Original Grain Reviews 

364
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers had a great experience with this company. Customers frequently praise the unique designs and exceptional craftsmanship of the products, often noting their stunning appearance and high quality. Many people appreciate the overall quality, noting the solid feel and impressive finish of the timepieces. Reviewers consistently highlight the top-class customer service, describing it as responsive, helpful, and setting a high standard. However, some customers also noted issues with product quality, such as watches breaking, not working correctly, or arriving damaged. A few other people also felt that customer service was sometimes poor, non-existent, or provided dismissive responses, making it difficult to resolve issues quickly.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

People report positive experiences with quality, often praising the stunning design, craftsmanship, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as quick, professional, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the purchase process easy and... See more

Response time

Customers consistently note ambiguous experiences with response time, with many praising quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 5 out of 5 stars

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more

Rated 5 out of 5 stars

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more

Rated 5 out of 5 stars

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more


Company details

  1. #5 of 11 best companies in Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contact info

3.9

Great

TrustScore 4 out of 5

364 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(364)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great quality

Original grain chrono watches are some of the best watches I’ve ever owned. Super scratch resistant. Beautiful watches.

October 19, 2025
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Rated 5 out of 5 stars

Unique

Unique, quality watches. I got the Forest Fire Ember watch, and I love the look and aesthetic of the watch. Well done! I'm not too much of a whiskey enthusiast but, I will be looking to get a whiskey barrel watch in the future. Thanks again for an amazing, and interesting timepiece.

October 20, 2025
Rated 5 out of 5 stars

Great watches and excellent customer service!

We have bought several watches and have loved them. We needed a new leather band. Your customer service has been soo great to work with us. My man is 83 and was a camp director in Lake Lure NC so your wood watches are perfect for him. Excellent service! Many Blessings to you!
! Jean Godley-Cooper

October 17, 2025
Rated 5 out of 5 stars

Really nice gift

Really nice gift. Well made, had a good weight to it. Several people asked about it at the party.

October 6, 2025
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Rated 4 out of 5 stars

Beautiful Watch

This watch looks great, solid, and very well made. For guys with bigger wrists like me, you'll have to use the extra links they send with it. You'll need a special tool to add the links or go to a jeweler.

October 14, 2025
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Rated 5 out of 5 stars

This is a gift for someone who has…

This is a gift for someone who has everything. I couldn't wait to see what this watch looked like in person.
When I opened it I was WOW what a beautiful watch. I'm very pleased with it. I didn't think it would be so awesome.

October 14, 2025
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Rated 5 out of 5 stars

The best

The best. I had a slight concern with my new watch when it arrived. I contacted them and they shipped me another watch without question. 5 stars for the watch and 5 stars for the service.

October 14, 2025
Rated 5 out of 5 stars

You know I love you guys

You know I love you guys. I own 6 or 7 of your timepieces and I wear them more than most others for certain. Well made. Compliment grabbers. Sharp looking and rugged tough. You know I think they make even me…better looking.

October 13, 2025

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