OTAA Reviews 1,345

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, including ties, bow ties, and shirts, often noting the excellent materials and craftsmanship. Many people appreciate the wide selection of items, colors, and styles available, finding exactly what they need. The delivery service is consistently highlighted as fast and efficient, with orders often arriving ahead of schedule. Consumers also commend the thoughtful and creative packaging, which adds to the overall positive experience. However, some customers experienced issues with sizing, finding that products did not fit despite using the company's size guide. A few reviewers also noted discrepancies between product images online and the actual color of items received. Additionally, there were occasional mentions of plastic packaging, which some felt was excessive, and a small number of people received items with minor defects like stains or creases.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, unique designs, and overall... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the quality of ties, bow... See more

Delivery service

Consumers express high satisfaction with the delivery service. Many reviewers highlight the incredibly fast... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and easy, with... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the easy navigation, the... See more

Based on these reviews

Rated 5 out of 5 stars

Bought ties, bowties and pocket squares for the whole grooms party and happy with the product. The free pocket square and socks are a bit pointless if they are not a matching colour to the tie. I got... See more

Company replied

Rated 5 out of 5 stars

Having bought numerous bow ties and pocket squares, they have always delivered in-terms of quality, price and more importantly...style!! OTAA bow ties, add that finishing touch that always gets notic... See more

Company replied

Rated 5 out of 5 stars

My husband absolutely loves his tie pin but I think he loves the card that came with it even more - he displays it on his bedside table. :) Everything about this shop was terrific. I loved the box i... See more

Company replied

Rated 5 out of 5 stars

I ordered an emerald green paisley self-tie bow tie and matching pocket square, received ahead of schedule! They were perfectly as ordered! My wife was very happy, as now we’ll complement each other’s... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

OTAA is a handmade necktie specialist and luxury shirt maker, dedicated to crafting meticulously hand-stitched ties and premium tailored shirts that redefine sophistication. Every necktie, from classic designs to skinny ties, bow ties, and knitted ties, is crafted by hand using premium fabrics that exude timeless style and durability. Our luxury shirts are tailored to perfection, designed to complement our handcrafted ties and elevate your wardrobe with a sharp, modern fit for any occasion—whether it's the boardroom, a wedding, or a black-tie event. OTAA’s commitment to craftsmanship has earned global recognition, with Fox News calling us “The Best Ties in the World,” GQ stating “OTAA has got pretty much every style of tie you could dream of,” and the Daily Mail highlighting us as “The brothers who have made it their mission to smarten up the average Aussie man.” HuffPost describes OTAA as “chock full of quirk, and customers love it.” With fast shipping, premium quality, and a passion for detail, OTAA delivers unmatched excellence in handmade neckties and luxury shirts. Elevate your style with a brand that blends craftsmanship, originality, and refinement—because looking sharp is a way of life. Visit www.otaa.com to discover more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

thoughtful, stylish, great for a wedding

The tie is very nice and arrived a lot faster than expected...just a few days to come all the way from Australia via DHL! My son will look great as a ring bearer in a wedding next month. He's 7, tall and thin for his age, and the kids bowtie looks great on him.
The brand takes a lot of care with the packaging - lots of cute thoughtful designs on the cards. Some of it is a little excessive, but it adds to the premium quality feel.

October 7, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day legend 🙌

You made our day with this ace 5-star shout 🍻! Stoked to hear the tie arrived lightning fast, our carrier pigeons must’ve had a strong tailwind from Australia 🐢🦜. Sounds like your young bloke’s going to steal the show as a ring bearer, sharp, stylish, and rocking that bow tie like a true OTAA gent 👌⚓.

We really appreciate your kind words about the packaging too, it’s all about those thoughtful touches (with a bit of cheeky charm) to make the experience special 🌊.

Thanks heaps for the love and support, wishing your family an unforgettable wedding day ahead 🎉.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Bought two ties

Bought two ties. Both are great. Can’t decide which one is better. Reckon it’s a dead tie.

October 14, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day George 🙌

Mate, you made our day with this legendary 5-star shout 🍻! Love that both ties are neck and neck, sounds like a real dead tie to us too 👌🦜. George, you’re a legend for backing OTAA, and we’re stoked you’re torn between two damn fine choices ⚓🌊.

