The watches are great, however one of them was supposed to have the “barrel number” in the face. If its there, it is invisible ink.!somewhat disappointing as it is a gift for someone who would have ap... See more
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Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Contact info
United States
- support@originalgrain.com
- www.originalgrain.com
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Replied to 16% of negative reviews
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Ian a big watch collector and the…
Ian a big watch collector and the fender watch that I bought is one of my favorite watches number one because of the quality number two because of how you guys go about making them is wicked awesome I definitely buy more I would like to get both Fender watches and I'm in between on the others cuz they're all amazing but again the quality is amazing you do have to take care of them a special way because exposed when and whatnot but it has directions on how to tell you to do so which is also great but all around a well well made watch..
Best Customer Service
My first watch was gifted to me for my college graduation by my girlfriend who is now my wife. This watch was part of my wedding outfit and love it so much. I’ve worn it so much that it started to acquire some damage. I reached out to original grain and asked if they offered refurbishing service and was told they do not at the moment but they went above and beyond and were able to get me a discount on a new watch! This was something I did not expect and will forever be a continued customer! I look forward to when they offer refurbishing services as my first watch means a lot to me! Best customer service by far and great quality watches!
Original Grain Watches are absolutely…
Original Grain Watches are absolutely beautiful. I bought one for my Fiance, who is a warch collector, and he absolutely loves it! From confirmation of my order, until the time it arrived at my door was fast, and I had shipping updates the whole time. I highly recommend this company and their watches. I will be ordering again as he has his eye on another watch.
I really like the wood grain that is…
I really like the wood grain that is embedded on the watch, it gives a nice natural look without trying too hard. I had initial issues with receiving the watch, but customer support to care of the issue and sent me a replacement watch, I’m thankful for their help with this issue.
The watches are great, but
The watches are great, however one of them was supposed to have the “barrel number” in the face. If its there, it is invisible ink.!somewhat disappointing as it is a gift for someone who would have appreciated the uniqueness
The Watches are Beautiful
The Watches are Beautiful, and if you have a problem they respond quickly.
The watch is absolutely beautiful
The watch is absolutely beautiful! My husband LOVES it. It was shipped and delivered quickly. The box that it came in is beautiful! I will order from them again!
Excellent customer service!!
The watch originally came to me and didn't look like what I expected looking at the picture. I reached out to customer service and Vladimir was in contact with ne the next day. After discussing the options, he was gracious enough to allow me to exchange it and if I still wasn't happy he would refund me. The replacement came and was everything I had hoped for. Thank you Vladimir and Original grain!
My brother is a guitarist
My brother is a guitarist. I saw the Fender watch i ordered it and when it came in i was very pleased. The watch is heavy and very nice looking.
Great Quality
I have purchased A LOT of watches over…
I have purchased A LOT of watches over the years from OG. We even had one break and the customer service help to get that replaced was great! Always great variety to choose from.
Currently not happy with you guys
Currently not happy with you guys. I have never had a problem and now no one has helped me and your AI doesn’t count. Paid for the malachite watch 18 days ago and I have not received it.
Positive experience
I found my experience from start to finish to be positive. The website was easy to navigate, with lots of great designs to choose from. Fast shipping & shipping protection options available for peace of mind. The watch looks great, looks just as pictured. It seems to be great quality. Its an anniversary gift for my husband, so im not sure of his thoughts yet, but I believe he will love it.
It is pretty frustrating because we…
It is pretty frustrating because we have to try and fix the links ourselves without knowing how or having the proper equipment I am appreciative for the supplies sent and quick response with our quality issues but again frustrated
10/10 will be buying more!
The craftsmanship and eye feel of these watches are absolutely exceptional and priced quite well for the quality. Already bought two and already have my eye on several more as have friends I've turned on to this company!
Watch looks great and there is some…
Watch looks great and there is some weight to it. However the engraving looks kinda cheap
What can I say that everyone else…
What can I say that everyone else already says?Beautiful watches, great craftsmanship, materials with history, and absolutely master class in customer service.
This watch feels cheap
This watch feels cheap, and looks cheap. I also hate the fact it's made in China. For the price, at least make it in Japan please.
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