This is definately not the best broker on the market. Pros: - TradeLocker platform support - Quick Customer Support - Website design - Supports crypto as deposit - High leverage (up to... See more
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Stay away! My account was hacked and they did absolutely nothing to help me but freeze my account and deny that anything occurred. They actually placed the blame back on me and noted maybe someone i... See more
What in the world! I have been trying to get my money out of their group and the it will say, I'm sorry, it's been three days, and now you have to try again. And if my money is there, they're going to... See more
Osprey login processing extremely frustrated I spent the hole day trying figure how to make a SSO password. I still haven't been able to login after creating an account. Can't they make a much simpler... See more
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Company details
Written by the company
OspreyFX is a lightning fast ECN forex broker offering up to 1:500 leverage on Forex, Cryptos, CFD's, Stocks and Commodities with full STP execution.
Contact info
St. Vincent & Grenadines
- ospreyfx.com
You should know
2.3
Poor
184 reviews
No history of asking for reviews
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Hasn’t replied to negative reviews
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Mediocre
I’ve been a customer of OspreyFX for 2 years, always facing issues with withdrawals. Recently, during the migration from MT5 to TradeLocker, all my funds, $18k, are lost. I've contacted support without any results. It's been over a week, and I'm still waiting for them to process the transfer of my funds, but nothing has changed. Their service is very poor; support mentioned I would be contacted by a superior, but I'm still waiting for their response."
January 2, 2024
Unprompted review
Reply from OspreyFX
Dear Trader,
Thank you for taking the time to leave your review, we welcome any and all feedback as crucial opportunities to improve our service. Your experience is highly concerning to us, and we would like to investigate it further and shed some light on what occurred. Until we have more information we cannot locate your account details or trades.
Kindly send our team more information at support@ospreyfx.com. We strive for strong and sustained partnerships with our valued traders and would appreciate the opportunity to improve on your experience.
Thank you,
OspreyFX
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DO NOT! I REPEAT, DO NOT! SIGN UP WITH THIS BROKER.
On 12/21/2023 I had several trades In profit but when I closed manually they all turned negative for a loss I contacted Osprey with all the information they requested and as of 1/4/2024 I have yet to receive a response. Stay far, far far away from this broker. You will do nothing but loss your money even when you're in profit.
December 21, 2023
Unprompted review
Reply from OspreyFX
Dear Robert,
Thank you for taking the time to leave your review, we welcome all feedback from our valued traders. We sincerely regret that your trading experience did not go as planned and we are happy to answer any questions you may have.
We were unable to locate your account, kindly provide us with more information so that we can discuss this matter further. We do our best to address all our traders' requests as a matter of urgency and regret you have not had a timely response. Please contact support@ospreyfx.com and we will be in touch as soon as possible.
Best regards,
OspreyFX
Frustrated Experience with OspreyFX - Issues now resolved
This broker was recommended to me, but my experience has been far from satisfactory. Last week, Tradelocker had an execution bug on mini instruments (I was trading the US30.mini). I manually closed a trade IN PROFIT, yet it inexplicably turned into a loss on my live account. Strangely, the same trade on my demo account showed no issues.
While Tradelocker addressed the bug and advised clients to contact their broker for refunds, OspreyFX's Trade Specialist team remains unresponsive. Despite submitting all required evidence a week ago, there has been no follow-up or resolution. Today, inquiring about the delay, I received the generic "we've had an influx of emails, please be patient" response from agent Nicola. When I requested escalation to management, she claimed they were too busy and promptly ended the conversation.
Notably, fellow traders in Tradelocker's Discord Server (#Bugs) share the same issue, with no response from OspreyFX. I am skeptical that lost funds will be credited back, given the lack of communication and assistance.
Tradelocker's glitchy platform combined with OspreyFX's inadequate customer service has created a bitter trading experience. It's disheartening to see a recommended broker fall short of expectations. I hope OspreyFX rectifies this situation promptly and does right by its clients.
