Had some concerns as we rang to update a week or so ago and didn't receive a plan. Rang and spoke to someone called MJ who we found difficult to understand as she had an accent and was speaking rapi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your staff are very helpful and friendly, the only real problem is their English, at times very hard to understand. The other problem is your departments don't communicate, I received a message on th... See more
Company replied
I rang to change my electricity plan as my previous one expired. After some unrequested suggestions re. gas and internet (Jo was probably just doing his job trying to upsale), it was a relatively quic... See more
Company replied
Spoke with Thomas on the phone today who went above and beyond to rectify my experience over the weekend of being left with no power for the whole weekend, Thomas made it his mission to get everythi... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Cylinders Supplier
- Green Energy Supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26K reviews
No history of asking for reviews
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Josh is helpful explain and got me to a…
Josh is helpful explain and got me to a new plan
June 18, 2026
Unprompted review
Reply from Origin Energy
That's fantastic, Hua Kui, so glad to hear Josh was able to help you find the right plan! Thanks - Lachy
It was reasonably easy and I didn’t…
It was reasonably easy and I didn’t have to do anything, Origan did everything from your end for me.very satisfying, Thank you,
June 17, 2026
Unprompted review
Reply from Origin Energy
That's so wonderful to hear, Barbara, thank you for sharing this! 😊 Making things as easy as possible for our customers is exactly what we aim for, so knowing we hit the mark for you is genuinely satisfying for our team too. Thanks - Lachy
I've been with origin for about 26…
I've been with origin for about 26 years in Tweed heads NSW, I just received an update for the changes as if 01/07/2026, kWh price slitly less as with govt rules, supply charge up from $1.80 day to $2.70 day rough guide only that's an increase of about $81 a quarter before you use any electricity. For low usage customers they still squeeze the dollars out. Same on them, better to pay a bit more for kWh (which have dropped) and pay less for just the service. Time for me to change and take the other 38 residents to a new provider
June 16, 2026
Unprompted review
Reply from Origin Energy
Hi Nickstarr, thanks for your feedback and for being with us for so many years. We understand your concerns about the increase to the daily supply charge, particularly for lower-usage households. We'll pass your feedback on to the team, and we're sorry to hear you're considering leaving. Thanks - David
renewal
The lady i spoke with was very helpful and had all the answers to the questions that i asked. Pleasant attitude and concise in her speech. Her name was given to me at the start of our conversation.
June 17, 2026
Unprompted review
Reply from Origin Energy
Thank you so much for your kind feedback Bonney! We're really glad to hear you had a helpful and positive experience. It’s great to know our energy specialist was able answer your questions clearly and make things easy for you. We truly appreciate you choosing Origin and sharing this with us!
Thanks -Lana
Very helpful
My experience with the person who helped me was very good.
June 17, 2026
Unprompted review
Reply from Origin Energy
Hi John, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Dianne has been very supportive and…
Dianne has been very supportive and curteous at all times during my endeavours to begin having Origin as my electricity supplier
June 16, 2026
Unprompted review
Reply from Origin Energy
Hi Geoff and Lee, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Dianne. Have a great day! Thanks - David
Prices down but Bills going up
Heard from the Govt that power prices were going down but now Origin deciding to increase daily supply charges in their Affinity plan by100% from 1 July 2026. In reality that means our bills will be much higher as a result. That's a rip-off origin.
