Originality.ai Reviews 

1,258
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 651 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team for being exceptionally helpful, responsive, and efficient, often highlighting specific individuals for their quick and kind assistance. Many people find the AI detection tool to be top-notch, reliable, and highly accurate, making it an indispensable service for their content needs. Reviewers also appreciate the platform's ease of use, speed, and clear results, which significantly streamline their workflow. However, some customers also noted concerns regarding the AI detection accuracy, reporting instances where their original human-written content was incorrectly flagged as AI-generated. Reviewers mentioned that even minor changes to text could significantly alter the AI score, leading to frustration and extra effort to adjust their writing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, kindness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Users describe positive interactions with the platform's user experience, often highlighting its ease of use,... See more

Artificial intelligence

Reviewers mention positive feedback about artificial intelligence detection, with many considering it the... See more

Service

Consumers find service to be positive, with many reviewers describing it as efficient, fast, and easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best product in terms of AI detection on the market. Maybe erring a bit on the stricter side- but better be safe than sorry. I can bet it the product has 95% accuracy in AI use detection. Definet... See more

Company replied

Rated 5 out of 5 stars

470 I am writing a book and want to avoid one thing: future publishers thinking that I used AI. I looked around for a good AI detector for a while and eventually ended up at Originality.ai. I can c... See more

Company replied

Rated 5 out of 5 stars

this is authentic and most reliable. Scans for ai content generated by multiple Gpts. Easy to use and get results in real time. Chrome extension is cool which enables to review in real time while wr... See more

Company replied

Rated 5 out of 5 stars

hi! We use Originality a lot for our content workflow, and it is by far the best service on the market for our needs. I’d like to specifically highlight its speed and stability. The only issue we’ve... See more

Company replied


Company details

  1. Software Company

Written by the company

Originality.ai is the most accurate AI detector and plagiarism checker for verifying whether content is human-written or likely AI-generated. Built for content marketing, SEO, and academia. Originality.ai detects GPT-5, ChatGPT, Claude 4, Gemini 2.5, Grok 3 and all other Popular AI writing tools with up to 99%+ accuracy and an ~1% false positive rate. It also provides best-in-class plagiarism checking, including advanced paraphrase plagiarism checks. Originality.ai is a patented suite of tools designed to help you publish with confidence, including content optimization and readability scores. With the ability to manage team members and share reports covering AI detection, plagiarism, and readability requirements, Originality.ai is ideal for teams and agencies. Prove your writing is your own with our Chrome extension: https://bit.ly/3Z2BySK To learn more about Originality.ai and its accuracy, read our in-depth accuracy study: https://originality.ai/blog/ai-accuracy


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,258)

644 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, team helps a lot

April 7, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thanks so much for the kind words! We’re really glad to hear you had a great experience and that the team was able to help. If you ever need anything else, we’re always here for you.

Advertisement
Rated 5 out of 5 stars

Ellie helped me!

Ellie helped me through the fix on the issue I was having. She was great! She was patient and provided a visual solution in a screenshot. That solved my problem instantly!

April 7, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for your kind words! We’re so glad to hear that Ellie was able to guide you through the issue and resolve it so quickly. Providing clear, visual support is something we strive for, and it’s great to know it made a difference.

Rated 5 out of 5 stars

Faith was of great help

Faith was of great help. She promptly responded to all my questions in detail. She was extremely kind and supportive. I just want her to know that she was super nice.

April 7, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for your kind words! We're thrilled to hear that Faith was able to support you so effectively. Providing prompt, detailed, and compassionate assistance is exactly what we strive for, and it’s wonderful to know she made such a positive impression. We’ll be sure to pass along your message.

Rated 5 out of 5 stars

10/10 Software

I rarely leave any review but I've been a member since 2023 as a college student, hadn't had any issues with the software. It has a very accurate ai checker/plagiarism and never failed me once. Worth the price and perfect support team, one of the supports named Faith helped me with one of my issues on my account and got it resolved less than 3 minutes. 10/10

April 6, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for taking the time to share this, especially as someone who’s been with us since 2023! It means a lot to hear that the platform has been consistently reliable for you throughout your studies.

