Orkin Reviews 

The first appointment we had for wasp nest in the attic we had waited over 2 hours and they finally said the technician was sick. The 2nd appointment Aug 31, 2026 we had waited 2 hours with a promise of a phone call back.. never happened… 3rd hour called them again.. they said will figure it out and call us back.. after waiting 4 hours and no show, calling them back said they need to reschedule again… Told them to forget it! Poor service especially customer service.. Gave them 2 stars, they answered the phone when we called.

I used Orkin when I lived in Lawrenceville, GA, from 2014 to 2021, and had the best pest applicator, Domingo. So, accordingly, I thought Orkin was the best Pest Company. Then I moved to Mauldin, SC, and used a local Pest company. When I moved back to Georgia, I contacted the Orkin office to see if I could reestablish services with Domingo, but learned he was no longer with the company; I was assigned another applicator, Jon Starr. That was in March of this year. Jon came out initially, and he fumbled through the process. He admitted he was new with the company. However, after this initial meeting, I didn't see Jon again. I was charged monthly for the quarterly treatments, and it was assumed Jon had come out, but that wasn't clear. Domingo would have given me notice of each and every visit and asked each time whether I wanted the inside treated too. I never personally heard from Jon after the initial treatment. Now, fast forward, I was being plagued by indoor pests, spiders, and centipedes, and I could not get Jon out to treat. When I tried to reach him by text and phone, he said his schedule was too full and put me off another day, another week. Well, I grew tired of the lack of service, so I called and canceled my service, which wasn't easy, and although my payment covered the month I canceled, August 2026, my request for the desperate indoor treatment was canceled too. I know now Orkin was never a great company, but Domingo was a great representative.

Orkin contracted with me to do moisture barrier under 2 houses. The drain was laid in a hole sideways. I contacted orkin to fix it almost a month ago and I'm still waiting. The bill is 5 figures. Totally shoddy job and no follow up when there is a problem. I'll never use orkin again.

It really seems like they buy their review reviews on Google. Either that or are they always delete the -ones because they have a 4.8 rating on Google and they definitely do not have a 4.8 service. I’ve been with Orkin for 5 years? When there are no issues Service is fine. The minute and issue arises. They are completely useless. I’ve been battling a rat issue for 2 1/2 months. I have sent emails. I have called. I get no response responses funny cause as soon as you put a bad review on Google they respond to your review within an hour but you can’t get a phone call and you can’t get service and they can’t treat the problem….. they raise your rates 20% every year because according to them that’s what it’s fair and they provided less than mediocre service you’re better off going to a local company instead of using a brand name that offers nothing

While driving down Remount Rd in Charlotte NC an Orkin truck pulled out in front of me. Truck # 25768. While Orkin has signage on the back of the truck telling me their vehicle is GPS and monitors posted speed limits- I put forward that perhaps Orkin drivers should also be more careful about turning right when there is obvious oncoming traffic and no way for the Orkin driver to be up to oncoming traffic speed after driver turns. What a jerk. Asleep in drivers ed and science class I guess. Or just a jerk. This discourteous and potentially accident causing move tells me never use Orkin. I don't deal with, much less give money to jerks.

Service was terrible from the technician to the manager Amanda. When I complained about the technician not doing the inside of my home, not once, but two times in a row, they acted like they couldn’t care less. They offered to schedule someone to come back at a later date. When I explained that would tie my time up unnecessarily, Amanda told me about how valuable the tech’s time was. I asked for some sort of compensation and she said there was nothing she could do. What a joke! Beware.

Orkin came out to my house and put insulation in my crawl space then I find out theres black mold under my house which in self is not good news now not only do I have to someone come help me with this i have another expense that I can't afford I'm not happy with orkin and will be canceling any future work that your supposed to be doing at my home Pam creek

Orkin representatives will misrepresent the legal effect of your service contract. Make sure you read it carefully. It binds you for one year (the rep told me I could cancel at any time, which wasn't true), and they told me the service contract isn't a true contract, even though the contract itself says it's legally binding. By singing the contract, not only do you commit yourself to a year of service, that you can't cancel, but you also give up your right to sue in court if Orkin does something wrong. Avoid this company. They will misrepresent the facts to try to get you to sign a legally binding contract!

