Whilst the overall experience was good, the charger used was very inefficient, worst than AC charging. First time using Osprey as I had 25kWh free and needed a top up. I added 25.6kWh to the car, th... See more
Company replied
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Review summary
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On the way back from a funeral, I charges my Tesla at the Welshpool charging station - quick and easy. Unfortunately I didn't see the small sign which said I had to register my car via a QR code to av... See more
Company replied
I am new to the EV charging experience and as such I approached my first remote charge with some trepidation. I experienced problems on both downloading the app and understanding the initial and su... See more
Company replied
The charger was the fastest I've used in 3 1/2 years of owning an EV. Posted as 200kW, we saw 120kW max. The weather was cold and the battery wasn't pre-conditioned, there where also 3 other car... See more
Company replied
Company details
Written by the company
We are building the rapid charging network of the future, to create a healthier environment for current and future generations. The Osprey Charging Network is located across the UK. You can find our EV chargers on major transport routes, at retail parks, restaurants and on-street locations. Easy, enjoyable charging for all.
Contact info
Osprey Charging, 1st Floor, 3 More London Riverside, SE1 2RE, London, United Kingdom
- 03300 101 757
- info@ospreycharging.co.uk
- ospreycharging.co.uk
3.5
Average
143 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Chargers are always working
Chargers are always working and in good locations
April 17, 2026
Unprompted review
Reply from Osprey Charging
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Thanks, Team Osprey
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Avoid at all cost!
Avoid at all cost!
Location Didcot
This was my time using a "public" charger as I have just got my first Ev. I charged for 20mins to test out Dc charging. I used 12.62kw (£10.98)
When I finished i clicked "stop charging" on the electroverse app. This didn't actually stop the charging session so I clicked "forced stop" on the app, then unplugged the charging lead from the car. A couple of hours later I received the bill for £32.41! 37.25 kwh! And duration of 4h 20m! Would this be a fault with the electroverse app, or the charger itself? If this has happened on my very first charge, how many other people have been overcharged?! It's obviously now put me off public charging. I was so worried that I would be charged even more that I drove back to the location and plugged in, without using the app,electroverse card or credit card. To my relief it didn't charge my car....
April 17, 2026
Unprompted review
Reply from Osprey Charging
Hi there, we’re really sorry to see your low rating. Please drop us a note at: support@ospreycharging.co.uk so we can look further into what happened. We would hate to think that this experience has put you off public charging and would like the opportunity to make your future charging sessions a smoother, less stressful experience. Thanks, Team Osprey
It is heartwarming to experience such…
It is heartwarming to experience such excellent customer care and service from a company who value people.
April 15, 2026
Unprompted review
Reply from Osprey Charging
Hi there, thanks for your lovely feedback and 5 stars! We’re so pleased we were able to help you with the PCN cancellation. Thanks, Team Osprey
Fast chargers, helpful customer service
Have used their chargers when travelling longer distances around the country. Generally a reliable faster charge. Good deals via Electroverse too.
Had issues once with a car park site issuing fines but Osprey were super helpful and quick in getting that cancelled.
April 16, 2026
Unprompted review
Reply from Osprey Charging
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Thanks, Team Osprey
Excellent app and easy to use on the go
Easy to use. App is simple
Great charging on the go
April 13, 2026
Unprompted review
Reply from Osprey Charging
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Thanks, Team Osprey
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Access to the chargers was through a…
Access to the chargers was through a scruffy pub car park in Welshpool. The pubs car park company have issued a penalty notice for none payment of parking charges. WTF.
March 30, 2026
Unprompted review
Reply from Osprey Charging
Hi there. We can confirm that there is a QR code system in place at this site. Customers using the Osprey chargers are required to scan the ‘SIPPI’ QR code applied to the charger and then enter their vehicle registration number when prompted. This will allow 1-hour free parking on-site. Please email us at support@ospreycharging with the PCN reference number and we will reach out to Premier Park. Kind Regards, Team Osprey
It is perfect to be able to charge a…
It is perfect to be able to charge a car with the use of contactless payment. Also, it was good to be given a time to take ffor the charger to charge to the desired level .
April 1, 2026
Unprompted review
Reply from Osprey Charging
Hi Alan,
Thank you for your great feedback! We're really pleased to hear that you found the contactless payment easy to use and that the charging time information was helpful.
We’re always working to make charging as simple and convenient as possible, so it’s great to know we’re on the right track.
We hope to see you again soon!
— The Osprey Charging Team
So far the Best charging stations in…
So far the Best charging stations in the UK, they’re cheaper and respond to queries and complaints so fast.
The support team is so helpful and reliable. I highly recommend their services
March 25, 2026
Unprompted review
Reply from Osprey Charging
Thank you for your kind words and 5 stars! We’re so pleased to hear that you enjoy charging with us. Thanks, Team Osprey
Very helpful and quick to respond
Very helpful and quick to respond, I can't fault their chargers or customer service at all.
March 20, 2026
Unprompted review
Reply from Osprey Charging
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Thanks, Team Osprey
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Been using osprey regularly for the…
Been using osprey regularly for the past year and its been a brilliant experience chargers seem reliable and customer support are very quick to respond all great
March 8, 2026
Unprompted review
Reply from Osprey Charging
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Thanks, Team Osprey
Very happy customer - Thank you Brian :)
Very happy customer!
Got through to a lovely gentleman called Brian who was friendly and professional. Helped me with my charging query and resolved my suspended account. He even called me back to resolve an outstanding payment I need help with sending over. Couldn’t have asked for a better experience! Thank you! ☺️
March 3, 2026
Unprompted review
Reply from Osprey Charging
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us and we'll be sure to share your review with Brian. Thanks, Team Osprey
Took
Took
Offence at your advert on a bus so simple your nan could do it ….. sexist comments are nans stupid or something shame on you!
