside, had one of the workers lure me in then had about 2 of them forcing products in my face, and wouldn’t take no for an answer. My poor self becoming overly anxious feeling like I couldn’t escape without purchasing something, because they kept forcing “nice offers” down my throat, I ended up purchasing a scrub that was offered 50% off. Few minutes go by and I decide to stand my ground and give it back, only to have them say they don’t have to refund me the product, so pretty much a “no refund” policy which 1. I was not told before purchasing, and 2. “No refund” policies are illegal. To think this company has also harassed so many other poor customers on these reviews, how are you guys still running I have 0 clue. But what I do know is that you guys are just one big filthy scam who manipulates soft people to buy your overpriced products, unbelievably embarrassing.

November 30, 2021
Unprompted review
Origani logo

Reply from Origani

Hi Parisisobel,

Thank you for your feedback and we sincerely apologise for the unwanted experience you have had in one of our stores with your purchase and the service. This is not the experience we want our customers to have, whether it be in store or with a product and we value feedback of all types whether it be positive or negative.

If you wish to discuss this further with our team please feel free to contact the head office customer service on service@origani.com.au

Kindest, Origani Family x

Advertisement
Rated 5 out of 5 stars

The soaps are the best

The soaps are the best, so happy to have the manuka honey soap back in KL! I always buy at BSC.

November 27, 2021
Unprompted review
Origani logo

Reply from Origani

It's our honor to have you love our hero product. Enjoy them and have a good day!

Rated 1 out of 5 stars

Don't believe these Scammers!!!

Don't believe these Scammers!!!! They are very deceptive and pushy!! If u see these ppl approach you push them away and run far far away from them! They know how to BS you and manipulate you. If you don't want your life to be destroyed run far far away from them!!!

November 11, 2021
Unprompted review
Origani logo

Reply from Origani

Hi Luv Mai Lashes,

Thank you for your feedback and we sincerely apologize for the unwanted experience you have had in one of our stores with your purchase and the service. This is not the experience we want our customers to have, whether it be in store or with a product and we value feedback of all types whether it be positive or negative.

If you wish to discuss this further with our team please feel free to contact the head office customer service on service@origani.com.au

Kindest, Origani Family x

Rated 1 out of 5 stars

SCAMMERS AND LIERS

SCAMMERS AND LIERS. What a con. I bought a PerfectoX apparently valued at $11,500. I told the salesman that I wanted to do some research on it first and he said to take it home and try it. There was a full refund, no questiones asked if returned within 30 days. He even showed me to policy on the internet. He said "the best way to research it was to take it home and try it." As I was at a shop I figured there was no postage and handling so I did and IT DID NOT WORK..A COMPLETE WASTE OF TIME AND MONEY. So I took it back to the shop and even though the reciept said "In store refund" I was told to contact an email address. When they got back to me the conditions had changed now there was a 50% restocking fee. LIES AND SCAMS.

November 3, 2021
Unprompted review
Origani logo

Reply from Origani

Hi Fay,

Thank you for your feedback and we sincerely apologise for the unwanted experience you have had in one of our stores with your purchase and the service. This is not the experience we want our customers to have, whether it be in store or with a product and we value feedback of all types whether it be positive or negative.

If you wish to discuss this further with our team please feel free to contact the head office customer service on service@origani.com.au

Kindest, Origani Family x

Rated 4 out of 5 stars

Thanks Ms May

Thanks Ms May, the body lotion is delightful but I have a dry skin and scars around due to my sensitive skin so maybe can’t cure the scar but I like it smooth when I had applied to my hand. Thanks Ms May !

June 23, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Thank you Ms Cecille for the…

Thank you Ms Cecille for the opportunity to test out the Origani God’s Nectar Night Cream. The product is very soft and makes your skin smooth the next day. I have no problem using it eventho my skin is quite sensitive.

June 21, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Body cream

I tried the body cream on one hand to compare the result. I love the texture and how the cream absorbed quickly into my skin and doesn’t feel oily. My skin felt hydrated after applying.

Thank you Ms May for recommending this cream to me.

June 20, 2021
Unprompted review
Rated 5 out of 5 stars

Good product

Good product, it gave hydration to skin. Suitable on my skin. Highly recommended.

Thanks Diana ms for giving me to try out the product.

June 17, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Night Cream

Unscented natural smell, it is totally not sticky after applying yet feel moisturized. Constantly applying, after one week I feel my face is always refresh, rejuvenate and less oil especially T-Zone. Overall this is a very good product, highly recommended. Thousand thanks to Ms. Pavitra who introduced the night cream to me according to my dry-skin problem.

June 14, 2021
Unprompted review
Rated 2 out of 5 stars

Very pushy on sales with worst service levels

Super nice product. Super hard selling but worst services. I was called for a facial that was included on my last purchase staff was super noisy even when there was no customers around ( Harbour Front walk in Singapore)

June 13, 2021
Unprompted review
Origani logo

Reply from Origani

Thank you for your feedback and we sincerely apologise for the unwanted experience you have had in one of our stores. This is not the experience we want our customers to have, whether it be in store or with a product and we value feedback of all types whether it be positive or negative.

If you wish to discuss this further with our team please feel free to contact the head office customer service on service@origani.com.au

We will pass this onto the team for your region so they can action accordingly.

Kindest, Origani Family x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look