I WOULD LEAVE 0 STARS IF I COULD FOR THE WALDORF BRANCH. I HAVE LEFT 13 MESSAGES SINCE 7/31 AND IT IS NOW 8/3 AND I HAVE YET TO GET A CALL BACK OF ANY KIND. I WAS GIVEN 4 MANAGERS NAMES, NO ONE CALLS OR E-MAILS OR RESPONDS. I WAS LIED TO THAT THE STORE WAS CLOSED SATURDAY WHEN THE WEBSITE AND THE FACT THAT I CALLED THERE AND THEY ANSWERED, PROVED THAT WAS INDEED A LIE. I CALLED 2 HOURS AFTER MY SERVICE TO REVERSE A $110 CHARGE BC I WAS NOT ENROLLED IN AUTOPAY AND THE TECH MADE A MISTAKE, THEY LITERALLY TOLD ME IT WAS A MISTAKE OVER THE CUSTOMER SERVICE LINE. CUSTOMER SERVICE ALSO SENT NUMEROUS MESSAGES FOR ME IN ADDITION TO THE 13 I SENT ON MY OWN BUT STATED ONLY A MANAGER COULD HELP ME AND NONE OF THE 4 WERE AVAILABLE AND I HAVE THEIR NAMES (A & C). THEY TOOK MY $110 EVEN THOUGH I DID NOT AUTHORIZE NOR DID I APPROVE IT. I HAVE NEVER BEEN ENROLLED IN AUTO PAY AND HAVE ALL THE PROOF SHOWING THAT BUT I AM STILL BEING IGNORED AND LIED TO. I HAD TO CALL MY BANK TO DISPUTE THE CHARGE BC NO ONE WILL HELP ME. ABSOLUTELY RIDICULOUS. TOOK YOU 30 SECONDS TO TAKE MY MONEY ILLEGALLY BUT IT HAS BEEN 3 DAYS AND 13+ MESSAGES LATER AND STILL NOT 1 RESPONSE TO ANY OF THEM. DO NOT RECOMMEND. IT'S SAD BC THE TECHS ARE VERY GOOD AND NICE, THIS WAS A MISTAKE AND COULD AND SHOULD BE FIXED QUICKLY AND EASILY, BUT THEY HAVE DECIDED TO IGNORE AND DEFLECT AND HOPE YOU GIVE UP ON THE REFUND. DO NOT SAVE A CARD FOR EASY PAYMENTS WHEN THE BILL COMES BC THEY WILL CHARGE YOU ANYWAY AND NEVER HEAR FROM THEM AGAIN. THIS HAPPENED LAST YEAR TO MY ROOMMATE ALSO AND WE HAD TO CANCEL SERVICE AND NOW I HAVE TO DO THAT AGAIN AND GO WITH ANOTHER COMPANY BC YOU CANNOT TAKE MONEY WITHOUT PROPER AUTHORIZATION, WHICH THEY DID NOT HAVE. IT CLEARLY SAYS IN MY ACCT THAT I AM NOT ENROLLED IN AUTO PAY. RIDICULOUS. GO SOMEWHERE ELSE. OH AND I DO NOT HAVE A BALANCE AND I ALWAYS PAY ON TIME SO THERE WAS LITERALLY NO JUSTIFICATION.

Please, please, please do not choose Orkin. It is incredibly disappointing that this location gets to benefit from the trusted Orkin name simply because the company has been around for so long. That reputation is exactly why I chose them. I assumed that such a well-established company would provide reliable, professional service. I was completely wrong. This has been, by far, the worst service experience I have ever had.

I had concerns from the very first appointment. The technician did not seem professional, did not appear to understand why he was there, and could not explain anything about the account or billing process. I asked basic questions: Was there something I needed to sign? How would they receive my card information? Was there an online account I needed to create? I could not get clear answers. Against my better judgment, I continued with the service, and the experience only became worse over the next few months.