February 27, 2026
Unprompted review
Reply from Osprey Charging
Thank you for your feedback, which we have taken on board. While the line was intended to be light-hearted and to communicate simplicity of use, we recognise that the wording could be seen as relying on negative age and gender stereotypes. In future, our team will take particular care to ensure that humour is not framed in this way. I hope this reassures you, and thank you once again for your feedback.
No problems with Osprey
No problems with Osprey. The Osprey GO, is very good ,plug in, then Stop ,,unplug and away you go.
Excellent customer service if you have a problem..
February 19, 2026
Unprompted review
Reply from Osprey Charging
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Thanks, Team Osprey
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Quick & easy, but the parking fine was a hassle
On the way back from a funeral, I charges my Tesla at the Welshpool charging station - quick and easy. Unfortunately I didn't see the small sign which said I had to register my car via a QR code to avoid a parking fine, which duly arrived. Although Osprey Charging cancelled it when I complained, it was a lot of stress and hassle. These parking fines are ridiculous. I know they are in a lot of charging sites, across lots of charging companies, but there should be a different system, or MUCH bigger signs.
January 27, 2026
Unprompted review
Reply from Osprey Charging
Hi Phil, thanks you for your review and the 4*. We're really pleased we were able to assist in getting the PCN cancelled. We're continuously exploring ways to improve signage and clarity regarding parking restrictions at our sites and will be sure to pass your comments to our wider team. Thanks, Team Osprey
Osprey charging is very expensive
Osprey charging is very expensive. I regularly pay 82p/kwh on-street in Cardiff and have just plugged in to an identical 50kw machine in Leominster provided by a company called swarco at 64p/kwh. How can that huge difference be justified?
January 7, 2026
Unprompted review
Reply from Osprey Charging
Hi there, thanks for your review. Public rapid charging networks face high fixed energy and infrastructure costs, including large grid connection charges that have risen sharply in recent years. At Osprey, we aim to keep prices fair by offering lower rates through the Osprey App, plus in-app promotions including an even cheaper Weekend Saver Rate to support regular drivers.
Thanks, Team Osprey
The charger was the fastest I've used…
The charger was the fastest I've used in 3 1/2 years of owning an EV.
Posted as 200kW, we saw 120kW max.
The weather was cold and the battery wasn't pre-conditioned, there where also 3 other cars charging at the hub. So it was approximately what I expected.
However, Osprey take a deposit of £45 for the credit card. I don't have a problem with that in principle, it was refunded promptly, but there was no notification warning of a deposit, it was bit of a surprise when I check that card statement.
The power is also expensive, more than x10 what I pay at home.
December 8, 2025
Unprompted review
Reply from Osprey Charging
Thanks for your kind words and 4 stars! Great to hear you had a good experience, and we’ll keep working to make it even better.
Yes, we can confirm that our chargers will perform a funds check of £45 on your bank account depending on the charger used. This is just a pre-check and is not actually taken from your bank account. Please note that some banks (including Monzo, Starling and Revolut) will show this as a transaction on your statement, however, the charge is pending and will usually clear within seven working days.
Lastly, with regards to the cost of charging- public rapid charging is generally more expensive than home charging because networks face significantly higher fixed energy and infrastructure costs, including large grid connection charges that have risen sharply in recent years. At Osprey, we aim to keep prices fair by offering lower rates through the Osprey App, plus in-app promotions including an even cheaper Weekend Saver Rate to support regular drivers.
Thanks for reaching out to us, Team Osprey
So I used Osprey charging for first…
So I used Osprey charging for first time for a top up . £45 was taken from my debit card immediately on the 3rd December which I now know was because I used a starling debit card.I charged my car for 30 mins and had no indication or receipt to say how much it was , I was informed however that the difference would be refunded within 7 working days . It is now the 16th December and I have received nothing , can someone please explain
December 3, 2025
Unprompted review
Reply from Osprey Charging
Hi Michael,
We're really sorry to hear that you are still awaiting the difference to be refunded, following your charging session. Please drop us a note at support@ospreycharging.co.uk and we can investigate this further for you.
At the start of a charging session on our Osprey network, a £45 pre-authorisation payment is placed on your card to ensure there are enough funds to carry out the charging session. If your charging session costs more than £45, we keep this amount and charge the additional cost on top. If your charging session costs less than £45, we will refund you the difference. The time this takes is usually around 2-5 working days with Starling Bank but can take longer.
Rest assured; you will only be charged the cost of your charging session. Any pending payments that appear incorrect will soon adjust to the correct cost. More information regarding pending payments can be found via the following link: https://help.starlingbank.com/personal/topics/transaction-issues/how-can-i-cancel-a-pending-or-failed-payment/
Thanks, Team Osprey
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Snowhill Wakefield
Convenient chargers close by amenities. Never any problems charging. App is informative. Like how it flags an 80% charge.
December 8, 2025
Unprompted review
Reply from Osprey Charging
Thanks for your kind words and 4 stars! Great to hear you had a good experience, and we’ll keep working to make it even better. Thanks, Team Osprey
Simple to use and great customer…
Simple to use and great customer service post charge when I had a parking query
October 23, 2025
Unprompted review
Reply from Osprey Charging
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Thanks, Team Osprey
I needed a receipt a couple of days after using the charger
I needed a receipt to claim back the cost as a work expense after using an Osprey charger. I emailed the support team who provided a link to a form which I completed and within a few minutes I had received an email with the receipt attached.
November 26, 2025
Unprompted review
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