Thanks heaps for the support, spread the good word, and we’ll have more stellar styles waiting for your next tough decision 🎉.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 3 out of 5 stars

Need to state colours!

Very quick delivery however it doesn’t note what colour is which on the ties/pocket squares!!!
I ordered 2 different “colours” because i needed it match shoes but the ties looked exactly the same colour and if i wanted to order a 2nd pair i wouldn’t know which colour to order again. How frustrating.
The colours: Vernazza Dark Brown & Chocolate Brown

October 13, 2025
Unprompted review
OTAA logo

Reply from OTAA

G'day Tiffany,

Thanks a bunch for your honest feedback. We really appreciate you taking the time to let us know. We’re stoked to hear your OTAA order arrived swiftly but truly sorry for the colour mix-up between the Vernazza Dark Brown & Chocolate Brown Skinny Ties/Pocket Squares.

Just a quick note, each tie and pocket square has its product name and SKU printed on the back of the packaging to help identify which is which.

To make sure, we’ll be reaching out shortly to chat through this with you and find a resolution that feels right. Thanks again, Tiffany. You made our day by helping us improve OTAA! 🙌

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

I bought the Sinatra black striped tie…

I bought the Sinatra black striped tie and it’s a great tie, amazing quality, great colour and looks exactly as advertised on the website, it also arrived a day earlier than expected. I would certainly consider buying from them again in the future.

October 9, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day legend 🙌

Mate, you made our day with this stellar 5-star shout 🍻! Stoked the Sinatra Black Striped Tie came through with amazing quality, great colour, and looked spot-on with what you saw online 👌🦜. Even better that it arrived a day early, our carrier pigeons must’ve been flying overtime that day ⚓🌊.

You’re an absolute legend, and we’d be rapt to have you back for more damn fine gear in the future 🎉.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Love it all!

Website is great. Easy to navigate, find and compare items. Delivery was uber speedy. The tie and pocket square are perfect. Your attitude is awesome. I don't mind your emails and advertising appearing everywhere now because they are hilarious. My son has purchased from you for years. His recommendation of your company for his dad was the best.

September 24, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day Lyn 🙌

Mate, you made our day with this legendary 5-star shout 🍻! Stoked to hear you loved everything, from the speedy delivery to the perfect tie and pocket square.👌🦜 Hearing that you enjoy our cheeky emails and that your son’s recommendation brought you our way absolutely warms the hearts of the OTAA crew ⚓🌊.

You’re a damn fine legend, Lyn—thanks for backing OTAA and for bringing the whole family into the fold. We’ll keep the laughs, quality, and damn fine gear coming your way 🎉.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Beautifully presented in lovely…

Beautifully presented in lovely packaging. Great quality items that he loves. Delivery was very quick. I will definitely be purchasing again! Thanks so much!

September 12, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day Jane 🙌

Mate, you made our day with this ace 5-star shout 🍻! Stoked to hear the packaging hit the mark, the quality impressed, and he’s loving the OTAA gear 👌🦜. Quick delivery’s always the goal, our carrier pigeons must’ve been flying extra fast that day ⚓🌊.

Jane, you’re a legend for backing us, and we’re pumped you’ll be shopping with us again, more damn fine styles are waiting for you 🎉.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Easy to navigate and make a purchase.

Easy to navigate and make a purchase on the website, and the speed to which the items are shipped and delivered.

September 28, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day Elvis 🙌

Mate, you made our day with this stellar shout 🍻! Stoked to hear the website was easy to navigate and the gear landed quick, our carrier pigeons must’ve been flying full tilt 🐢🦜. Elvis, you’re a legend for backing OTAA, and we’re pumped to keep you kitted out with more damn fine styles ⚓🌊.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

I love your stuff

I love your stuff, have found almost everything amazing. Great fitting shirts, bold quality ties that catch the eye and tie well.

I had one tie that the stitching wasn't great and wasn't fit for purpose but 1 of many things isn't a huge issue

September 30, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day Brendan,

Mate, you made our day with this ace review 🙌🍻! Stoked to hear you’re loving the shirts for their fit and the bold, quality ties that tie up a treat 👌🦜. That’s the kind of feedback that keeps the OTAA sails full ⚓🌊.

Sorry though to hear one tie didn’t hold up with the stitching, that’s not the standard we want for any of our gear. We appreciate you pointing it out, and we’ll take it on board to keep things tighter moving forward.

