OTTO Reviews 

Worst experience, I will not purchase from otto anymore. Worst back office ever.

Wanted to purchase a new washing machine for €499. No possible to buy as a visitor, not possible to buy on a 'Rechnung' - even though my credit rating is AAA. Not possible to buy on crefid card.

Good news though, I did find the washing machine elsewhere cheaper and bought it there.

Everything was good

Otto uses Hermes and doesn't tell you while buying that they deliver with Hermes. My product is now damaged during the delivery and the situation is unclear even though the promised delivery time has already passed. Let's see how many weeks I need to wait to receive something... Never ever Otto again.

10-May-2024
OTTO is using Hermes for delivery and they are worst. Now for three consecutive days, Hermes say delivery attempted, but that's just outright lie. They never did. It is always the case when ordering things from OTTO. Please don't use OTTO as long as they do something about the deliveries.

Update: Now package arrived on next attempt. But it doesn't contain the iPhone that was order rather Samsung A04e .. I really regret order from OTTO now.

Update: 14-May-2024
It has been more than a month, no refund from Otto. They keep replying that it is under process, but nothing happens.

Very very very bad customer support. Ordered a washing machine there, unfortunately. Can not get normal support 2nd week already.

They canceled the item, and right after they charged me, first and last time, I bought here, total scam

Samsung Galaxy Tab A9+ 5G Tablet (11", 64 GB, Android,One UI,Knox, 5G)
Dieser Artikel kostet bei Aldi mit einer 10€ Guthaben Sim-Karte dazu nur 249.--€.
Warum ist Otto nur mit dem Geräte Preis von 279,99 € da so teuer?

In total I called Otto.de 21 times without getting any help. absolutely incompetent staff. You are sent around and no one is responsible for what you need. I wanted to order a washer-dryer, but the delivery date was changed three times at very short notice and in the end it was simply canceled by Otto.de. Now I had to order the washer-dryer again. The delivery date was changed again very quickly and there was no chance of me changing it and I had to drive home very quickly from a doctor's appointment. I waited a total of more than three months with a lot of stress for the washer-dryer.

After I posted my original review (below), I was contacted by OTTO's special complaints department and they then sent me my invoice by post. Upgrading to only three stars because I shouldn't have had to go through this rigamarole in the first place. Their regular customer service showed zero initiative to solve the issue when it was clearly in their power to do so.

ORIGINAL REVIEW: I bought a washing machine from OTTO 3 years ago. It should still be under warranty, but I don't have the bill of sale, because they never sent me one. Instead they sent me a link, which is no longer working. I contacted their customer service, and nobody can find any record of my purchasing my machine, despite my providing the bill number, customer number, and screenshots of the Emails from the purchase. German law says they should keep the bill for 10 years, but it seems they have not done so. I have exchanged many Emails already each time with a different customer service representative, and been shuffled around on the phone among several representatives as well. Each of them seems to react to the issue with a proverbial shrug.

Ordered a clock for my daughters birthday, I should receive it within a week. After three week I still got nothing.

Delivery costs would be returned (this is what the employee promised after I contacted two weeks after the order). Never received the costs.
Cancelling my order was not possible anymore because it was already out for delivery and a lot of other nonsense.

I will never buy something at Otto again

Worst site. I returned an XL size jacket (which is oversize) and they cancelled the order because a sticker was missing. I didn't pay the money because they never send me the returned product back. WORST COMPANY and don'T even compare this cow dung company (I cant use the s*** word) with AMZON.de

Was really great

Recently Otto changed its payment system. My old credit was not usable anymore. I had to pay my last purchase twice as my new payment was also added to the old credit! Since then I am trying to get my money back. They promised that I will get it in few days which became a month! Then I contacted again after a month, and this time the promise was for 5 weeks :D.

I personally think they are making benefit from credits of customers.

We bought a SanDisk micro sd memory card and after 3 days the tracking says it is delivered. It does not say where or in which neighbor. Nothing else no info. Just delivered. The parcel company is HERMES. Since Friday we try to find a solution because OTTO says that from the moment that the tracking shows “delivered” we have to pay the amount one way or another. They do not recognize the fact that the customer has not received the goods. It is a shame because OTTO was not like this a year ago and we bought stuff from them often. Now we try to contact HERMES to find a solution and we still try. But OTTO? Not anymore. The customer care shows the real face of a company and how they handle their returning customers and OTTO has miserably failed!! Totally not recommended.

Werde nie wieder zu Otto zurückkehren, ich bevorzuge Amazon oder eBay für erstklassigen Service. Kürzlich habe ich das Cheffinger Kofferset von IM Trading über Otto.de erworben, und die Erfahrung war mehr als enttäuschend. Das Produkt, beworben als 3-teiliges Hartschalen-Trolley-Set mit 4 Rädern, konnte nicht einmal die grundlegendsten Erwartungen erfüllen.