Communication within this company is almost nonexistent. No one at the local office ever seems to be available by phone. The only people I have been able to reach are customer service representatives who are not local and cannot fully address what is happening at this branch. I was also never clearly told that I would receive two separate charges, one for $50 and another for $75.

When I discovered mice in my home, that was the final straw. I specifically explained that I only wanted humane solutions used. I have previously experienced the horror of finding mice trapped alive on glue boards, so I made it extremely clear that glue traps were not to be placed anywhere in my home. While I was in a work meeting, my husband let the technician inside. Sure enough, glue boards were placed in the house. I had to leave my meeting, run out, and make them remove the traps I had expressly told them not to use.

I was then told that someone would come to inspect my home. I explained that I work remotely and have dogs, so I needed the inspector to call me first and schedule an appropriate time. I was promised that he would. Two days later, Fernando arrived at my house without any warning. He never called and never scheduled the visit. Although he was polite, the unannounced visit felt intrusive and overwhelming. He completed an inspection of my entire home and then left without explaining what he found, what he recommended, or what anything would cost. I received absolutely no breakdown of the inspection or proposed services.

The most unacceptable part of this entire experience, however, has been the unauthorized charge and service after I canceled. I canceled my service approximately one month ago and also turned off autopay through my account. Despite that, Orkin charged my card another $150 and sent someone to my home to perform a service while I was not there. The attached video shows that autopay had been turned off. A company should not be able to continue charging a customer or performing services after that customer has canceled.

This is not a minor customer-service mistake. It involves my money, my home, and a service I explicitly canceled. I have reported the situation to the appropriate consumer-protection agencies because it needs to be investigated and addressed. Whether this happened because of a serious system failure, complete internal disorganization, or something else, it is unacceptable. It also makes me wonder how many other former customers may have continued to be charged without realizing it.

Orkin may respond to this review and say that they would like the opportunity to fix the situation, but at this point, the damage has already been done. From the lack of professionalism and communication to ignoring my instructions, arriving at my home without notice, failing to explain an inspection, continuing service after cancellation, and charging my card after I disabled autopay, there is no reasonable way to restore my trust in this company.

Please save yourself the stress and choose another pest-control company. I genuinely wish I had.

AI customer service. Can not seem to reach any one. When you finally do and ask them why they use the A I system they hang up. Called a local family run company, spoke with a human and scheduled service in under 2 minutes of my time. Sad part of Orkin is I manage properties and have used them in the past. When time is money, you need to speak to a person NOT a robot

Worst costumer service I’ve ever experienced. Not worth it. I’m changing company for this service. I would put zero stars but that isn’t an option.

NEVER AGAIN! oh and by the way they don’t care!

Completely took advantage of me. Over 21k in debt. My fault for trusting them as I had just moved from out of state, no family or friends to help see if I actually needed what they were saying i needed done. Or how over priced what they did do. Never did a final inspection of work and still have issues. There's not even close to 21k worth of work. Now that I've had time to get to know people and they hear and see what they did.Boy do they lay on the sales pitch and pretending they care or understand and make you think they're helping you. Thank you from a single mom of 2 trying to do her best all on her own.

Orkin Culpeper Virginia branch are completely untrustworthy. Matt Ketchem and Peter Morison came to my home last week (after I had been using Orkin for 6 years) and lied to me about having mice in my attic. They tried to sell me a $42,985 package for remediation and disinfecting, replacing insulation, and other related services.

Thankfully, I asked two other pest services for estimates. Those other two companies came to the house and said there was absolutely NO signs of mice in the house, or any other rodent for that matter.

Matt Ketchem showed me pictures of my attic that did not show proof of mice in my house, but insisted there were. Fortunately, there are other trustworthy companies. And, I went up in the attic myself and confirmed that he had showed me pictures that didn't prove there were mice in the house.

Read your contracts carefully. In their contracts, there was NO mention of rodents of any kind. There was only mentions of cleaning, disinfecting, and replacing insulation. They are frauds and should be reported, which I will do this week.

I will be reporting them to the police and the Better Business Bureau.