Brendan, you’re a legend for backing OTAA and sharing both the highs and the hiccups, it helps us deliver even more damn fine gear.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Generally all good

Generally all good, great range of options, good quality, very fast. My main feedback would be for OTAA to eliminate plastic packaging. Seem like a lot of effort has gone in to making all external packaging and labels paper/cardboard, but then the garments are plastic wrapped. Why not switch to tissue paper for wrapping?

September 18, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day Austen,

Thanks heaps for the thoughtful review, legend 🙌 We’re stoked to hear you rate the range, quality, and speedy service, our carrier pigeons must’ve been on point that day 🐢🦜. Really appreciate your feedback on the packaging, too. You’re spot on, we’ve worked hard to shift most of our external packaging to paper and cardboard, but the plastic wrap on garments is something we’re actively looking into. Switching to tissue is a damn fine idea and exactly the kind of insight that helps us improve ⚓🌊.

Austen, you’re a legend for backing OTAA and sharing this, it keeps us sailing in the right direction.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Must read.

When I first ordered my tie I was excited the packaging was amazing truly had me smiling while opening it. Almost like Christmas. I was a little upset once I saw a stain on the tie I received. I always shop brick and mortar for reasons like this and to check quality. I informed the company of my situation and without even asking they delivered me a brand new tie within just a few days. I was thoroughly impressed by the customer service and ofcourse the great selection of bowties which are of great quality. I will for sure be purchasing more items from the company.

September 16, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day X T 🙌

Mate, you made our day with this stellar review 🍻! We’re rapt the packaging gave you that Christmas-morning buzz—that’s exactly the OTAA spirit. 👌🦜 Sorry your first tie had a hiccup, but we’re stoked the crew got you a fresh replacement straight away and that it landed in just a few days ⚓🌊.

Legends like you remind us why we do what we do. Pumped to hear you rate the bow ties as great quality and that you’ll be sailing back for more damn fine gear 🎉.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 1 out of 5 stars

Ties were expensive to begin with

Ties were expensive to begin with. When I received it the quality was not comparable to competitors like Tie Bar and DAZI. Then when having to return the tie, it’s $20+ to ship back to Australia.

The company is all marketing and flare with high priced items that don’t match quality of their competitors. Don’t spend the time, hassle and lack of quality of their ties.

September 9, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day Samuel,

Thanks for taking the time to share your honest feedback. We’re genuinely sorry to hear that your experience with OTAA didn’t meet expectations. We always aim to deliver quality and value in every piece, so it’s disappointing to know you felt otherwise when comparing us with other brands.

We also understand your concern about international return costs. Being based in Australia can make returns more expensive for overseas customers, and we know that’s not ideal. At the same time, we haven’t received any email or contact from you regarding this return. If you had reached out, we could have guided you through the process and helped in any way possible to make things easier.

Your comments are valuable and we’ll take them on board as we continue to review both our product standards and our return options.

Samuel, we appreciate you giving OTAA a try and we’ll be reaching out shortly to discuss a resolution that works best for you.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Great gear

Thanks guys, change of outfit for an upcoming function and couldn't find what I needed anywhere but then I found OTAA and you had everything I needed. The range of colours and styles was amazing and I'm very pleased with the products I received. The quality is superb and my order was processed and delivered within 2 days. I highly recommend OTAA and I will be looking very dapper at the function. Thanks guys, crack another beer, you've earned it, and cheers.

August 12, 2025
Unprompted review
OTAA logo

Reply from OTAA

G'day Chris! 🐢🙌

Mate, you’ve just made our day with this ripper 5-star review! We’re stoked you found exactly what you needed in the OTAA lineup and even happier to hear the gear’s going to have you looking sharp as a tack at your function. That range of colours and styles is our pride and joy, and knowing the quality ticked all the boxes for you is ace ⚓👌

Big cheers for shouting out the quick turnaround too, our carrier pigeons are flapping with pride right now. Chris, you’re a true legend for recommending us, and we’ll happily crack that beer in your honour 🍻🦜

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Loving the ties

Just got a couple more ties from you and they're great. High quality, firmly constructed and wearing them makes even me look like an almost-respectable man in the workplace.

