Oscar James Reviews 91

We viewed a property through Oscar James Estate Agents - Market Harborough.

The agent who showed us round the property was a guy called Ed, we can not rate him highly enough.

In my view his approach was just right - he was very professional but friendly, had excellent communication skills from the outset.

He gave all the required information when we asked and kept in touch but was never pushy.

I would not hesitate to recommend Ed at Oscar James, he is a real credit to the industry.

Sadly not all Estate are the same for sure but we really felt that we were in good hands with this agent.

Amended**
Extremely Disappointing Experience – Serious Neglect and Poor Communication

We recently completed a three-year tenancy with Oscar James Kettering, and to say it was a relief to leave would be an understatement. Over the past two years of our tenancy, we reported multiple serious maintenance issues that were consistently ignored or inadequately addressed.

The most concerning problems involved significant water ingress from the roof, which caused dampness and mould throughout three bedrooms — including those used by our young children. Despite numerous emails and two property inspections during which these issues were raised, no meaningful repairs were ever carried out.

In addition, the front and back doors had no proper lining and allowed cold air and moisture into the property, while loose lino tiles in the kitchen from a pipe leak that had been reported on numerous occasions caused a safety hazard that led to an injury requiring a hospital visit for one of my children. We spent our own money on heating and mould treatments just to make the property somewhat habitable.

After speaking with a representative at Oscar James and providing evidence of two years of ignored communication, we were assured we wouldn’t be held responsible for damage caused by the property’s ongoing disrepair. However, following our move-out inspection, we were informed that Oscar James intended to withhold nearly all of our deposit due to “paint issues” and “carpet damage,” despite the fact that these were consequences of the damp and mould problems we had repeatedly reported.

The lack of accountability, poor communication, and failure to ensure the property was safe and fit for habitation have been deeply disappointing. We are now considering legal action and reporting this matter to the relevant ombudsman.

I would strongly advise prospective tenants to avoid renting through Oscar James at all costs.

**follow up to the response left by OJ.
I have several emails to Oscar James that went unanswered or where Oscar James replied with actions they stated would happen that never came to light.

I have contradciting emails from Oscar James where a member of the team stated 'we will make sure you're not charge for any of the already reported issues that were not resolved. (A lie that i have evidence of in emails)

As for staying in the property, we were in the property for a year before most of the issues and in the current housing market it is not as simple as just leaving especially with a contract in place. However i appreciate your guidance would be to leave the property instead of the estate agents dealing with problems.

The lack of ownership for your poor communication and the fact i had a call from the manager stating how poor the service has been and failure of action was caused by members of staff who have now left is more of a testiment of a reason not to rent through Oscar James.

I would say you have a duty of care to the landlords and the tennets and i have nunerous amounts of evidence you have failed on this occasion.

We’ve recently rented a property from Oscar James (Kettering branch) and couldn’t be happier with the service they provided.
We had a fantastic experience. From the start, Jo made us feel so welcome and was incredibly professional throughout. Both Jo and Leanne handled everything smoothly and efficiently. Their friendly approach and attention to detail really stood out, and we couldn’t be happier with the service we received.
Thank you, Jo, Leanne, and the Oscar James team, for making everything so straightforward and positive and helping us find a home 😊 Highly recommended!

Leanne was great helping with getting the right property..

Leanne has been excellent to work with. Extremely personable, quick at responding and knowledgeable about not only the industry but my particular property and tenants whenever I've had questions. This has been my first time renting a property and I've felt in very good hands.

We are exceptionally happy with the service we received from Oscar James (Wellingborough branch) staff. They were kind courteous and professional. They sold our home and found us our dream home which purchased theough them.
Stephen Hyde (branch manager)even contacted me on his day off to ensure the sale progressed smoothly and proactively contacted solicitors to expedite the sale.

Leanne was absolutely fantastic from start to finish!

I needed to find a new home on very short notice, and she went out of her way to make it happen. She was incredibly flexible, responsive, and made what could’ve been a stressful process completely hassle-free. Thanks to her dedication and efficiency, I was able to move into a great home within just 10 days of viewing it!

