Osfx Global Reviews 

4
•
TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

4 reviews

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3.0

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(4)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not trust this company!

April 15, 2026
Unprompted review
Osfx Global logo

Reply from Osfx Global

We’re sorry to see this review, however no details have been provided regarding your experience or the reason for your comments.

We take customer feedback seriously and would be happy to investigate any genuine issue. Please contact our support team with your order details and a description of the problem so we can review this properly.

We remain committed to supporting our customers and providing a professional service.

Rated 1 out of 5 stars

⭐ 1 Star

⭐ 1 Star – Extremely Disappointing Experience

I would strongly advise anyone considering OSFX Global to proceed with caution.

I purchased one of their Forex EA bots on 3 June after speaking with their representative via Telegram. Before purchasing, I was assured that if I was not satisfied, a refund would be available. Based on those representations, I proceeded with the purchase and paid £1,199.20.

After payment, I was told I would receive a licence key and onboarding details via email. Instead, I experienced significant delays, poor communication, and repeated periods where my emails and support messages went unanswered. Despite the company advertising fast response times, I had to send numerous emails and Telegram messages over a period of weeks just to receive basic updates.

When I eventually received a response, I was asked for additional account information. After providing everything requested, there were further delays and little communication. I repeatedly chased for updates and support but received very little assistance.

When I raised concerns and requested a refund, I was offered a different EA instead of the product I originally purchased. I agreed to test it after asking whether a refund would still be available if I was not satisfied. After testing the software, I found it was not what I expected based on the information provided during the sales process and I requested a refund.

Since then, communication has effectively stopped and my refund requests have gone unanswered.

My experience was characterised by poor communication, long delays, unfulfilled expectations, and a lack of customer support. For a product costing over £1,000, I expected a far higher standard of professionalism and service.

Based on my experience, I would not purchase from this company again.

June 3, 2026
Unprompted review
Osfx Global logo

Reply from Osfx Global

Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience with OSFX Global did not meet your expectations.

We would, however, like to provide some important context for anyone reading this review.

The software purchased was provided, and our team continued to work with you after purchase, including offering additional assistance and access to an alternative EA in an effort to find a solution that better suited your requirements.

We acknowledge that there were periods where our response times were longer than they should have been. We have since made improvements to our support and onboarding processes to ensure customers receive faster and clearer communication.

Regarding refunds, our digital software products are supplied subject to the terms agreed at the time of purchase. We take any claim that different terms were specifically promised during a sales conversation seriously and are happy to review the relevant correspondence.

We have many customers actively using our software, and we remain committed to providing ongoing support to every customer who purchases from OSFX Global.

If you still require technical assistance with your licence or setup, our support team remains available to help.

Rated 1 out of 5 stars

Misleading product, wrong files delivered, no support helpful support

I purchased a MetaTrader 5 (MT5) Expert Advisor from OSFX Global after being assured I would receive the correct MT5 files with instant delivery.

Unfortunately, my experience was very disappointing:

The product was not delivered instantly as advertised
After repeated follow-ups, I eventually received files — but these were for MT4, not MT5 as promised
The files provided do not work at all
I was told to contact support, but I have not be assited correctly, the support team replies once every 30 hours with the reply in most cases no help at all.

The seller/Owner has since stopped communicating

Before purchasing, I was also given very strong performance claims and access to a MT5 account with an active running EA

Based on my experience, this appears to be a case of misrepresentation and poor business practices.

I would strongly advise others to exercise extreme caution before purchasing from this company,

I am currently pursuing a refund through my bank and have reported the matter to the relevant authorities.

If the company resolves this matter and issues a full refund or a product that actually works as promised and advertised, I will update this review accordingly.

March 26, 2026
Unprompted review
Osfx Global logo

Reply from Osfx Global

Hi Matthew,

Thank you for taking the time to leave feedback, and we're sorry your experience didn't meet expectations.

We want to be transparent for anyone reading: you did initially receive the MT4 files in error instead of the MT5 version you purchased. That was our mistake and it should not have happened. As soon as the issue was raised, our support team corrected the delivery and issued you a full refund as a goodwill gesture, despite our published no-refund policy on digital licences (clearly stated at checkout under UK Consumer Contracts Regulations 2013, Schedule 2).

For context for other readers:

The MT5 software is fully operational — a live MT5 investor-access account is published openly on our website (osfx-global.com) so anyone can verify performance in real time.
Order records, the corrected delivery, and the full refund are all documented on our side.
We accept the initial delivery error was ours and we've since tightened our fulfilment checks to prevent it happening again. We're disappointed the refund and resolution weren't reflected in this review, but we appreciate the feedback as it helps us improve.

If you'd like to discuss further, please reach out to info@osfx-global.com and we'll respond within 24 hours (Mon–Fri).

— The OSFX Global Team

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