Origin Energy Reviews 

Very helpful
Received much better power deal

Ella from origin was fantastic polite and very helpful.

Quick service, and an efficient operator.

Sammy did a great job with the reimbursement of my credit I managed to accumulate. She always kept me informed of where things were at and let me know if further information was needed. Great job Sammy

For nearly 8 months since i moved into new home tgere have been ongoing issues with hot water. Yet again i have no hot water despite living alone and never using dishwasher, use cold water doing laundry and have one shower/bath a day. I keep calling them they fix it tgen it happens again and again and again. Ive wasted hundreds of dollars on plumbers and electricians who hve repeatedly confirmed there is nothing wrong with the system etc. I live in a very cold area its currently 5 degrees and yet again i gave no hot water!!!! I called origin yesterday yet its still not fixed. This is severely effecting my well being. Hot water is a basi right. This is the first time in my entire 60 years i have ever experienced this problem. Origin energy is useless!!

Ease of change over
Much better than previous supplier

Origin has been amazingly helpful in such a stressful and financial struggle at this time in need.

Poor customer services with internet services
V rude people
Firstly They want to charge full 1 month amount plus $160 just to cancel my plan for using it for 2 hours . Later they agreed to refund my 1 month payment but still has to pay $160 . I requested that the modem you supplied doesn’t have any seal so I can pack and return but they just want money , not the modem .
Not happy but I am trapped …
Absolute rippers

Paul the consultant was very polite efficient and carried out my request without any problems.Very grateful thankyou.May I just suggest the music while on hold could be turned down

Friendly, courteous staff. Answered all my questions and got the best deal available at the time. Transfer process went through seamlessly

The staff member was very good in explaining everything in his ability to help .

Rubbish! Had nothing but problems in a mesh network. I moved into a property and there was a past bill in the letter box so i called up and explained i had only just moved into the property and its not mine it must be from the previous tenants.. orgin then took my details to create a new account to bill from my move in date and to disregard thsj bill though opened any account without me agreeing verbally or in email etc for the overdue bill. The bill then came with my name on it and an over due amount with collections attached..

After back and forth phone calls and email chains it was reversed and I let excualtion go due to opening a second account in my name with no concent

Fast forward 2 years of paying electricity and hot water on time every time and staying in credit!! my hot water was always around the same amount monthly.. just before I vacated the property our hot water meter was changed to a smart meter and I was hit with a bill approx 5 -6 x times the normal amount.. the bill stated i used 14thousand L of hot water in a month.

I explained to them this isn't the case myself and parter work 6 days a week 10 hrs and wash on cold. I closed the accounts and moved house..

after getting sent emails of late bills and collections again with calling up as much as I can weekly to try resolve

I got told by one staff member. That is correct something Is wrong here. We will investigate.. after a week another call and was told no the meter is accurate you need to pay this bill asap

This went on for 8 weeks. Eventually a person from Oz metering attend and came to the property and confirmed it was incorrect and not reading correctly..

There was no apology or anything just a reduction in the bill for the over charge (hundreds of $) and my in credit charges gone.

Steven has been incredible to deal with! He took the time to truly understand my situation and went above and beyond to deliver the best possible result. I really appreciate all his effort.

I had to call to try to prevent my gas from being disconnected, a call I was really dreading because of the same mental health struggles that got me well over a thousand dollars behind on my account. The customer service guy, Marcus, was absolutely excellent: respectful, informative, helpful and very patient, and now I'm all sorted out for the next 24 months with a payment plan on a cheaper deal than I had before. I know energy/utility companies have to provide assistance in these matters because I've had to avail myself of it more times than I'd like to admit, but this was the best experience I've ever had sorting out what was a great big embarrasing mess and now feels like a very manageable plan. I guess what was exceptional was being treated with dignity and compassion, like a human being and not just a problem.

All questions answered knowledgeably and in simple language. A laugh and I assume a smile also went a long way in getting through the required but detailed reading of terms and conditions. In all the years we have purchased from Origin, I have always been pleased with the service and friendliness of your staff.

I had changed to energy Australia as our pricing was too dear Only because they rang me and explained the pricing. Origin energy rang back with a better deal again I wonder if i had not done some careful checking. However Origin sales staff were extremely helpful at this instance so we stayed with origin Time will tell when i check the next billing cycle.

I was shocked to see the price of my 13.5 kg LPG bottle increase from $66 to $87 in less than a year. That's almost a 32% increase, and nearly $90 for a single 13.5 kg bottle feels excessive.

I understand prices can go up, but this level of increase without any obvious added value is really disappointing. It has prompted me to start looking at other LPG suppliers because I no longer feel like I'm getting a fair deal as a loyal customer.

I hope Origin reviews its pricing, as I'm sure many long-term customers will be questioning whether it's worth staying.

I received what looks like an AI slop brush off from a serious enquiry. None of my specific questions/issues were addressed or referred to, I merely received a generic AI response that meant nothing. Extremely bad customer service.

A fantastic lady called Lovely has helped me so much to go on a better plan.
Explained everything and Lovely is the best thats ever sorted things out.
10/10 Lovely and origin.