Orthostride Reviews 111

I ordered these sandals. After weeks of waiting, I was informed they had been delivered. They had not been delivered.
This company seems to be a complete scam.AVOID.

My daughter bought some sandals from Orthostride.
They did not fit. She sent them back.
She’s been trying to get her money back since September.
She and I have been sending emails to a ROBERT GREEN.
There is an autoreply saying that he will get back to you.
HE DOESN’T.
I wish we’d looked at Trustpilot before buying the sandals.
They’ve got ONE five star review. The rest are ONE star.
Hmmm

SCAM, SCAM, SCAM ,SCAM. Avoid aviod avoid. They've got £40 of mine. Asked to return trainers ordered as 41 was NOT an 8. got the we'll be in touch soon email mentioned by others and never heard again. DO NOT TOUCH THIS SITE/ COMPANY WITH A BARGE POLE

I too had problems, shoes too small. I made the mistake of sending them back because there was a Return address on the packaging. Now I have no money, and no shoes to at least flog on eBay. As suggested by Julie (17 Nov 24) I wrote to the company at the address on the Companies House website but a month later I have heard nothing so have just emailed Companies House today. I am hoping that because Orthostride is UK-registered they might be able to help. Thank you anyway Julie for your post - appreciated it - it was a good starting-point.
I'm on a mission to get my refund!

SCAM COMPANY DO NOT ORDER. If I could give zero stars I would. If you paid via PayPal or credit card get your money back.

This is a scam - the shoes never arrived. Please look at the other reviews; I wish I had. Fortunately I had bought with Paypal who automatically refunded me as soon as I submitted a claim so they must have the measure of this company. If you have been scammed by them please seek a refund via your card issuer or payment method, don't let them get away with it.

Scam company. Took a month to arrive. Nothing special about the shoes. Just cheap trainers from china with the branding ‘new fashion sport’. No response from customer service. Gutted I got sucked in.

Wanted to return an item,automated replies continuously. This company should not be allowed to operate the way they do

The product was VERY sub standard quality and the company do not reply to attempts to start their returns process (which I assume doesnt exist) and NEVER reply to emails or complaints

Company is a scam they sent cheap certainly not orthopaedic trained or sandals as they say they are. Emailed a
Robert Green stating on the automatic reply … due to staff on holiday will get back to you soon, that was two months ago…most probably a fake name scamming people have reported the company to TRADING STANDARDS. They should not be allowed to sell or run a business.

I bought shoes that were delivered half a size too small from china with no return form inside the package. I contacted the company for returns several times but I receive the same holding email automated reply. Purchase was beginning of October, I emailed on the 16th to process the return which on the order terms were within a month so was well in time but no customer care reply or refund! Scam company!!

I bought shoes from them. They were reduced but still £44 . The delivery took almost 4 weeks, when they arrived they were the size of a child though I ordered size 9. I contacted them 3 times regarding refund etc. that was in October, now 4 weeks later, I still have not heard from them except automated emails claiming their customer support were very busy....I doubt they actually care.

Seems this company is trading from the same place as 'Trabyhands'. Which is another scam website that has recently closed down.

We bought the Shoes,because a Podiatrst reccomanded the Rocker heel,so we saw these on line and thought they looked ok,when we got them,she struggled to get them on she has Arthritus in her Hands & Feet.So they said they would have themback and refund us,it never happened,So we sent them back,and paid P&P.Still waiting fo refund and price of Shoes but no help whatsoever.

Please do not buy from this company they do not allow you to return items therefore not able to get a refund. Every time I email I get an automated response. Took over a month for delivery absolute shambles please do not waste your money

I bought a pair of shoes for my father. They arrived but were too small. Like everyone on here we couldn’t get a return address. I rang the CAB. They advised me to write to the address on the Companies House website for Orthostride Ltd and send it recoded.I told them I had sought advice and said I wanted an immediate resolution or I would take it further. This was Thursday last week and I already have the refund in my bank. EVERYONE PLEASE TRY THIS IT SHOULD WORK FOR YOU TOO. Good luck.

I want to return a pair of walking shoes as they do not fit and are uncomfortable. I have emailed multiple times and sent messages via the website but they have ignored me completely.

Shoes took a long time to arrive. When they did arrive they were miles too small. I straight away contacted them to try to return.
I got what i thought was a reassuring reply from “Robert Green" explaining that they were experiencing a backlog and staff holidays.
I waited another two weeks then recontacted them only to get the same reply. No way of sending them back. Not happy!!!

I paid for the shoes , 12 days later they arrived. Company took my money , ordered them from Temu and got them delivered to me . I paid £55.00 , from temu they sent me those shoes for £12.99 . Absolute joke this company.
Returning them was a hassle , Big Big Hassle . I had to pay return postage from my pocket .
Someone from Leicester is conning people . Avoid this company. This company is selling you stuff from Temu.

Ordered these from my mum
in law. Arrived in the wrong colour and wrong size. Sent multiple emails with one automated reply from Robert Green.
This is totally fraudulent and I will be taking it further.