Oriveda Reviews 3

I placed an order with Oriveda (Order #2026-17158-EU), but it never arrived. Although the DHL track & trace indicates 'delivered', I have received nothing, and no signature was required or provided for receipt.
Instead of resolving this professionally, customer service is attempting to shift the responsibility onto the consumer. Oriveda claims their Hong Kong base exempts them, but since they actively target the Dutch and European markets (Dutch website, iDEAL payments via Stripe), they are strictly bound by EU and Dutch consumer protection laws.
Oriveda refuses any responsibility by pointing to their own FAQ, which states they are not liable once a package is marked as 'delivered'. This is legally incorrect: a company's own terms or FAQs never override the law. According to Dutch and EU Consumer Law (Art. 7:11 BW / Directive 2011/83/EU), the risk of loss or damage remains with the seller until the goods are in the physical possession of the consumer. A status in a digital tracking system does not constitute legal proof of delivery.
Oriveda is refusing a replacement or a refund of nearly €160, which is legally unacceptable. I have sent an official notice of default and will report this to the ACM (Dutch Consumer Authority) and the European Consumer Centre (ECC) if no solution is provided. A very disappointing experience with a company that claims to be professional.

warning to other purchasers-yes great products ,one of the best quality imo,however be advised that if you order it its going to take three(3) weeks until you get it as its shipped from hong kong.

Ordered for more than 70 euro's a mushroom supplement from this company.

The first surprise. The products where shipped from China. I had to wait 2 to 3 weeks for my products.

Apparently they are located in Hong Kong. What does this mean for the quality inspection of the products? How trustworthy is this?

After waiting for 3 weeks, the products where according to the tracking link delivered to my home. Even though I was not even home (I was on a Holiday).

So, basically the product is gone (maybe the delivery guy took it himself?). Oriveda is not taking any responsibility. Even though I have proof that I was not at home during "delivery".

A company is responsible for delivering the products at the customers home. This did not happen.

Very poor customer service...