June 17, 2026
Unprompted review
Reply from Origin Energy
We completely understand why this feels contradictory and frustrating, and you're not alone in feeling this way. Let us be as transparent as we can. The Australian Energy Regulator (AER) has decided to cut the default market offer (DMO) in several states. Previously retail cost allowances were spread between usage and supply charges, but this year they are all accounted for in the supply charge, so daily charges would increase. For a majority of people these changes would reduce the bill, please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger, we can see how this would affect you. Thanks - Lachy
Damien was quick respectful to a deaf…
Damien was quick respectful to a deaf old Coger from the stone age
June 16, 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this! 🥰We'll make sure Damien knows how much his patience and care meant to you. Thanks - Lachy
The lady who helped me was very…
The lady who helped me was very efficient and gave me a better plan. She was upfront and honest. 16/06/2026. a/c no A-EEA890D2
June 16, 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Robyn 🥰 We're so pleased to hear that our team member was able to help you find a better plan and that you felt you had an honest conversation. That's exactly the experience we want every Origin customer to have. Thanks - Lachy
Staff member confirmed all details…
Staff member confirmed all details correctly and was very pleasant
June 16, 2026
Unprompted review
Reply from Origin Energy
Thanks so much for your kind feedback Marina! We’re really glad to hear everything was explained clearly and that the team member made the experience a pleasant one. If there’s ever anything else we can help with, we’re always here! Thanks -Lana
The person I spoke to was very good and…
The person I spoke to was very good and very helpful
June 15, 2026
Unprompted review
Reply from Origin Energy
Thanks for taking the time to leave your review, Lucy😀it means the world that you were given helpful & effective support from us. Thanks - Lachy
Australian call centre at Origin Energy
The fact that I can telephone and speak to a call centre in Australia is great!! My customer service officer was approachable and helpful as well.
June 15, 2026
Unprompted review
Reply from Origin Energy
Hey Dinah, it's great that you had such a helpful experience with our adviser. Hopefully next time we'll be able to earn 5 ⭐'s Thanks - Lachy
No power for 3 days
Our electricity was confirmed to be connected on 29/05. And it was not. After calling origin during business hours your consultant confirmed they would raise another request to have our power connected. Again it was not. We had fridges full of food valued at $500 as we were moving into our first home. We had no power for three days. This has forever dimmed our first home experience and our experience with origin.
May 29, 2026
Unprompted review
Reply from Origin Energy
Hi Hayley, we’re really sorry to hear about your experience. Having your power not connected as confirmed, and then not resolved after follow‑up, is certainly not the experience we want for our customers. We'd really like the opportunity to look into this and help make things right. Could you please send your account details to supportsocial@originenergy.com.au, or send us a private message via Facebook Messenger, so we can investigate what happened and work towards a resolution for you! We appreciate you raising this and giving us, and we hope you give us a chance to make it right & get this sorted. Thanks -Lana
You have more plans than Telstra…
You have more plans than Telstra mobiles!! I am an old codger who doesn't want to look at plans he doesn't understand. You keep records; why can't you look at mine and say this is the go! Making things complicated for a few bucks is no good for me.
June 13, 2026
Unprompted review
Reply from Origin Energy
Thanks for the honest feedback Cheryl. We can appreciate that comparing multiple plans can feel overwhelming, especially when you're just looking for a straightforward recommendation. We do aim to help customers find a plan that suits their circumstances, and we'll pass your comments on to the team as we know simplicity matters. Thanks again for sharing your perspective - David
Professional and helpful
Finally spoke to someone who understands your language and is happy to help you. Most professional
June 13, 2026
Unprompted review
Reply from Origin Energy
Hi Diane, thanks for leaving us a feedback! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Reply from Origin Energy
Hi Norm, thanks for your amazing feedback! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Goodanners
June 12, 2026
Unprompted review
Reply from Origin Energy
Hey Jenny, thanks so much for taking the time to leave us a review, I'm sure we had great manners 😀 Thanks - Lachy
The Consultant is very knowledgeable…
The Consultant is very knowledgeable with Origin products, helpful and patient when responses are required.
June 12, 2026
Unprompted review
Reply from Origin Energy
Hi Barry, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Great friendly service
I found my operator very nice and extremely helpful
June 12, 2026
Unprompted review
Reply from Origin Energy
Thanks so much for leaving your review, Diane 😀 It's great knowing that our team member was pleasant and effective. Thanks - Lachy
The operator was lovely- helped me with…
The operator was lovely- helped me with my concession query and then made my plan more efficient for me and sorted my overdue payment. Issue. Very helpful and friendly give him a raise
June 12, 2026
Unprompted review
Reply from Origin Energy
Thanks so much for your kind words Nicola. We're thrilled to hear our team member was able to help with your concession query, find a more suitable plan, and assist with your payment concerns. We'll be sure to pass on your feedback! Thanks - David
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