I’d highly recommend her and the team to anyone looking for a reliable and supportive estate agent.

Our experience with Oscar James Kettering specifically with an agent named Jo has been extremely disappointing and unprofessional.

We were interested in a property listed by them and scheduled a viewing, traveling all the way from London to Wellingborough with our 18-month-old toddler for a 12pm appointment. Shockingly, they failed to inform us in advance that the viewing had been rescheduled. The only communication was a text and an email that came around 9am after we had already boarded the interstate train.

Upon arriving at the property and calling the office, we were casually informed that the viewing was cancelled because they didn’t have the keys. There was no real apology or accountability for the poor communication and inconvenience caused.

Still, we gave them the benefit of the doubt and agreed to a second viewing. On the morning of the second viewing, around 10 am, we even exchanged emails confirming the appointment before setting out on another long journey. Once again, after traveling for over three hours and arriving five minutes early, we were told to wait as the agent was "on their way." Fifteen minutes past the scheduled time, we received a call canceling again, citing the same reason: they still didn’t have the keys.

This level of disorganization, lack of respect for people’s time, and failure to communicate properly is completely unacceptable. We have wasted time, money, and effort, not once, but twice, with zero regard from Oscar James. I would strongly advise prospective tenants or landlords to think twice before working with them.

Avoid at all cost liers! Much better agents out there! James Potts has no interest in the business just wants your money and will give you abuse rather than customer service.

****Thanks for your reply to what is a desperate attempt on trying to cover up your lies and very unprofessional abuse. Nothing but a cowardly business owner that thrives on lies. Communication clearly isn’t your forte.
A company that deserves to be avoided like the plague. Plenty of posts to which other have also had the same experience so thankfully not on my own with this sham of a business and experience. James Potts the clown behind the operation.

Ps. I’m not sure what business your on about that you are trying to attack I’m doing perfectly fine thanks James shows how petty you really are I’m sure we will cross paths to have this conversation in person 😁

Millie will give you 110%
She never gives up and will always work for you and get that deal over the line

Me and my partner are first time buyers, and greatly appreciate the help from
both stephen and rebecca. They have done more that we could of asked for and help us secure our new home. There overall attitude towards us has been friendly, they also have tried to chase and fast track the deal and have been transparent with us which has been helpful. Also we decided to go with key conveyering which is partnered with Oscar james and we have been pleased

Amelia and the team at Oscar James burton Latimer were awesome, they helped endless amounts from bumps in the road and just answering little questions. Would definitely recommend them to anyone

Chloe and Karl have been dealing with our sale property. They have been brilliant! Friendly and professional. Would definitely recommend.

Couldn’t have done more to help us through a difficult move .
Karl was amazing 🤩
⭐️⭐️⭐️⭐️⭐️

Perfect agent Eamonn Kelly
Thank you very much for your help for my purchase
And Oscar James like agency is the best one
God bless you all

Huge thank you to Dominic and all the Team at Oscar James Kettering for their help and support in the purchase of our first home.

5 star service from initial viewing enquiry to collecting the keys, Amelia at Burton Latimer branch is a true credit to the company, she went above and beyond ensuring nothing was too much trouble. Outstanding communication and clarity throughout the purchase. Shall certainly be using the Burton Latimer branch in future.

Brilliant service from Oscar James Kettering. The staff are all so lovely and found us a tenant so quickly for our rental property. So kind and helpful and they have made the process of renting so easy. Best estate agents around!

We can’t praise Eamonn & Erin enough for their excellent customer service, helpfulness & friendliness. They were always positive, great communicators and excellent listeners to our needs. It was a pleasure getting to know them in what can be a very stressful time. I would highly recommend using Oscar James as your Estate Agents.

I use the Kettering office to manage my rental houses. My main contact is Vicki but the office work as a great team and pass on my messages if Vicki is out. All the team are very helpful.