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Originals CBD Reviews 

101
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the diverse selections are remarkably fresh, potent, and accurately described on the website. Consumers additionally appreciate the remarkably fast delivery service, secure and discreet packaging, and consistently helpful customer support interactions during their shopping experience. Some reviewers were not happy with product quality or order accuracy, mentioning isolated instances of incorrect amounts or items that completely failed to meet their personal expectations. A few people also reported minor operational inconveniences, such as order fulfillment mistakes, missing shipping tracking codes, or unexpected temporary store closures.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, fresh... See more

Quality

Customers had positive experiences with quality, highlighting amazing aromas, fresh buds, and excellent... See more

Service

Customers consistently note positive experiences with service, highlighting brilliant and swift support... See more

Delivery service

Consumers find delivery service to be exceptionally fast and reliable, noting that orders consistently arrive... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support agents as helpful, reassuring,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made multiple orders before leaving a review and each experience has been perfect. Excellent quality and a great selection. Fast postage and it always arrives on time. I also get free gifts wh... See more

Company replied

Rated 5 out of 5 stars

Originals cbd is one of the best companies ive ever purchased from and not just CBD.. The customer service is second to none, they actually value their customers. The delivery is always on time and s... See more

Company replied

Rated 5 out of 5 stars

Great service, excellent products, reasonable prices. First purchase from these guys and can’t fault them. Ordered 14g premium Shake & Smalls CBD Flower. Excellent quality shake. Best I’ve bought onli... See more

Rated 5 out of 5 stars

Recently bought an Oz of shake/smalls and it’s one of the best Oz ive bought. No exaggeration. Recently came back from Oregon, Cali, Boston round trip and some of the terps hit like these USA stra... See more



Company details

  1. Tea Store
  2. also in
  3. Cannabis store
  4. Herbalist

Written by the company

Originals CBD is a UK-based shop for people who take the plant seriously. We sell CBD flower, oils, hash, gummies and vapes, sourced from growers we trust across the USA and EU. Nothing anonymous, nothing shelf-warmed. Honesty is the point. Every product page lists the dominant terpenes, the full cannabinoid breakdown and the genetics behind each strain, so you can see exactly what you're buying before you order. Every batch is independently lab-tested for cannabinoid content, purity and safety before it goes on sale. We've been around the plant for 15+ years, and it shows in the details: careful strain selection, a proper cure, and plain, discreet packaging on every order. Delivery is UK to UK. Order before 1pm, Monday to Friday, and we dispatch the same working day via Royal Mail Tracked 24, with next-day delivery available at checkout. If you've been let down by dodgy CBD before, this is the shop built as the answer to that. We'd rather lose a sale than sell something we can't stand behind. Have a look around, and if you're not sure where to start, just ask.

Know what you're buying

Written by the company

Every strain, laid out in full before you buy
Each product page lists the dominant terpenes, the full cannabinoid breakdown and the genetics behind the strain, all independently lab-tested. No mystery, no guesswork.

Free next-day delivery

On orders over £70, dispatched same day

On orders over £70, dispatched same day
Order before 1pm Monday–Friday for free next-day delivery on orders over £70 - dispatched same day, tracked all the way.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(101)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

I wouldn't order from here anymore…

I wouldn't order from here anymore twice I had missing items. Second time they gave a partial refund and basically closed my account . 3.5gram for £18.50is way over priced so I expected the stuff I paid for. Not an email blaming me for there messup. Absolutely buy with caution peeps. You messed my first oz up 3times sending me the incorrect amount it was shorty 14 gram you couldn't even get it right after being told and sent photos. Your not the only cbd shop in the UK there is plenty to choose from flagging an account for you mess up isn't a good way to treat loyal customers.and to clarify you refunded 13.95 not£18.50 which is what I payed for each item all 4 of them

September 4, 2026
Unprompted review
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Reply from Originals CBD

Hi Lee, we're sorry to hear you're unhappy. To clarify - we refunded the specific item reported as missing, not the full order, as the remaining items were received. We pride ourselves on excellent customer service which is exactly why we replaced missing items on multiple occasions before this order. On this occasion we have made a business decision after several flags on this account. We wish you all the best.

The Originals CBD Team

Rated 5 out of 5 stars

Very pleased

Very fast delivery, great product!

