Ordered CBD oil online, got a confirmation email and then nothing, no response to emails or from messaging on Instagram. Their phone number is not valid. Had a look around on line and some exports sa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is definitely a product that is good in theory. I tested my water pressure at the spigot and at the end of the small brass connector and both are sending PSI of 46. I contacted Oto and they are s... See more
Company replied
Complete waste of Time, if you’re wanting a good night sleep. Felt absolutely no different even when the bottle was finished during which time the applicator on the stopper broke. Definitely not Worth... See more
I found OTO to be a mixed bag. The Sleep Drops relaxed me to an extent, but they weren’t a game-changer for a good night’s sleep, even after finishing the bottle. The flavour was pleasant, but I had i... See more
Company details
About OTO
Written by the company
OTO is the UK's leading CBD lifestyle brand with an award-winning range of skincare, wellness and beverage products that are designed to allow people to discover the power of CBD through thoughtful and effective products that easily and enjoyably fit into their daily lives.
Through their unique curation process, they source the highest quality essential oils, scents and flavours from around the globe, blending them with pure CBD. Every step of their design process is taken with care, and uncompromising attention to detail.
OTO's products can be found in some of the most esteemed retail and hospitality venues around the world, from Selfridges to the Mandarin Oriental Hotel.
Some of OTO's best-sellers include, CBD Sleep Drops, which are renowned for their incredible ability to transform the quality of your sleep, and CBD Cocktail Bitters, a world's-first product which allows you to create the finest 'mindful cocktails' wherever you are.
Contact info
Missionworks 41 Iffley Rd, W6 0PB, London, United Kingdom
- 0203 963 5955
- support`@otowellbeing.com
- otocbd.com
1.7
Bad
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The speed of the delivery
The speed of the delivery. Order came in less than a week, from the UK to California. OTO’s facial care products are fantastic!
January 23, 2023
Advertisement
It works you should try it
I received a small bottle of the oto cbd sleep drops in a gift box from website for cosmetics. I firstly took 1 pump but i didnt feel anything. I have never used previously CBD so didn't know how long should take for the oil to work so I took a second pump. And then it hit me so much that i couldn't keep my eyes open anymore. I couldn't believe to be honest what strong effect this oil had on me, considering its only 10% cbd , but i was happy and ordered a big bottle from the oto website. Really nice oil :)
December 1, 2022
Unprompted review
Great customer service !
Great customer service, friendly and professional.
Amazing products , high quality.
Thank you
Definitely using in the future
Recommend to friends and family
November 20, 2022
Great product
Great product. Really works. I also purchased some for a friend who is getting good results too.
December 1, 2022
I was recommended these from a friend…
I was recommended these from a friend but unlike other CBD oils I have tried these had no effect of any kind. I did get a discount though so not totally disappointed
December 1, 2022
Advertisement
A Good Company
My products arrived on time and I am enjoying using them. I would certainly use Oto again
November 23, 2022
My order was missing a cleanser which…
My order was missing a cleanser which was supposed to be included. Otherwise, the items I received were great.
November 18, 2022
Came highly recommended and lived up to…
Came highly recommended and lived up to that review.
October 15, 2022
Reply from OTO
Thank you for taking the time to share your review, Jonathan. We're so glad we met your expectations.
Item arrived quickly
Item arrived quickly. Works really well and you notice the difference for feeling more relaxed. Taste is good. Happy with product and service.
September 30, 2022
Reply from OTO
We appreciate you taking the time to share your feedback about our service and CBD Day & Night Drops. We're glad to hear you're seeing a difference, and that everything is going well.
Advertisement
Reply from OTO
Great to hear you've had such a positive experience with us.
Amazing
Delivery was super fast and the CBD sleep drops are amazing, I haven't slept so well in years. Miracle in a bottle. Thank you OTO
October 5, 2022
Reply from OTO
Thank you, Raj - Great to hear you're having such positive results with our Sleep Drops and getting a good night's sleep!
Excellent product and excellent…
Excellent product and excellent service! This has changed my life, counteracting the peri menopause symptoms of disjointed sleep, ensuring I am well rested and relaxed when I wake up each day! Can’t recommend it enough!
October 10, 2022
Reply from OTO
Thank you for telling us how much our Sleep Drops have helped. Menopausal and peri-menopausal symptoms can have a significant impact on your life, so we're glad to hear you are feeling more rested and relaxed.
Disappointed
Disappointed with the product, it doesn't work at all. I would not recommend it. Customer service not helpful. So expensive for nothing, like throwing my money to the bin.
September 25, 2022
Reply from OTO
The feedback we receive from our customers is so important to us and we were saddened to read your review. We’d like to get a better understanding of why our Drops haven't worked for you to see if we can offer any further advice and support and to see how we can improve our customer experience. You can contact us via info@otocbd.com.
Advertisement
Did nothing
Didn't help my sleep whatsoever, did nothing and the bottle is so small it only last 3 weeks. Wouldn't buy again, especially as it's so expensive.
September 22, 2022
Reply from OTO
We’re sorry to hear our Sleep Drops haven't worked for you. CBD reacts differently to everyone, and it is possible that your body's internal systems are already running at full capacity if you didn't notice any benefits. Our 15ml bottle is designed to last a month, so about 30 uses. By releasing half a dropper each application delivers 50mg of CBD which is the research recommend amount to impact your sleep. The perfect amount will be different for everyone, and CBD can act quickly for some, but others have to use the products for a longer period before they notice any changes.
Please feel free to contact us at info@otocbd.com if we can be of further help.
Reply from OTO
Sleep Drops summed up perfectly. Thank you!
Doesn’t make any difference
Doesn’t make any difference! Very poor expensive product
September 19, 2022
Reply from OTO
We’re disappointed that our Sleep & Power Drops haven't given you the benefits you’d hoped for Yvonne. The response to CBD varies from person to person, and some people may find it takes longer to build a supportive effect in their bodies. Another reason if the dosage is too low, the perfect amount will be different for everyone. Increasing the amount you’re using may make the difference you’re looking for. Being consistent is the best way to see results so that it's always present in your system.
With time and small changes, we hope you will notice a difference. Please feel free to contact us at info@otocbd.com if we can be of further help.
Love both the power and sleep drops
September 18, 2022
Reply from OTO
Super to know you love both. Thank you!
Advertisement
Ordered 4 weeks ago, never received it
Ordered 4 weeks ago, never received it. Been in touch with customer service numerous times who has been looking at the status of my parcel. Contacted them again and now they arranged a refund. Sadly not able to try their product.
September 13, 2022
Reply from OTO
We were so disappointed you didn't receive your order Ineke. Our team is still investigating this as the problem seemed to stem from being held up at customs. I hope in the future this type of issue can be resolved and you can look forward to trying our products.
Friendly fast service together with…
Friendly fast service together with clearly explained details. I bought the pillow spray and am finding it really helps me get to sleep quickly
September 12, 2022
Reply from OTO
Thank you for your kind words, Jean. Great to know it's helping.
Excellent service and speed of…
Excellent service and speed of delivery. Good product too.
September 7, 2022
Reply from OTO
Great feedback, thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.