I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more
I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more
I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more
Company details
Written by the company
ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.
Contact info
Fifth Floor, 99 Hudson Street, 10013, New York, United States
- 1(888) 509-1934
- hello@orilondon.com
- orilondon.com
4.7
Excellent
2K reviews
Asks customers to review
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Great bag
Great bag - as lovely as in the photos. Appreciate the very fast shipping, too.
August 11, 2026
Extremely happy with my purchase
Extremely happy with my purchase. I love the color and the bag is well made. I'm excited to take along with me on my trip Iceland.
August 3, 2026
Products are amazing
Products are amazing. I do wish the shipping was a little faster.
August 3, 2026
Well-designed products with strong customer support
I discovered the brand on Instagram (no influencer, only aesthetic-based algorithm) because I loved the visuals - bold colors and prints, vibrant urban lifestyle, and a warm spirit. It made me feel this brand speaks to me. When I received the goods (fast delivery), they are just as pictured, well-made and thoughtfully designed. The many pockets on backpacks, crossbody bags and duffel bags get a thumbs up for me, as I like to keep things organized. I did have to return one thing due to size, but the customer service was so good - both human response and return portal navigation - I ended up exchanging it for something else instead of just a return.
August 8, 2026
Great backpack using recycled material
August 3, 2026
Awesome Backpack
Quick shipping! Bag arrived as shown online and versatile as expected but the quality of the fabric was even better than I expected!!!!
VERY happy with my purchase :))
August 3, 2026
We love ORI products
We love ORI products! Excellent craftsmanship, wonderful material, and prompt delivery. A++++++
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hasn’t been delivered yet…..
It’s been two weeks and I’m still waiting for the bag I ordered. According to the tracking number I was given, it has not been picked up by the delivery service. Upon reaching out to customer service I was told it had been picked up by the carrier so I couldn’t cancel my order (even though the tracking number I have says otherwise). I have to wait another week before I can request a refund. Overall not a great first experience with this company.
August 9, 2026
Reply from ORI London
Hello,
We’re truly sorry to hear about the significant delay in receiving your order and for the frustration caused by the conflicting tracking information.
It appears that the shipment missed a scan when it was handed over to the carrier, which is why the tracking did not show the expected updates. Unfortunately, we’ve now checked our system and can see that the order is showing as undeliverable. We’re unable to confirm the reason, as there’s no further explanation provided in the tracking information.
We’ve now processed your refund, and you’ll receive an email confirmation once this has been processed.
We sincerely apologise again for the inconvenience and for the disappointing experience. If you need any further assistance, please contact us at hello@orilondon.com, and we’ll be happy to help.
Best,
ORI CS Team
Fast delivery
Fast delivery, great product. Colors and quality even better than expected.
August 9, 2026
The quality of the backpack is great
The quality of the backpack is great. Fast shipping. Huge fan.
August 9, 2026
I love my Wilesden sling bag (large)
I love my Wilesden sling bag (large). It is perfect as a travel purse that will hold all of your travel essentials for the day or during long-haul flights. Not too big and not too small. Goldilocks would approve!
July 30, 2026
Great for knitters and crocheters, no velcro
Great for knitters and crocheters, no velcro. Enough space for project bags.
August 9, 2026
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