Erstens ist die Verarbeitungsqualität miserabel. Das angeblich strapazierfähige ABS-Material wirkt instabil, und nach nur einer Reise sind die Koffer voller Kratzer und Dellen. Es ist entmutigend zu sehen, dass ein Produkt als "Reisekofferset" beworben wird, aber den Strapazen des tatsächlichen Reisens nicht standhalten kann.

Die Räder, als Feature für eine reibungslose Mobilität angepriesen, sind eine konstante Quelle der Frustration. Sie blockieren leicht und haben Schwierigkeiten, sich auf etwas anderem als einer perfekt flachen Oberfläche zu bewegen. Das Navigieren durch überfüllte Flughäfen oder unebenes Gelände wird zu einer Geduldsprobe.

Darüber hinaus lässt die Qualität der Reißverschlüsse zu wünschen übrig. Einer der Reißverschlüsse am Koffer brach beim ersten Gebrauch, wodurch das gesamte Fach unbrauchbar wurde. Diese Fragilität ist inakzeptabel für ein Produkt, das den Belastungen des Reisens standhalten soll.

Um das Elend zu vervollständigen, kam das Set mit einem merkwürdigen Geruch an, der bisher nicht verflogen ist. Es ist nicht nur unangenehm, sondern wirft auch Bedenken hinsichtlich der verwendeten Materialien im Herstellungsprozess auf.

Der Kundenservice von IM Trading war unresponsiv und wenig hilfreich. Versuche, diese Probleme anzusprechen und eine Lösung zu finden, wurden mit Stille beantwortet, was mich mit Frustration und Bedauern über diesen Kauf zurücklässt.

Zusammenfassend hat sich das Cheffinger Kofferset als eine schlechte Investition erwiesen. Die mangelnde Verarbeitungsqualität, die unzureichende Funktionalität und der nicht vorhandene Kundensupport machen deutlich, dass dieses Produkt seine Versprechen nicht einhält. Sparen Sie sich die Mühe und schauen Sie sich anderswo nach ein
English- Will never come back to otto, I prefer amazon, ebay instead for great service. I recently acquired the Cheffinger Suitcase Set from IM Trading via Otto.de, and the experience has been nothing short of disappointing. The product, marketed as a 3-Piece Hard Shell Trolley Set with 4 Wheels, has failed to live up to even the most basic expectations.

Firstly, the build quality is abysmal. The supposedly durable ABS material feels flimsy, and after just one trip, the suitcases are covered in scratches and dents. It's disheartening to see a product marketed as a "travel suitcase set" unable to withstand the rigors of actual travel.

The wheels, touted as a feature for smooth mobility, are a source of constant frustration. They jam easily and struggle to maneuver on anything other than a perfectly flat surface. Navigating through crowded airports or uneven terrain becomes an exercise in patience.

Moreover, the zippers are of questionable quality. One of the suitcase zippers broke on the first use, rendering the entire compartment unusable. This level of fragility is unacceptable for an item meant to endure the stresses of travel.

To add to the woes, the set arrived with a peculiar odor that has yet to dissipate. It's not only unpleasant but raises concerns about the materials used in the manufacturing process.

Customer service from IM Trading has been unresponsive and unhelpful. Attempts to address these issues and seek a resolution have been met with silence, leaving me with a sense of frustration and regret over this purchase.

In summary, the Cheffinger Suitcase Set has proven to be a poor investment. The lackluster build quality, subpar functionality, and nonexistent customer support make it abundantly clear that this product falls short of delivering on its promises. Save yourself the trouble and look elsewhere for a reliable and durable suitcase set.

I bought through my son a Nordmende Transita 400.
It was delivered in faulty state (Dead On Arrival).
Otto will not replace the radio with a working one, but only repay the paid amount of money. In between the prices of the Nordmende Transita 400 has gone steeply up. A bad experience.

Since there is no way to give a negative Feedback directly on the telephone I think it is a better practice to Train customer service with the proper way of handling inquiries. I called today to follow up my order since the order says it will be delivered but it‘s 7PM and the order is not Yet here. I spoke with the Rep his name (Benjamin) with A German accent which unfriendly the tone of voice and sarcastic,He even raise his voice since I do not get the last point he mentioned.I mean why do they have to treat customer like this if we tried our best to communicate with them with German.He is a joke

I just wanted to show how disappointed I am with this company, I bought a pair of headphones at the beginning of December which was actually a birthday present, and until now I haven't received the product or any news about it, apparently the delivery company Hermes doesn't have any no idea where my product is, the delivery was supposed to have been delivered on 12/19, some advice, don't buy from this company.