Osprey Europe Reviews 1,346

Sara gave me a concise answer that precisely answered my question. I had contacted Osprey wondering about PFAS, and I am now happy to know that none of their products are made with PFAS anymore.

I got in touch with the customer service team regarding some local Christie’s and Sara was very helpful, Lovley and amazingly considerate of our cause. Perfect customer service couldn’t have done better!

I emailed to ask about an old version of a pack they used to make. Sara responded with super helpful information and then recommended other options when the one I was looking at wouldn’t work. I never expected to get this much help. Thanks, Sara!

I’ve always trusted Osprey gear to handle the wild – and now I can say the same about their customer service. Recently, I hit a snag: an order arrived missing a part. Instead of leaving me stranded at base camp, Osprey took the high route and shipped me a complete replacement item. No detours, no delays – just straight to the summit of customer care.
And then, like finding an unexpected viewpoint on a hike, they added a 20% discount for my next order. That’s the kind of bonus that makes you want to pack your bag and head out again!
Huge shout-out to Stephanie, my guide through this little adventure. She navigated the issue like a seasoned mountaineer – calm, efficient, and always pointing me toward the right trail.
Yes, Osprey gear costs a bit more, but when the terrain gets rough, this is the kind of support you want behind you. Quality kit, backed by a team that knows how to go the extra mile. If you want gear – and service – that’s built for the long haul, Osprey is the peak choice.

On Wednesday I bought a number of items from the Osprey website, on Thursday I got an email saying I could get a new customer 10% discount on my 1st purchase...so at 3.18pm I sent an email asking if that discount could be used retrospectively. At 3.22 I recieved notification that my card had been credited with the discount. Thank you Stephanie for an outstanding piece of work. Osprey living up to their awesome reputation, thank you.

I had an excellent experience with Osprey’s customer service. I needed to return a backpack a bit later than the allowed period, and they were incredibly kind and flexible about it. Communication was fast, helpful and very friendly.
Special thanks to Sara for being so responsive and supportive throughout the whole process.
Highly recommended!

Had a query about a rucksack rain cover. Sara provided a quick and very helpful response.

This is my third Osprey purchase but my first hiccup with delivery (my coal bunker has never been a safe place until now), but Sara sorted it for me within 4 hours :).

Prompt reply to an email question and delivery within 3 days

Great customer service when I ordered some packing cubes. One arrived slightly damaged, but Stephanie at Osprey was super responsive in addressing my needs, and replaced the item with no quibble. Thanks Stephanie!

Thanks to Sara, who was super-helpful with my enquiry. She was able to offer solutions by understanding what we needed and being really open too. She even read the travel itinerary to make sure she was clear. Response time was great as well. Sara is clearly just as capable as Osprey backpack - and they are the best! Thanks again Sara!

I found Sara to be extremely helpful & responsive answering my enquiry. Great customer service.

Quick and meaningful response to userid/password problems

Again Osprey, and this time especially Sara and Nay, has stepped above what would be considered a normal customer service! It’s only the second time I had to get in touch with their customer service in about 15 years of using Osprey products and each time the response time, how the reacted and how they solved my problem was absolutely perfect. If Nay and Sara deserve “a number from 1-10” both of them would get a 12 from me. Thanks a lot for your great and quick help!

Contacted the company to say that I hadn’t received the discount code for my first order in time to apply it. Sara came straight back and refunded me with the money I would have saved. Great service and really easy to deal with.

I contacted Osprey about the possibility of getting a hip belt extender. They were amazing! Thanks to Shannon and the team I delt with. They communicated over several emails, took time to make sure my measurements were correct and then posted the item they had custom made - and all free of charge! At every stage they couldn't have been more pleasurable to deal with or happier to help. Having such a solid customer service team behind them has really solidified my faith in the Osprey brand. Thank you.

Great delivery time, no need to speak about the bags I ordered as we all know Osprey make quality gear. One slight hiccup which was dealt with very promptly by Stephanie in customer care. Incredible service!

Stephanie did a great job responding to my email request and helping get a refund for the student discount I forgot to add when ordering. Great customer service and product delivery very fast.

I contacted customer service about a mistake with my order, of my own making I might add. Sara picked up my request and whilst she couldn’t make the change I asked for, she came up with a workable solution that ultimately resolved the issue. Super responsive and helpful. Thank you! I will certainly be recommending Osprey to others