Original Grain Reviews 

449
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers had a great experience with this company. Customers frequently mention that the watches are beautifully crafted and feature unique materials. People are pleased with the attractive wooden packaging, easy ordering process, and quick shipping times. Many buyers note that these timepieces make wonderful gifts that recipients truly love. However, some people mentioned difficulties with customer support when trying to resolve issues or track delayed orders. A few consumers also experienced quality flaws, such as broken parts or incorrect custom engravings upon delivery. These buyers felt frustrated by slow communication and unsatisfactory solutions when seeking assistance.

What people talk about most

Quality

Users describe positive interactions with quality, consistently highlighting exceptional craftsmanship,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the quick,... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report that... See more

Response time

Consumers find response time to be a mixed experience, with many reviewers praising the quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The watches are great, however one of them was supposed to have the “barrel number” in the face. If its there, it is invisible ink.!somewhat disappointing as it is a gift for someone who would have ap... See more

Rated 4 out of 5 stars

Too early to report on quality of product but seems to be what was advertised. Wrist band could be more refined as it sometimes becomes uncomfortable and "sharp" binding. Skeleton model could be more... See more

Rated 4 out of 5 stars

The ring is exactly as I hoped and the additional silicone ring for daily wear while working is a great addition. Slightly disappointed in the express shipping I opted for in hopes of getting this bef... See more

Company replied

Rated 5 out of 5 stars

I found my experience from start to finish to be positive. The website was easy to navigate, with lots of great designs to choose from. Fast shipping & shipping protection options available for peace... See more


Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contact info

4.2

Great

TrustScore 4 out of 5

449 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(449)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ian a big watch collector and the…

Ian a big watch collector and the fender watch that I bought is one of my favorite watches number one because of the quality number two because of how you guys go about making them is wicked awesome I definitely buy more I would like to get both Fender watches and I'm in between on the others cuz they're all amazing but again the quality is amazing you do have to take care of them a special way because exposed when and whatnot but it has directions on how to tell you to do so which is also great but all around a well well made watch..

October 23, 2026
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Rated 5 out of 5 stars

Best Customer Service

My first watch was gifted to me for my college graduation by my girlfriend who is now my wife. This watch was part of my wedding outfit and love it so much. I’ve worn it so much that it started to acquire some damage. I reached out to original grain and asked if they offered refurbishing service and was told they do not at the moment but they went above and beyond and were able to get me a discount on a new watch! This was something I did not expect and will forever be a continued customer! I look forward to when they offer refurbishing services as my first watch means a lot to me! Best customer service by far and great quality watches!

November 9, 2026
Unprompted review
Rated 5 out of 5 stars

Original Grain Watches are absolutely…

Original Grain Watches are absolutely beautiful. I bought one for my Fiance, who is a warch collector, and he absolutely loves it! From confirmation of my order, until the time it arrived at my door was fast, and I had shipping updates the whole time. I highly recommend this company and their watches. I will be ordering again as he has his eye on another watch.

October 19, 2026
Rated 4 out of 5 stars

I really like the wood grain that is…

I really like the wood grain that is embedded on the watch, it gives a nice natural look without trying too hard. I had initial issues with receiving the watch, but customer support to care of the issue and sent me a replacement watch, I’m thankful for their help with this issue.

November 9, 2026
Unprompted review
Rated 4 out of 5 stars

The watches are great, but

The watches are great, however one of them was supposed to have the “barrel number” in the face. If its there, it is invisible ink.!somewhat disappointing as it is a gift for someone who would have appreciated the uniqueness

October 16, 2026
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Rated 5 out of 5 stars

Excellent customer service!!

The watch originally came to me and didn't look like what I expected looking at the picture. I reached out to customer service and Vladimir was in contact with ne the next day. After discussing the options, he was gracious enough to allow me to exchange it and if I still wasn't happy he would refund me. The replacement came and was everything I had hoped for. Thank you Vladimir and Original grain!

October 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Currently not happy with you guys

Currently not happy with you guys. I have never had a problem and now no one has helped me and your AI doesn’t count. Paid for the malachite watch 18 days ago and I have not received it.

October 15, 2026
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Rated 5 out of 5 stars

Positive experience

I found my experience from start to finish to be positive. The website was easy to navigate, with lots of great designs to choose from. Fast shipping & shipping protection options available for peace of mind. The watch looks great, looks just as pictured. It seems to be great quality. Its an anniversary gift for my husband, so im not sure of his thoughts yet, but I believe he will love it.

October 21, 2026
Rated 5 out of 5 stars

10/10 will be buying more!

The craftsmanship and eye feel of these watches are absolutely exceptional and priced quite well for the quality. Already bought two and already have my eye on several more as have friends I've turned on to this company!

October 19, 2026
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