We’re thrilled that our AI and plagiarism detection have met your expectations, and even more so that Faith was able to jump in and resolve your issue so quickly. We’ll be sure to pass along your kind words to her!

Thanks again for your support and for being part of our community. We truly appreciate it

Rated 5 out of 5 stars

Very nice experience with Originality…

Very nice experience with Originality AI detector. they have very different range of detectors. Also their online support was very good. I was helped by Anna and it was fantastic experience.

April 6, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for your kind words! We’re thrilled to hear you had a great experience with Originality AI and found value in the range of detectors available. It’s especially wonderful to know that Anna provided fantastic support. We truly appreciate you taking the time to share your experience!

Advertisement
Rated 5 out of 5 stars

I would like to provide a review about…

I would like to provide a review about one of the supporters named Anna she was very friendly and helpful with me she deserves 5 star review

April 4, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for taking the time to share this! We’re thrilled to hear that Anna made such a positive impression. She’ll really appreciate it!

Rated 5 out of 5 stars

Good Stuff, as far Chat-bots go

Patient Customer service who guided me through the tool. Faith was professional and curtious while I was angry and impatioent

April 3, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for sharing your experience. We’re glad Faith was able to stay patient and professional while guiding you through the tool, even during a frustrating moment. That’s exactly the level of support we aim to provide. We’ll be sure to pass along your kind words to her!

Rated 5 out of 5 stars

Outstanding customer service from Perla

Outstanding customer service from Perla. Quite possible the first SaaS org I ahve dealt with that helps, I had similar experince with another employee a few weks ago. I was expecting barriers, but I got help.

Thanks

April 3, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for the kind words! We’re thrilled to hear that Perla and the rest of the team were able to support you when you needed it most. Providing helpful, barrier-free assistance is exactly what we strive for, so it means a lot to know that’s been your experience more than once. We truly appreciate you taking the time to share this!

Rated 5 out of 5 stars

Originality.AI is the best product on…

Originality.AI is the best product on the market. Definitely try their Deep Scan and use all their tools to improve your writing. Also, they have great customer support. Ellie, in particular, was tremendously helpful. Well done.

April 2, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for the amazing feedback! We’re thrilled to hear you’re enjoying Originality.AI and getting value from features like Deep Scan and our full suite of tools to enhance your writing.

We’ll be sure to pass along your kind words to Ellie. She’ll be delighted to hear she made such a positive impact. If you ever need anything, our team is always here to help. Thanks again for your support!

Advertisement
Rated 5 out of 5 stars

Professional & Grateful

Thank you for the opportunity! I’d be happy to provide some feedback. Overall, I found the service very efficient.

April 1, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for your feedback! We’re really glad to hear you found the service efficient. We appreciate you taking the time to share your experience and look forward to continuing to support you!

Rated 5 out of 5 stars

Anna was very helpful in fixing my…

Anna was very helpful in fixing my balance of credits. Later Perla very helpfully guided me when my scan results were coming out wrong.

April 1, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thanks so much for your kind words! We’re glad to hear Anna was able to help resolve your credit balance quickly. We’ll be sure to pass along your feedback to her.

Rated 5 out of 5 stars

Speed and accuracy of answers

Speed and accuracy of answers

March 31, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for your feedback! We're glad to hear you’re enjoying the speed and accuracy of the answers. If there’s ever anything we can improve, don’t hesitate to let us know!

Rated 5 out of 5 stars

very good

it is very good app for ai detection

November 28, 2025
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for your feedback! We're glad to hear you're finding the app helpful for AI detection.

Advertisement
Rated 1 out of 5 stars

It works... kind of

It may work for general english text, but for academic use, Romanian text it does not work at all. It flags everything as AI generated, no matter right or wrong.

Support was nice, gave me a refund without any fuss. Keep up the good work Alexa.

March 28, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for your honest feedback. We really appreciate you sharing your experience.

You’re absolutely right that performance can vary across languages and use cases. Insights like yours help us continue refining the model and making it more reliable across a wider range of languages.