Great work boys, and I'll be coming back for more. Cheers :)

June 24, 2025
Unprompted review
OTAA logo

Reply from OTAA

G'day legend 🦈

Now that’s the kind of review that has us crackin’ a grin and high-fivin’ across the warehouse! If OTAA ties are helping you look “almost-respectable” at work, we call that a bloody miracle in motion 😎⚓

Stoked to hear the quality and construction are hitting the mark — massive cheers for the kind words and the support. We’ll have more ace gear ready when you’re back for round three 🍻

Cheers,
The Brothers at OTAA ⚓🌴

Rated 1 out of 5 stars

UPDATE: I searched my Spam folder. Unfortunately, while I’ve never experienced this with a vendor I’ve done business with, responses fromRESPONSE-C/S after several attempts to simply verify an order!!

I never received an order confirmation…thought perhaps I hadn’t completed the on line process correctly-it happens (?).

Have sent multiple e-mails, just to inquire & correct if necessary-no one responds at all. WOW.
Totally unacceptable.😞

Ironically, I’ve probably received 10 marketing emails in the days I’m waiting to get just a single response from customer service.
Auto-marketing is on top of its game/customer service not so much!

April 30, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day Ann! 🐢

Thanks for your feedback — we’re truly sorry to hear your experience didn’t feel up to scratch. That’s never what we want for any of our awesome customers.

After reviewing your message and checking our records, we wanted to clear a few things up. Our customer service team actually did respond to each of your emails — and we even received replies from you too! 🙌 We confirmed your bow tie order came through Amazon (cheers for that, legend!), but we found no completed order for the Glen Plaid Pocket Square on our end. No charge went through, and no order confirmation was issued — which usually means the transaction didn’t fully process.

Just to be safe, we’ve followed up with you again personally to help sort this out quickly. The Brothers at OTAA are here to get this all wrapped up smoothly for your upcoming event.⛵

We’re bummed this left you feeling disappointed, especially with all those marketing emails flying in while you were waiting. Our auto-parrots 🦜 sometimes squawk a bit louder than intended, but rest assured, our customer service team was absolutely on the case!

We hope this clears things up, and more importantly, we’re stoked to help get you styled in time. Thank you for bringing this to our attention — your voice matters to us, Ann.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 1 out of 5 stars

OTAA DOES NOT RESPOND TO REQUESTS FOR RETURNS

I HAVE BEEN SPENDING HOURS ON END TRYING TO RETURN SOMETHING, AND NO ONE RESPONDS TO ME. I am trying to return a bow tie and have sent multiple emails to OTAA as it is supposed to be returnable as they claim on their website. No one is answering me. I left another review about this and they finally responded to the review but with LIES. Theyu claimed that they sent emails back to me and a return slip but they are not telling the truth as I never received any emails from them and the emails did not go into spam. DO NOT DEAL WITH THIS COMPANY. I AM EXTREMELY FRUSTRATED

May 1, 2025
Unprompted review
OTAA logo

Reply from OTAA

G'day Franrd! 🙌

Thanks so much for taking the time to share your feedback — we truly appreciate it and are really sorry to hear about the frustration you’ve had. That’s definitely not the experience we aim to deliver, and we understand how disappointing this must have been for you.

We’ve actually replied to your email 4 times and sent a follow-up as well, all with the return instructions — it’s possible there may be an issue with your inbox or email provider, as our responses haven’t bounced back to us. We totally understand your concern, and we want to make sure things are clear and easy moving forward.

To return the bow tie, here’s a quick guide you can follow. It's also available in our website under the Return Policy page:

Head to our Returns & Exchange page here: https://www.otaa.com/pages/returns

Enter your order number and email address. Follow the prompts to complete your return Once done, please ship your return to:

OTAA HQ
20 Columbia Court, Dandenong South VIC 3175
Australia

You’re welcome to use any shipping method that suits you; USPS, regular mail, snail mail, or the most economical option. Once your return is logged in our portal, any extra time for shipping won’t count against you, so feel free to choose a slower, cheaper method. Shipping costs are typically budget-friendly with a simple envelope or sleeve instead of a box, depending on location. 🚀

Once it lands at OTAA HQ, we’ll have your refund sorted within 7 business days.

We’re here to help, and our goal is to make sure you feel 100% confident shopping with OTAA. If there’s anything else you’d like us to look into or clarify, please don’t hesitate to reach out.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

What a beautiful gift!