EDIT after OspreyFX’s response: I’ve already submitted the information requested. If I were to email the broker again, my query would be moved to the back of the queue - as advised by one of their agents. Something else to be careful of. Best to communicate with OspreyFX via Live Chat. But if I’m to deal with agents like Nicola who advise that management are too busy to deal with queries and end conversations abruptly, I wouldn’t bother again.
EDIT #2: Unexpectedly received an email today (12th January 2024). Despite me writing off the situation, they credited my account with much more than I lost.
December 29, 2023
Unprompted review
Reply from OspreyFX
Dear Trader,
Thank you for taking the time to leave your review. We strive for excellent customer service and aim to deliver a premium trading experience for our valued clients. Therefore your frustration is concerning to us and we would like to offer our support and answer any questions moving forward.
The execution bug you describe is outside the realm of our standard of service and any such technical glitches are usually swiftly resolved by our team. While we usually respond to emails on a same day basis this is an exceptionally busy period for us and our team is working around the clock to meet the demand of our respected traders.
While we sincerely regret your experience we welcome your candour so that we can rectify your situation. However, without more information we are unable to locate your account.
Could you send us the name on your account and any other relevant information so that we can address the case in hand? Please write to us at support@ospreyfx.com. We hope to bring it to a satisfactory conclusion for you so that we can continue to work together.
Thank you in advance,
OspreyFX
My last withdrawal cost me $2,368…
My last withdrawal cost me $2,368 because they sent 296 inputs to the BTC blockchain to fund my withdrawal. On 11/27 they replied that they are working towards providing me with a solution. The solution provided on 12/19: "We would like to advise you that for future withdrawals, we recommend utilizing USDT instead of BTC to avoid high fees on BTC Blockchain. Thank you for your cooperation and understanding." BTC fees on 11/16 averaged $8. Problem is OspreyFX sent 296 inputs to the blockchain which means $8 x 296 = $2,368 in fees that were deducted from my output by the blockchain. OspreyFX should've sent only 1 input to the blockchain to fund my withdrawal.
Here's the BTC Blockchain Transaction ID: a4f6a5ce1a46894187f8c0b4c8d0ab99b07d22c931f0db53984075a839f4922c
December 19, 2023
Unprompted review
Reply from OspreyFX
Dear Kyle,
We appreciate your patience and understand your concerns regarding the high transaction fees associated with your recent withdrawal. There can be many reasons for high fees and we are happy to answer any questions for you and help investigate this issue on your behalf.
Please contact our team at support@ospreyfx.com and we will do our best to address your concerns as a priority.
Best regards,
OspreyFX
I do not know why I even bothered…
I do not know why I even bothered trading with this Thievery of a broker again. First I withdrew my money from my trading account to my account balance and the money never came after contacting them for a week straight with over 20 email and their response always the same. "The relevant department is working on it" for over a week and just today that they managed to send my money back into my trading account I took three buy positions and once I was in profit I went risk free on all three trades. Tell me why I open my account I have been kicked out of these trades Lossing at least $160 per trade when I was breakeven.
Trade ID
7349874591868836107 Enrty 182.454 sl 182.500
7349874591868836106 entry 182.478 sl 182.480
7349874591868836161 Entry 182.515 sl 182.520
They did this so I will not have the margin to keep holding the other trades I had running leading to a massive loss smh
Upon contacting them, what these people could tell me is we have forwarded your case to the relevant department and they will investigate the case. And when I asked them when this can be resolved the told me they don't a definite timing for this.
So I'll have to wait another week to be able for this to be investigated and the last problem only took a week because I contacted them persistently over a week.
This is my worst experience with a broker to think I was just trying them for the first time.
Please if you want to secure your funds, do not I repeat do not bother with this broker.
December 18, 2023
Unprompted review
Reply from OspreyFX
Dear Trader,
We sincerely regret that you have had a less than satisfactory experience with our customer service team. While it is true that we are undergoing an exceptionally busy time we do our best to respond swiftly and address each of our traders' concerns with care and diligence.
We hold our clients in the highest regard and value long and sustained partnerships. Should you wish to discuss your trading experience further we would be more than happy to do a thorough investigation on your behalf and answer any questions you have. Please contact support@ospreyfx.com and we will escalate your case to the relevant department.