We’re glad to hear that support was able to assist you quickly and smoothly, and we’ll be sure to pass your kind words along to Alexa.

Rated 5 out of 5 stars

Alexa answered everything timely and…

Alexa answered everything timely and accurately

March 28, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the kind words! We’re glad to hear Alexa was able to assist you quickly and accurately. Your feedback means a lot to us.

Rated 5 out of 5 stars

Very Safe

I think this app is wonder it gives such accuracy no other website does

March 27, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the great feedback! We’re thrilled to hear you’re finding the app accurate and reliable. Your support means a lot to us.

Rated 1 out of 5 stars

Hell for Writers

your detection tool is making the writers life hell. Even though the concept is written human it still shows ai. And just by removing a comma or adding a comma changes the ai score. How can a detector say a content is original or not based on a comma? And companies are relying on tools like yours. The tougher the tool the better they think. Just because of this I am spending more than 8 hours on an article which is supposed to take only 4 hours.

March 1, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thanks for taking the time to share this feedback. We hear your frustration, and it’s completely valid.

AI detection isn’t perfect, and what you’re describing (small punctuation changes impacting scores) can happen because the system evaluates patterns across the text, not just meaning. Even minor edits can slightly shift how those patterns are interpreted, which is why you may see fluctuations. That said, a comma alone shouldn’t drastically change the overall assessment, and we’re continuously working to make the system more stable and reliable.

It’s also important to note that our tool is designed to be a signal, not a final verdict. We strongly encourage teams and companies to use it alongside human judgment, not as the sole decision-maker.

We understand how frustrating it is when this impacts your workflow and doubles your writing time. That’s absolutely not the experience we want for writers. Your feedback is incredibly valuable, and it directly helps us improve both accuracy and consistency.

If you’re open to it, we’d be happy to take a closer look at a specific example you’ve encountered to better understand what’s going on.

Advertisement
Rated 2 out of 5 stars

Nope

Positive: Support is great and helpful.

Negative: It’s decent for English, but for Romanian (a supported language), it’s quite bad. I checked our articles from long before AI as we know it today existed (around 2016, etc.), and it tells me they’re fully AI-generated, which makes no sense.

Really negative: Auto renewal by default is very shady, people could burst a lot of money w/o to realize (it can be a feature but at the moment it's turned on by default, it means you're a scam to me).

I will use it some more these days (on English since it seem only worth for that), and might added a star depending on how it result on generated AI and original text. I use it to verify writers don't abuse, not to create content.

March 26, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for your thoughtful and balanced feedback. We truly appreciate it.

We’re really glad to hear you’ve had a positive experience with our support team. That means a lot to us.

At the same time, we’re sorry about your experience with Romanian detection. While the language is supported, we recognize that accuracy can vary, and cases like older, pre-AI content being flagged are understandably frustrating. This isn’t the experience we want you to have, and we’d be happy to review specific examples if you’re open to sharing them. Feedback like this helps us improve.

Regarding auto-renewal, we understand your concerns. Subscriptions are set to renew by default to ensure uninterrupted access, but we agree that this needs to be communicated clearly and transparently. Your feedback here is valid, and we’re actively working on improving clarity around billing and renewal settings.

It’s great to hear you’re continuing to test the tool for validating writers’ work. That’s exactly the kind of use case we aim to support. If you have any questions or want us to take a closer look at anything, don’t hesitate to reach out. We’re here to help.

Rated 5 out of 5 stars

experience has been great!

experience has been great!
Perla helped me and made the process easy

March 26, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for your kind words! We're so glad to hear your experience has been great.

Perla will be happy to know she made the process easy for you. She’s always here to help! If you ever need anything else, don’t hesitate to reach out.

Rated 5 out of 5 stars

Anna from Originality provided…

Anna from Originality provided outstanding support when I experienced an issue with my account renewal. Thank you for your support.

March 26, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for your kind words! We’re so glad Anna was able to assist you and make your renewal experience a smooth one. We’ll be sure to pass along your appreciation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look