August 21, 2026
Unprompted review
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Reply from Originals CBD

Thank you so much Miss Cugier, really appreciate you taking the time to leave a review! Fast delivery and great products - always what we're going for 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Fantastic company

Brilliant company, selling 100% legal products, despite what anyone says!!
I struggle with anxiety and with unwinding after work, and this CBD is the perfect antidote. Within 30 mins or so, I'm relaxed, level-headed and able to focus on my hobbies without stress and worry.
Not only this, but prices are fair, and delivery is incredibly fast.
I've been ordering from Originals CBD for over a year now and I have nothing but positive things to say. Keep up the good work!

September 3, 2026
Unprompted review
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Reply from Originals CBD

CM thank you so much - over a year of ordering and kind words like this mean everything, especially right now. Really glad it's making such a positive difference to your day to day. We'll keep doing what we do! 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Great service and great products

Great service and great products. It's a shame they are still being treated like criminals, I will continue to order from them

May 16, 2026
Unprompted review
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Reply from Originals CBD

Ben - thank you so much, this really means a lot. The community support has been incredible and keeps us going. We'll be back bigger than ever! 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Excellent company offering products…

Excellent company offering products that are incredibly helpful and soothing for those let down by prescription medication. A natural way to relax, soothe aches and pains, and get a restful night's sleep. Their harassment by the police is beyond disgraceful when there is so much actual crime to investigate.

September 3, 2026
Unprompted review
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Reply from Originals CBD

Dirk - thank you so much, this has genuinely made us smile during what has been a very difficult time. Really glad the products are helping and we really appreciate you going out of your way to leave this. The support from our community means everything right now 🙏

The Originals CBD Team

Rated 5 out of 5 stars

First class customer service

First class customer service, great shopping experience and top quality products. I rely on the herbal teas to help me to have a decent sleep. The prices are competitive and always affordable. Will continue to give this shop my service as long as possible. Highly recommended.

September 3, 2026
Unprompted review
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Reply from Originals CBD

Julie thank you so much for this - really glad the teas are helping you sleep and that the whole experience has been a good one. We really appreciate you taking the time to leave this review, it means more than you know right now 🌿

The Originals CBD Team

Rated 5 out of 5 stars

One of the best!

One of the best vendors for all things CBD… Great products, great prices, and great service. All above-board and legitimate!

August 3, 2026
Unprompted review
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Reply from Originals CBD

All above-board and legitimate - music to our ears right now! Thank you DT, really appreciate you taking the time to leave this 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Absolutely fantastic cbd

Absolutely fantastic cbd , iv had nothing but best from these guys, for context im medical cannabis user for several diagnosis quite life debilitating and having access to proper cbd helps with my conditions as unfortunately cbd flower is not widely accessible on through medical cannabis pharmacy and particularly when their is price is on pricey side compared to originals allows me to have this along side my normal prescribed cannabis , and also multi types and strains of cbd giving better access

So all in all fantastic quality ranges and customer service

August 3, 2026
Unprompted review
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Reply from Originals CBD

Shane thank you so much for this and for taking the time to write such a detailed and heartfelt review. It really does mean everything to us knowing that what we do is genuinely helping people. Really appreciate you going out of your way to leave this, especially right now. 🙏

The Originals CBD Team

Rated 5 out of 5 stars

Really nice medicinal cannabis 👍…

Really nice medicinal cannabis 👍 weather I use it to make tea, put it in a dry herb vapouriser or smoke it. I like there cannabis flower buds 🙂

August 25, 2026
Unprompted review
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Reply from Originals CBD

Thank you so much for taking the time to leave a review - really appreciate it! Really glad the flower is working well for you however you choose to enjoy it

The Originals CBD Team

Rated 5 out of 5 stars

10/10

The best therapeutic herbs and flowers. Thanks for a great experience, always 10/10 products and service.

August 18, 2026
Unprompted review
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Reply from Originals CBD

10/10 from John - we'll take that every time! Thank you so much for the kind words and for taking the time to leave a review, it really does mean a lot to us right now 🌿

The Originals CBD Team

Rated 5 out of 5 stars

One of the best examples that if you…

One of the best examples that if you love what you are doing, you are one of the best, if not the best. Well done guys.

