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Reviews are all fake. We know this because there are no negative reviews and because it is impossible to leave a review (after typing a review, it just gives an error).
Products come from China, so you wait forever for your product to arrive.
Ordered package explained we were in temporary accommodation, no package tracking and did not receive package or refund. Would not recommend and will never use again.
Extremely poor quality: the product started falling apart after only a few uses. In Switzerland, there is a mandatory 2-year warranty, but Ortorex tries to avoid their obligations with misleading excuses.
This is not a serious company – they are selling cheap China-made products at outrageous prices, the same items can easily be found on Temu or AliExpress for a fraction of what Ortorex charges.
Their so-called customer service is useless, unhelpful and clearly trained to ignore complaints.
Feels like a scam operation designed to rip off customers rather than provide any real value.
Wrong item delivered. No reply after 2 emails with photographic proof. Chinese, poor quality. No accountability. DON’T BUY ANYTHING FROM THIS SITE!
I bought a medical pillow in the Christmas sale but in the end nothing was sent. All I got was a fake product tracking email.
It's a scam.
Not only they do not send the articles ordered, but also include malicious links in their confirmation emails, which can infect your computer or other devices.
Do not click on the links they provide!
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