Horrible Service Experience
In early December, I entrusted my reel to Otto's for repair, with the expectation of a prompt resolution within approximately two weeks. About a week later, Otto's reached out, quoting a repair cost of $170, which I accepted considering the reel's value. However, subsequent updates on the progress were scarce. Towards the end of December, following a lack of communication, I reached out to inquire about the status of the repair, only to be advised to await further updates.
As the new year commenced, I took the initiative to follow up in mid-January, only to be informed that the holiday closure of Penn, the manufacturer, would extend the repair timeline by at least another week. Despite assurances of timely communication upon completion, I received no further updates.
February elapsed without any advancement, prompting me to withhold further inquiries, foreseeing a recurring pattern. However, by mid-March, frustration had reached its peak. Upon reaching out to Otto's once again, I was informed that the employee responsible for the repair would remain unavailable for an additional two weeks.
Given the wait of nearly four months, I made the decision to retrieve my reel and seek repair services from an alternative establishment.
I'd recommend avoiding Otto's for your fishing gear needs. They also tend to be on the pricier side compared to other fishing stores. You might find better deals and service elsewhere.