August 17, 2026
Unprompted review
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Reply from Originals CBD

What a lovely thing to say - thank you so much Panagiotis! Passion for what we do is at the heart of everything and it means the world that it comes through. Really appreciate you taking the time to leave a review 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Great Shopping Experience

easy to use catalogue with helpful product details, promote delivery and service, top quality products thank you for a great experience I am a fan :)

August 11, 2026
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Reply from Originals CBD

Thank you so much - really glad you had a great experience! We work hard on making the site easy to navigate and the product information as helpful as possible, so it's great to hear it's showing. Welcome to the family 🌿

The Originals CBD Team

Rated 2 out of 5 stars

I just received my order but there is…

I just received my order but there is an item missing. I tried to email regarding the missing item but was told “ Due to unforeseen circumstances, we've had to temporarily close up
shop.” but the website is still up and running.

This is my first time using Originals CBD and they already owe me money
but it’ll probably be the last. Not to be trusted.

August 27, 2026
Unprompted review
Originals CBD logo

Reply from Originals CBD

Hi Iain, we owe you a sincere apology - the timing of this couldn't have been worse and we completely understand your frustration, especially as a first time customer.

Unfortunately we were faced with unforeseen circumstances completely outside of our control which forced us to temporarily close. We have refunded the rolling tray and we're truly sorry for the lack of communication during that period - it's not the experience we wanted for you at all.

We hope that when we're back up and running with lots of stock, you'll give us another chance to show you what we're really about.

Kind regards,
The Originals CBD Team

Rated 5 out of 5 stars

Nice doing business with people who care...

Great product, service, delivery...
Varied selection with full and accurate descriptions. Always impressed. Received free gifts with every order. Nice to do business with people who care about what they do.

August 11, 2026
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Reply from Originals CBD

Jacob thank you so much - this genuinely means a lot, especially right now. Reviews like yours remind us exactly why we do what we do. Really appreciate your continued support and loyalty 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Amazing as always

Brilliant service, ordered and delivered next day. Would thoroughly recommend placing an order with Originals, you won’t be disappointed 🙂

August 7, 2026
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Reply from Originals CBD

Cheers Rod, really appreciate it! Next day delivery and no disappointments - always the aim 🌿 See you on the next one!

The Originals CBD Team

Rated 5 out of 5 stars

Dont normally write reviews but…

Dont normally write reviews but recently stopped using the devils lettuce after 15 years but still need something to chill me out without wiping me out, an i can honestly say after shopping around these guys have some of the best cbd flower you can buy at a really good price point, especially the “lavender cupcake” strain which is possibly the best cbd flower ive come across on my cbd journey, ive got to say the structure of the flower is spot on youre pack isnt filled with twigs n sticks haha aslo unlike most other sites these guys offer rapid delivery which didnt dissapoint would 100% recommend this company if you want legit cbd flower

August 19, 2026
Unprompted review
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Reply from Originals CBD

Cheers Jack, really appreciate you taking the time to write this - especially as you don't normally do reviews! Really glad the Lavender Cupcakes has been a hit, it's a special one. Welcome to the CBD side and hope to see you back soon 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Buds taste great and good effect.

August 11, 2026
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Reply from Originals CBD

Appreciate you taking the time to leave us a review! Glad you're happy with our products and service!

The Originals CBD Team

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate and the product was sent and received in a couple of days. Very impressed with my purchase. I will be visiting them again soon for a stock up. Would and have recommended them to others.

August 11, 2026
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Reply from Originals CBD

Thank you so much, really appreciate the recommendation! Easy to navigate and quick delivery is always what we're going for. Look forward to seeing you back for that stock up! 🌿

The Originals CBD Team

Rated 5 out of 5 stars

A great company alll the deals are…

A great company alll the deals are fresh and ligit,great deals,great company u can trust, very happy

August 11, 2026
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Reply from Originals CBD

Cheers Wayne, really appreciate the kind words! Fresh, legit and trustworthy is exactly what we're about!

The Originals CBD Team

Rated 5 out of 5 stars

Top quality service and products

Top quality service and products. Everything has been great. Thank you team

August 11, 2026
Originals CBD logo

Reply from Originals CBD

Cheers Connor, really appreciate it! Always a pleasure. See you on the next one 🌿

The Originals CBD Team

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