Original Car Parts Reviews 99

​I placed an order with Original Car Parts on April 23rd. The website stated that the part would be shipped within 4–7 business days, but my order is still stuck in "Processing" status.
​I have sent 3 follow-up emails with a one-week interval to inquire about the delay, but I have received no response at all. This lack of communication is very disappointing. I would appreciate an immediate update on my order status or a full refund.
​Order number 2000007497

Ordered a part for my hyundai, they said it was out of stock until febuary, still waiting for an update, I have emailed 3 times no reply,

Dear Mr Saadi, regarding to my order n° 2000007019,
placed on february 17, 2026 and equal to euros 117,21 already paid by credit card, as you had mentioned the goods that I have ordered are no longer available, therefore please provide as quick as possible, in refunding on my credit card the amount equal to euros 117,21. Thanks a lot for your understanding of the whole situation. Achille Nicosia

Order no 2000007049 inv 200004968
Ordered and invoiced Renault Door Seal
Received Dacia Decal Transfer
Repeated E mails cannot even get an acknowledgment of receipt let alone a correction of error .
How on earth does anyone get a response
Update - today received a reply and apology for mistake and that correct part will be dispatched !
Yippee ! Pleased to update that the correct part has today been received ! I think that the company is very well intentioned but lacking in ease of communication.

Good product.

Don't buy from them. I made a purchase in January, and soon after they told me they would only ship in February. I waited, and when February arrived, they said it would only be in April.
I requested a refund, and more than two weeks have passed, and they still haven't refunded the money I paid.

"Edited on 02/16/2026.

Following my complaint, the company refunded the amount the following day.

This whole situation would have been unnecessary, as they had almost two weeks to do it..."

Scam, doesn't ship the material and doesn't respond.

Edit response: No, one month later the order is still pending, no shipment or refund, no response to emails, bank dispute opened

Two weeks waiting without any reply to my several emails and I still didn't recieve my order.

Delays can happen, especially in e-commerce, where communication is usually key. When an item is not in stock, customers are generally informed or at least receive a reply.

It has now been two and a half weeks since the order was placed, and despite sending two emails, no update or response has been received. This lack of communication is disappointing.

The item is very urgent, and without any information about availability or shipping, opening a claim through PayPal is now being considered.

Hopefully, an update can be provided soon so this situation can be resolved in a positive way.

I've bought 3 pieces of camshaft sensor Nissan.
My order number #2000006431.
I sent 4 emails and nothing. After 17 days nothing!!!
This is not professional.

I purchased a set of original rims and was contacted by the supplier, who informed me that I also needed to order center caps. Great service! The rims are original and in perfect condition. The delivery time was two weeks, which is longer than the average stated on their website, but overall a very good experience.

I never receive any information related to my order 200005729 placed on July 29, 2025.
The order was not shipped.
I sent several requests by email and got no answer.
I also requested to refund me if Original Car Parts is unable to deliver my order. No answer.

September 2nd, 2025 :
I received the refund.

I bought rear car mats 3 weeks ago. Other than initial order acknowledgement there's a silence. No item, no communication, nothing. I suppose my €70 went down the drain.

Update 21/07/25: As you can see, I was asked to email them. However, I tried to contact them via email both prior and after my review. No reply.

Update 24/07/2025: The full refund received.

I have just edited this review. I have received a reply email saying they can’t get the part to me on time. They have refunded me and the money is back in my account. So I’m satisfied this is not a scam.

I have ordered an Opel Wheel cover hubcap 5 days ago. I have not received a tracking email. The phone number is not connected. I have emailed them twice and there is no reply. I am worried this company is a scam.

Placed order 100031870 for Opel Karl rubber carpet set on December 14th. I received a postNL shipping code but according to PostNL the package was never recieved by them. i have send numerous emails and voice mails in the past weeks but no reaction, no new shipment and no refund. Telephone is not picked up not even during opening hours. Omar please contact me and and honor our deal! Maikel

They take an incredibly long time for everything. After 5 days I got the message that it didn't exist and asked if I wanted to cancel it. I replied yes. It's been 1.5 weeks ago now and I'm still waiting

No one has replied! My package may be lost! I contacted DHL and asked them to contact the seller! But it is impossible! Their phone is not connected! Emails are automatically replied! I must have been scammed! I must report it to the police!
Order number : 2105929
Tracking number Don't sell to two different numbers ：JVGL05931316001756124095
JVGL06289318000145353160

Puur oplichter

Ordered a part for my sons first car, I am yet to receive any shipping information . website stated 4-7 day for delivery, this has now passed. I have emailed around ten times, all I received back was "once your package ships we will send an email" POOR SERVICE! MISSED MY SON BIRTHDAY! FALSE ADVERSTISING . Very disappointed. looks like PayPal will have to get invoiced .
To your reply , that is totally false , you had not even shipped the item as you told me in the one email I received.
It was not lost! You are just not honest with the shipping dates.

Made an order on Oct 19th. Still no track & trace. Called but didn't called back. Spoke to a wonen who Saif was the receptionist. No confedence I will receive something.

I ordered a part almost a week ago and I am yet to receive a tracking number or a response to my email querying where it is.
As it stands I have no confidence that I will get my part so I will have to cancel my order and hope I can get my money back. Very poor.

28/20 - In response to Original Car Parts reply:
You did send me an email after I posted this but I don't understand why it took so long to either confirm the postage or reply to my email. It doesn't give anyone confidence that you are legitimate. I trust that the product is on its way but you could easily avoid this issue by communicating in a timely manner. Based on the other negative feedback, this is a recurring issue for you. Please take this feedback as a way to improve your service.