Orkney Crofts Reviews 6

Review taken down. I've made my point.

Abusive, inaccurate and offensive. Avoid this facility at all costs.

We arrived at East Heddle on a Saturday evening for a 7 day stay. First impressions were not good as externally the gardens and outbuildings can best be described as shambollic. Inside the property we found cobwebs, dirty floors, evidence of mice in cupboards, a dirty towel in the bathroom and crushed and dirty bed linen. This is described as a 5* property! Totally unacceptable, particularly as we would have expected a deep clean to ensure the property was Covid-safe. We called the owner, Simon Treasure, who arrived and, after much heated discussion, agreed that the property was not clean and offered to get his cleaner back on Monday. We were not willing to stay in the property until then - and had no confidence that the property would ever be made clean and safe - and so declined his offer. Fortunately we were able to find good accommodation elsewhere. We are still trying to get our £675 back from Mr Treasure but he does not reply to correspondence and 2 weeks on we are not hopeful. I fear our only recourse will be via the courts. Avoid.

Simon treasure at Orkney Crofts has done everything possible to avoid refunding our deposit legally due back for the cancellation of our holiday in May . He is rude and unpleasant.ignores emails and deflects requests by phone . It is a sad indictment that out of everything that has been cancelled due to COVI19 this year he is the ONLY business that has behaved in this way. im sure he is not representative of Orkney but It does put us off visiting in the future .

I have never stayed at Orkney Crofts but I have had the unfortunate experience of trying to deal with the owner, Simon Treasure. He is discourteous, disrespectful and unscrupulous.I paid a deposit on 24 Feb for a week stay at the Bu in Heddle for end of May/start of June. Clearly lockdown prevents that from happening and our contract with Mr Treasure has been frustrated. The Competitions and Marketing Authority have declared that,in such circumstances,no matter what the contract may say customers have the right to a full refund. Despite repeated requests Mr Treasure not only fails to make a refund but refuses to even reply. The CMA have said that they will take action against such individuals and even more so when there is “double recovering” from the Government and customers. I will not be lining this man’s pockets any further in future and I would strongly advise others to be careful in their dealings with him.

Please note since this original posting I have now received a full return of my deposit from Mr Treasure and an account that his difficulties were mainly related to ill health.