orivet.com Reviews 

No customer service. Website doesn't work and no support when you reach out to them to try and get logged in. NO ACCESS TO YOUR PAW PRINT ACCOUNT despite "opt-in"

Editing after they replied - too little too late, you have to carry the consequences for the worst customer service ever - I wish my review will change something so other customers won't have to go through this.

I had an awful experience with Orivet. After placing an order, I received no product and no response to multiple attempts at contacting their support. Weeks went by with complete silence.

Eventually, I had to escalate the issue and dispute the charge through my credit card company just to get my money back. This is by far one of the worst customer service experiences I’ve ever had.

Save yourself the frustration – stay far away from Orivet.

Zero if I could score a Zero!
Does this company actually exist?
Closed
Doesn’t return phone calls
Doesn’t respond to emails

Worst experience ever and I want answers on my tests!

They "received" 5 samples for 5 puppies for only testing on 1 genetic marker each. After 3 weeks, they gave me results on 3 of the 5. 1 week later, I got results for a 4th puppy. I've been waiting 2 additional weeks for results on the 5th and final puppy. Last week it showed 0 days remaining on test analysis, but still no report. The customer service people are not very helpful. Next time I'll spend the extra $100 and go to their competitors. I only used them because the sire's owner has used them previously and the single marker test was $50 compared to $129-$149 for the full panel from competitiors

I am a customer of a breeder who used this company and I can honestly say if there was a 0 star option I would put that. This company has taken all the joy and excitement out of the process of purchasing my puppy. I have been waiting for my breeder to receive the information on the puppies paternity all month and they still keep pushing back the deadline and avoiding responsibility when confronted. I have called and emailed with barely any response in return. They have given false promises and expectations that they have been unable to uphold. There is honesty nothing good to say about Orivet. I am a very patient person but I am tired of being strung along when all I want to my puppy to come home which can’t happen until they give my breeder his paternity. I was supposed to have the information and my puppy over two weeks ago. This is absurd, they make their customers feel ignored, powerless and unimportant. There actions not only have affected me, but they affect my breeder who is just tying to do the best she can for her business. If you are thinking of trusting this company with your pets DNA or the DNA their offspring, DONT! Unless of course you enjoy waiting x4 longer than you expect.

Horrible customer service. Slowest testing process ever. It took 6 weeks for results. Not cost effective. The result reports are not user friendly. I really hate that Paw prints genetics (neogen) merged with them. I loved them because the customer service was excellent and you could easily be connected with a geneticist to discuss things. I will definitely be using a different company.

STAY AWAY. wasted $240 on a full DNA kit for my dog. DNA sample sent off 1.5 month ago, chased up their CS either no results. I was lied to by their CS to say that my dogs DNA result would be ready and here I am still waiting and unable to contact their online CS as they chose to not answer my queries anymore. Terrible company. Stay away.

Lost swabs, poor customer service. Live chat is not live, no one ever there, replacement swaqbs not received, no one repsonds to queries. DO NO USE.

Orivet are not reliable results, I have had several problems with their testing results.
I have queried it but customer service is non existent.

I sent tests to animal genetics in the USA, the whole procedure including results took less than 10 days and this was over the Christmas period, they came back with completely different results than Orivet.

The results took months to come back due to "delays at U.S. customs", which is frustrating because we chose them as they had a headquarters in Australia. The results were very very questionable. Our dog is a Border Collie X and the results came back as a half Maremma, which, knowing her traits and her size, doesn't make much sense. There was no Border Collie, Kelpie or Aus Shepherd in any of the results to explain her stalking nature, white "tie" and her size. The test asked us to provide some traits of her personality before we sent it off, which should have been the first red flag. Waste of money. We're left with even more questions.

We always speak with Nora, we continually use Orivet's services, Orivet has always provided us with "top of the line" service and results!

It must be a scam! The kit had invalid barcodes, online chat suggested to send samples anyway and they’ll activate it. Sent my samples immediate but still waiting to receive any acknowledgment or information on the progress of the test. All gone into ether it seems! Tried calling St. Kilda “branch”, but recorded message announce they are busy ‘dealing with valued customers’ and referred me to online. No joy there either. Looks like I’ve blown my money!! No one takes responsibility not even the seller of the product - Vet shop Australia. I think I’ll make my own “educated” guess on the breed of my dog. It’s cheaper and by the sounds of it from other’s experience, more accurate. DO NOT BUY or trust ORIVET!

Can't recommend them at all.

Soooooooooo slow and you need to push for results, and results figure as pending for what seems to be ages..... Push again and you get a bit more results, push once more you get a bit more - but still 5 is pending.

1 * for being price competitive and 1* for refunding, as Orivet also figured out that this was not fair at all.

I did a full breed profile for my cat Cassy. I received the results for various diseases and traits. Enjoyed the experience and I feel like I know Cassy a little better now. :)

As nearly all the reviews have stated. This company is just really slow and then if or when you do get results they may only be partial with some tests showing inconclusive or still pending never to be completed.
A very disappointing result and transaction.

Appalling customer service. Swabs arrived quickly but that was the only good bit. Difficulty activating the barcodes, had an on-line chat, followed their instructions and posted swabs off. Apparently never to be seen again. Multiple on-line chats and emails getting conflicting information and no useful response including no email updates even though those were promised. No replacement swabs even though those were promised at least twice. Started this on 5th July 2023 when the original order was placed. Now actioned a refund request via Paypal, so disappointing, all I wanted was the DNA results.

Very bad experience. I used Embark and Wisdompanel in the past without issues (and it also involved customs + shipping sample to US / UK). This time I said I will try orivet since they have EU warehouse so I avoid VAT and customs related expenses and delays. It turns out this was a bad idea. The processing time is extremely slow and once they finally got to it they just said breed ID test failed without any explanation and without providing a refund or resending the swab so they would redo the test. I'm sure it's a problem on their side. I took 3 swabs exactly as per instructions. In the past, both wisdompanel and embark required only a single swab and there were no issues whatsoever.

Never get any reply on my emails. I’ve send the swap nearly 4 weeks ago and I’ve sent to emails to ask for a confirmation of the swabs arriving correctly. I don’t think I ever get any results back and I totally waisted almost 100 euros

Looks like a scam, sent off swabs nearly 2 months ago,no email no contact and no results,keeps saying pending…🤬🤬🤬

My dog is 50% Ridgeback, was trying to identify the other half as she is a rescue. 8 different breeds came back, none of them Ridgeback. Impossible. They must have picked breeds for the report out of a hat. Asked for them to test another sample....tumbleweeds :(