Kindly provide us with any additional information and we will do our best to expedite your inquiry.
Best regards,
OspreyFX
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Do not recommend this broker.
I have lost all money during the migration to tradelocker. There were no warning before the migration. I have Emailed them and they have sent me to the highly relevant team which havent responded in over three weeks. I wonder if they even try to fix my problem. Lost almoust 5k.
November 16, 2023
Unprompted review
Reply from OspreyFX
Dear Jon,
Thank for your feedback. We understand that the platform migration from MetaTrader to TradeLocker raised questions from our clients. However, the decision to concentrate on TradeLocker was not taken lightly; we have full confidence in the fast-evolving and mobile-trading oriented platform as being highly compatible for our modern traders.
Our team worked around the clock to ensure that our traders accounts were not affected by the transition; your new TradeLocker account should be identical in terms of positions and assets as it was on MetaTrader. No issues were reported as a result of the migration and we would like to understand your experience.
If there are any discrepancies please contact a member of our team at support@ospreyfx.com. Due to the migration, it is an exceptionally busy time, but we will do our utmost to address your concerns as a priority.
Thank you for your patience and cooperation while we assess your situation,
OspreyFX
They're ignoring me when I ask them for…
They're ignoring me when I ask them for my money. They cannot be trusted.
December 11, 2023
Unprompted review
Reply from OspreyFX
Dear Brandon,
Thank you for your review. At OspreyFX we strive for excellent customer service, and it is concerning to hear that you have not been getting timely assistance.
Due to the recent platform migration between MetaTrader and TradeLocker, our team has been working hard to facilitate the transition and ensure traders are minimally impacted. Therefore you may have experienced an unusually long waiting time. Nonetheless, it is important to us that your request for assistance is dealt with. You should not have experienced any difficulty in withdrawing your funds.
Please contact support@ospreyfx.com so that our team can get to the bottom of your concerns.
Best,
OspreyFX
Ospreyfx is 0 star rating they don't…
Ospreyfx is 0 star rating they don't respond anymore and will end the chat without responding to you. Trade locker has ruined my accounts. I've lost hope in them. Its Sunday a trade locker has been down the whole day it's now 8 pm where I am. I told the tradelocker was down no response to im leaving them for good farwell ospreyfx was good before the trading platform switched from mt4 to tradelocker.
December 3, 2023
Unprompted review
Reply from OspreyFX
Dear Devin,
Thank you for your feedback, we appreciate you taking the time to leave your review. TradeLocker underwent a system upgrade on Sunday which proved a success and the platform is now performing optimally.
We did notify our clients in advance; you should have received an email warning you of the upgrade so that you could adjust your positions accordingly. We sincerely regret that you were impacted by this irregular instance.
TradeLocker is running smoothly now and meeting the high-perfomance demands of our traders. We have every assurance that TradeLocker will prove a powerful and advanced platform to accommodate the strategic and vital needs of our valued clients.
If you wish to discuss your experience, or require any assistance navigating the new features of TradeLocker or making the transition between platforms, then please don’t hesitate to reach out. We strive to provide excellent customer service at OspreyFX and we apologize if you experienced higher than usual response times, our team is working hard during this transition period. If you email support@ospreyfx.com a member of the team will be available.
Thank you,
OspreyFX
In the beginning this broker was great
In the beginning this broker was great, but recently there responses in the chat have been very shady, during the tradelocker updates they increased my lot sizes on indice pairs which im very familiar with and experienced, there excuse was that i change my leverage and had set pending orders, which i never do, as im a market execution trader. At the end i ended up closing my trades at a big loss and withdrew my remaining funds. Search for a better broker as this broker is looking to liquidate traders in between updates, and the chances of getting a refund because of there mistakes are very slim. Other experinces with other traders was during the updates they also had missing funds and trades they never executed. Not sure what happen to this broker as in the past it was smooth in depositing and withdrawing but now my view has completely changed.