Terrible driver with no care for human life license plate 21136 – NF. Just sped past me and my family on the way to the pool cut us off to go in front and get out an exit with no.

The exterminator they sent out was knowledgeable, respectful, and did not try and push up charges on me, gave me good advice for how to manage my flea problem 10/10 Ulandus was amazing to work with would totally recommend to everyone I know

June 30, 2026...Still waiting for answers. Called 2 weeks ago and they promised a call back. Unbelievable, very unprofessional and dishonest..... I am questioning their google reviews. After having watched Marketplace they explained how companies cheat to boost google reviews, it leaves me with real concerns about their reviews
May 2026 update-Surprised and very shocked by this company.
Never in a million years would have thought that Orkin Canada is such a DISHONET company. Called them last year because fees where double of what was quoted by phone but they told me with such you are covered for 2 full years, no need to worry. I asked them to confirm by email and they refused. They reassured me don't worry it is in system. Well, got a hell of a surprise this year when I called them Only the first visit was free. Call Orkin Canada and this is when the b/s begins. First they tell me they have nothing in their computer system.. how convenient. They try with other dishonest excuses, they tell me that carpenter ants carry only one season warranty. i call them out and tell them there are not carpenter ants they are pavements ants. Even the technician who came said if was pavements ant.
Called 2 weeks ago and no one had the decency to call back
Management is responsible for solving problems, but it seems like management itself is the problem. Very unprofessional and dishonest!

Orkin is nothing but a bunch of BS!! For those of you that work for orkin…shame on you!! You are a company that lies and takes advantage of people. The employees that I have dealt with should be ashamed of themselves!! DO NOT USE ORKIN!!!

We had our Orkin tech come out because there was a smell in our garage that we believed was caused by a dead rodent.

The initial technician inspected part of our crawl space and told us he didn’t find anything. He said their inspection specialist would need to come out. The next day, the inspection representative spent very little time in the crawl space but quickly concluded that the smell was coming from rodent droppings and recommended a crawl space cleaning and sanitizing service for $1,000.

A week later, the crew completed the service. They never came to explain what they found or review the work before leaving. I had to go ask whether they had found anything, and I was told they had found a dead rat but they did not show me the rat or even a photo of it.

The smell disappeared for a few days but returned even stronger just 4 days later. When we called Orkin back, the same inspection rep finally performed a more thorough inspection of the crawl space. Within minutes, he discovered a leaking cast iron drain pipe from our kitchen sink that had been dumping sewage into the crawl space. He also pointed out an inch of standing water throughout the crawl space and told us we needed to call a plumber.

My question: if there was standing sewage water throughout the crawl space, how did the crew that supposedly cleaned and sanitized it never mention it? How was that completely missed during a $1,000 service? We paid for a crawl space cleaning based on what Orkin diagnosed as a rodent odor, only to learn the actual source of the smell was a sewage leak that should have been identified from the beginning.

Unfortunately, customer service has been just as disappointing. I spoke with the branch manager, Ron, on Thursday. He told me he would investigate what happened and call me back on Monday because another manager was out of the office. Monday came and went with no call.

On Tuesday, I called back and was told Ron was at lunch and would return my call. He never did. On Wednesday, I called again and spoke with the CS representative, who tried unsuccessfully to reach Ron. She then informed me there were no notes in my account indicating that I had ever called the day prior. She escalated the issue, and I specifically asked that they call my phone number rather than the number on the account, which belongs to my husband.

Later that afternoon, my husband received a voicemail from another manager, Travis, stating that Ron was actually out of the office all week. When I returned Travis’s call, I was told he was unavailable because he was on service calls and that he would call me back. He never did. I called again the following morning and was once again told he was unavailable.

At this point, I’m more frustrated by the lack of accountability than anything else. I spent $1,000 on a service that failed to address the actual problem, and now I can’t get anyone to return my calls or provide a meaningful resolution. The lack of communication, documentation, and follow-through is completely unacceptable. Based on my experience, I would never recommend Orkin and can't wait to cancel our service.

My experience with this company is not good. They stopped the termites but started other things. The salesman is nice, Jeff, but his company is horrible very poor customer communications