First time I have shopped with OTAA. I purchased a racing tie pin as a gift. I was so impressed by the beautiful quality of the pin and the presentation of the packaging; it far exceeded my expectations for the price. The website is beautifully designed and user friendly, the product arrived quickly - can't fault - highly recommend. Will deff shop again.

April 14, 2025
Unprompted review
OTAA logo

Reply from OTAA

G'day Rene! 🦩

Now that’s a review that’s got us grinning from ear to ear! 🙌 Massive cheers for giving OTAA a whirl—we’re stoked your first time with us was such a stellar experience. That racing tie pin must’ve looked like a million bucks (carried in by our champion carrier pigeons 🦜, of course)!

We’re chuffed to hear the packaging, price, and website all hit the mark—and even more thrilled to know you’ll be back. You made our day, legend. Come by anytime for more ace gifts (or a sneaky treat for yourself)! 🍻🎉

Catch you again soon!
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Amazing!

I can't praise enough the quality, design and price of OTAA's neckties! The dedication to detail and the approach to the customers are incredible! When you receive a package from OTAA, you feel like a king!

April 1, 2025
Unprompted review
OTAA logo

Reply from OTAA

G'day Dragana!

Crikey, what an epic review! 🦩🙌 You made our day in the best way possible. We're stoked to hear you're loving the quality, design, and price of our OTAA neckties—that’s the triple threat we aim for 🎯👌

Your kind words about our attention to detail and how we treat our legends like you? That means the world to us. And if opening an OTAA package makes you feel like royalty—well, mission accomplished, Your Majesty 🐢👑

Thanks a million for the 5 stars, Dragana! Come back any time for more ace threads, and don’t forget to spread the good vibes 🍻⚓

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Great experience with OTAA

Just wanted to drop a review for this amazing brand. I spoke to Max a couple weeks ago and went in store for a click and collect order. I was supposed to grab the order and leave quickly, however, I ended up wanting to buy another tie last minute. Monday was only meant for click and collect orders and the store wasn’t open on the day but Max was so understanding and was open to us picking out another tie in store. He also threw in a free pocket square, which was very kind and we appreciated his lovely customer service. A great brand to buy from with affordable ties and kind owners.

February 24, 2025
Unprompted review
OTAA logo

Reply from OTAA

G’day Phebe! 🦜

Mate, this review just made our day! ⚓🙌 Stoked to hear you had an awesome experience with Max and that he could help you out with that last-minute tie upgrade—talk about a solid win! And a bonus pocket square? That’s just how we roll at OTAA. 😏

Massive cheers for the kind words and for backing OTAA. Can’t wait to have you back for more ace finds!

The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Excellent craftsmanship

I’ve been struggling for a while now to find good quality classic ties. However, I received my tie today from OTAA and was thoroughly impressed. The craftsmanship and fabric are excellent. A proper classic tie. Five stars

February 20, 2025
Unprompted review
OTAA logo

Reply from OTAA

G'day Mostafa! 🦜🙌

Mate, you just made our day! We’re absolutely stoked that your OTAA tie hit the mark and brought that classic style you’ve been hunting for. A proper classic tie deserves a proper legend to wear it—so we reckon it’s a damn fine match! 👌

Massive cheers for the 5-star love! 🍻 Next time you’re after another ace addition to your collection, you know where to find us. Spread the word, and keep rocking that top-notch style!

The Brothers at OTAA 🌴⚓

Rated 2 out of 5 stars

Returns scam

Scam. For returns, you have to pay full shipping to Australia. Hope you like what you ordered and if not, that is light! Because this is akin to a "no returns" policy.

February 16, 2025
Unprompted review
OTAA logo

Reply from OTAA

G'day Katya! 🙌

We’re sorry to hear you’re unhappy with our returns process. We understand that international returns can be frustrating, and we never want our customers to feel caught off guard. We aim to be transparent about our policies, and we’re always here to help you navigate any issues.

We’ve requested your information so we can reach out via email and see how we can make things right for you. Our goal is always to ensure that your experience with OTAA ends on a positive note, and we're here to help however we can.

Thanks for your feedback—it’s invaluable in helping us improve.

Looking forward to getting this sorted for you!

Cheers,
The Brothers at OTAA ⚓🌴

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