November 23, 2023
Unprompted review
Reply from OspreyFX
Dear Jaime,
Thank you for taking the time to leave your review; we appreciate all feedback from our traders. We are very glad you brought your case to our attention, however, upon thoroughly searching our records we have been unable to locate your account?
Kindly provide us with more details so that we can investigate this matter on your behalf. If you email support@ospreyfx.com a member of the team will contact you shortly. The issues you have described are out of beyond the borders of our service at OspreyFX and we would like to address your concerns.
Thank you for your cooperation,
OspreyFX
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WITHDRAWAL PENDING 6 DAYS
They made a decison to move from MT5 and to tradelocker. Since I tried tradelocker and didn't like it i made a withdrawal on 11/15/2023 before the transition which is the same day I was notified about they would be moving accounts to Tradelocker I have been waiting for my withdrawal since 11/15/2023, i have sent several support tickets and talked to chat it's been 6 days and still no withdrawal. I have friends that requested a withdrawal after me and they have received theirs. There is a ERC20 instant withdrawal that wasn't there before so I used TRC20. I have requested them to reject it and I can resubmitted it using ERC20 since it is still in progress and not processed
November 14, 2023
Unprompted review
Reply from OspreyFX
Dear Audrey,
We are sorry you are experiencing high wait times for your transfer; we would like to address this matter immediately.
However, upon thoroughly researching our records we have been unable to locate your account. Please could you facilitate us with more details so that we can investigate this on your behalf?
Kindly send more information to support@ospreyfx.com and a member of our team will be in touch.
Best,
OspreyFX
I have few accounts with osprey. forex
I have few accounts with osprey forex. Things were going well until this past week then they abruptly dropped mt4/5 platforms with only few hours notifications and destroyed customers accounts especially if you had robots running. Now have been asking to speak to a live person and all I get is excuses it is shameful for what they did and recommend to stay away from a broker that without notice dropped a platform I guess this is the price of doing bussiness with an unregulated unregistered broker. All I was trying to ask was to combine allnaccounts into 1. And all keep hearing we have technical support issue gee I wonder why when you abruptly stop a platform without notice yes you will have a lot of complaints. Stay away from them
November 16, 2023
Unprompted review
Reply from OspreyFX
Dear David,
We sincerely regret that your experience of our platform migration has been less than ideal. At OspreyFX we strive for excellence service and fast and friendly customer service; this transition period while we change our trading software has made it challenging for us to be as immediately responsive as we would like.
Please note that the decision to migrate from MetaTrader to TradeLocker was made after extensive research and consultation; TradeLocker was designed for modern traders and offers the functionality as MetaTrader alongside additional upcoming capabilities in their features roadmap. We were unable to retain both platforms and our team has been working hard to ensure as smooth a transition as possible for our traders; we sincerely regret if you have been at all inconvenienced. Your accounts should be unaffected by the change and be the same on TradeLocker as they were on MetaTrader.
Regarding your frustration in getting hold of a customer service agent we do apologize: the unusually long waiting times are due to this ongoing migration. If you still require any assistance, or have any questions regarding TradeLocker, please don’t hesitate to reach out to our team at support@ospreyfx.com. We will do our best to serve you as quickly as possible,
Best,
OspreyFX
Just terrible
Just terrible. Got rid of Metatrader and migrated my account to Tradelocker without permission or notice. Very upsetting to be a client with them for so long and having all that wiped away without notice. Should of been a option to choose if we wanted to migrate our account or not. They made that chose for us.
November 16, 2023
Unprompted review
Reply from OspreyFX
Dear Malik,
We understand that this transition period has been extremely challenging for all our traders, and we sincerely regret any disruption to your trades. Please be assured that the decision to migrate platforms from MetaTrader to TradeLocker was made with our valued clients’ best interests at hearts. Unfortunately, we were unable to accommodate both trading software programs on our platform, but we are confident – following thorough research and trader consultations – that TradeLocker is best suited to the needs of our clients.
We strongly advocate for trust and transparency with our clients and understand that any platform changes where financial investments are concerned can be unsettling. We are happy to answer any questions you have and our team is on standby to support our clients through the transition process.
Thank you for your valued support over the years. Please let us reciprocate as your trading partner with any support and service you need during this time.
Best,
OspreyFX
Worst nightmare ever
Worst nightmare ever. They decided to get rid of MetaTrader and gave their customers virtually no notice (12 hours??) before migrating our accounts to Tradelocker. Apparently the notice was embedded in some junk email they sent out the day before. After I finally figured out where my money disappeared to (Since you can’t get a hold of anybody in customer service) I cancelled all my trades, zeroed out my account and put in a withdrawal request. 12 hours later my withdrawal request was denied because for some reason my account went to $-0.28 over night for no reason. So then I had to put in another withdrawal request which I finally got. All of this with no customer service support.
This was the worst experience ever. OspreyFX are financial terrorists!! Negative 5000 stars.
November 16, 2023
Unprompted review
Reply from OspreyFX
Dear Travis,
As a valued client we sincerely regret that you had a dissatisfactory experience during our platform migration. Please understand that the decision to change platforms from MetaTrader to TradeLocker was made following extensive research and consultations.
We are confident that TradeLocker is the ideal software for our clients: it was designed for modern traders and has all the same features and functionality of MetaTrader with a roadmap of future add-ons.
At OspreyFX we strive for excellent customer service and work to provide our clients with full access and control over their funds. Therefore, your experience is highly concerning to us, and we wish to get to the bottom of the matter as soon as possible. You should have no issues accessing your funds, and while we are pleased that your withdrawal was successful please excuse any delay in the process.
If you wish us to investigate this matter further on your behalf kindly email support@ospreyfx.com. Please note our team is extremely busy during this ongoing migration but we will do our best to respond as soon as possible,
Best,
OspreyFX
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At the beginning I was liking the…
At the beginning I was liking the experience with them. However, yesterday without forewarning they forcefully migrated my account from mt5 to tradelocker. Their customer service impossible to reach as they likely had and influx of angry customers wondering what is going on. Just poor service and management of their clients. Definitely reconsidering staying
November 16, 2023
Unprompted review
Reply from OspreyFX
Dear Dan,
Thank you for taking the time to leave your review, we welcome all feedback from our clients. While we are happy to hear that your initial experience was positive, we regret that you were not satisfied with how the MetaTrader migration was handled. Please understand the decision to change trading platform from MetaTrader to TradeLocker was a difficult one and finally unavoidable. It was made with the trading needs of our clients in mind.
TradeLocker was designed specifically for modern traders, and the features – both current and upcoming – offer excellent trading functionality.
While we are confident in the reliability and power of TradeLocker we sincerely regret any poor communication you experienced from our customer service team. It is an extremely busy time and our team are working around the clock to ensure that our clients’ trades are uninterrupted by this migration.
That said, your satisfaction is extremely important to us: please contact our support team at support@ospreyfx.com with your concerns, questions about TradeLocker, or any assistance required and we will make sure to respond as soon as possible.
Thank you again for choosing OspreyFX,
OspreyFX
They migrated my account to Trade…
They migrated my account to Trade locker. Platform is buggy and still under development. They dont ofer mt4 or mt5 anymore.
November 15, 2023
Unprompted review
Reply from OspreyFX
Dear Abraham,
We are sorry to hear you have had a less than satisfactory experience. TradeLocker is a powerful trading platform with all the same features and functionality as MetaTrader. The decision to migrate our traders’ accounts was made to improve our traders’ experience and offer the best trading tools available.
We are concerned to hear you experienced bugs: please contact our support team at support@ospreyfx.com and we will deal with these as soon as possible on your behalf.
TradeLocker is an innovative software designed with the needs of modern traders in mind. Feel free to send them any ideas you have for features or tools that would improve your experience; the platform is evolving fast and you could be a part of the roadmap.
Your satisfaction is our priority, and if there is anything else we can do to facilitate this necessary platform migration we would be delighted to assist.
Best regards,
OspreyFX
DO NOT USE OSPREYFX
DO NOT USE OSPREYFX! THEY MIGRATED MY FUNDS TO A DIFFERENT BROKER WITHOUT MY PERMISSION. I CANT EVEN GET TO MY FUNDS. THEY JUST STOLE MY MONEY. I AM REALLY PISSED OFF WITH THEM!
November 14, 2023
Unprompted review
Reply from OspreyFX
Dear Bryan,
Thank you for taking the time to leave your review. We regret that you are dissatisfied with the decision to migrate platforms from MetaTrader to TradeLocker.
Please understand that this decision was not made lightly: the migration was made with our clients’ needs and best interests at heart.
We are confident in the reliability and powerful trading functionality of TradeLocker and we would not have moved from MetaTrader if our traders would be impacted negatively in so doing.
We understand that changes where trading software is concerned are not ideal, and we fully appreciate your position and value your feedback. Let us assure you, however, that our team is working tirelessly to ensure as seamless a transition as possible and your account balance and trading positions will be exactly the same in TradeLocker as they were in MetaTrader.
For any questions about this migration, or if you require assistance navigating the new features of TradeLocker, please contact our support team at support@ospreyfx.com and they will be more than happy to help.
Best,
OspreyFX
I created a account yesterday and…
I created a account yesterday and uploaded my documents and today they blocked my account..What i do wrong ? They rejected my documents thats ok but why block me and i cant now upload again or something!! Very frustrating for me
November 3, 2023
Unprompted review
Reply from OspreyFX
Dear Asmir,
We apologize for any inconvenience you've experienced with your OspreyFX account. We uphold a rigid KYC process in order to safeguard our clients. We understand your frustration and we would be happy to explain our verification process to clarify your experience. Kindly contact us at support@ospreyfx.com and our team will be ready to assist you.
Best regards,
OspreyFX
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Great Broker
October 27, 2023
Unprompted review
Reply from OspreyFX
Dear BB,
Thanks for taking the time to leave your review. We are delighted that you had a positive trading experience with us.
Customer satisfaction is our top priority, we hope you continue to be a valued customer of OspreyFX.
Happy trading!
OspreyFX
Osprey Funded challenges are manipulated
Update: In response to Osprey's comments, I put together data from my experts tabs to show the side by side difference of the two accounts trading at the same time in regards to slippage and fill times. And the point I made to them is that this affects a lot of prop firms because they provide these services for several outside prop firms.
OspreyFX has a prop firm as well as a brokerage. They as well provide brokerage services for other prop firms as well. Well, I got a free trial from one of their customer prop firms while simultaneously running one of their own brokerage demo accounts. Both Osprey and the Prop firm I was using say that they allow HFT, which is very rare. Well, on my Prop firm demo free trial, my trades were delayed and had massive slippage, while the OspreyFX demo account had none of this. I was running them both on the same VPS and the conditions were starkly different. I questioned them about this on the chat, asking if the conditions for an Osprey Funding challenge are exactly the same as an OspreyFX broker demo. They ran around the question, never answered me, and then kicked me out of the chat twice. So obiously, there is manipulation going on here, where they say they would accept HFT trades on their funded accounts, but they manipulate the trades so that you would never be successful. I've seen Eightcap do the same thing as well. Do not trust these people.
October 30, 2023
Unprompted review
Reply from OspreyFX
Dear Mark,
Thank you for sharing your experience with Osprey Funded Challenges. We take any allegations of manipulation extremely seriously, and we will thoroughly investigate this matter on your behalf.
However, upon searching our accounts we were unable to find your account history. Kindly provide us with more details so that we can address your concerns.
Please contact our team at support@ospreyfx.com. We look forward to resolving this together,
Best Regards,
OspreyFX
I have been using Ospreyfx for 6 month…
I have been using Ospreyfx for 6 month now and I have had no problems adding or trading or withdrawing from my Ospreyfx account. Very happy with their service.
October 31, 2023
Unprompted review
Reply from OspreyFX
Dear R du Toit,
We appreciate you taking the time to share your positive experience as an OspreyFX trader.
We thank you for being a valued client, and we hope to continue to exceed your expectations!
OspreyFX
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