Otto Tiles & Design Reviews 69

TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

Gorgeous hand made tiles on the website. We received a beautiful handmade product that was badly stained with what looked looked like chicken shit and blue byro ink all over. Some tiles were pretty ba... See more

Rated 4 out of 5 stars

Needed some bespoke tiles for a restaurant that we were working on. Came across Otto tiles, and they had exactly the sort of thing that we were looking for, so placed the order. It took a little bit l... See more

Company replied

Rated 5 out of 5 stars

Otto Tiles & Design made my dream kitchen become reality. From my first query in regards to a range of tile, to sharing completion photos with the team, everything was perfect. Special shout out to Il... See more

Company replied

Rated 5 out of 5 stars

We recently bought our new flat and after lots of researches we’ve made, decided to buy Otto Tiles’ pink striped cement tiles for our bathroom floor. Throughout the buying process, Otto Tiles provided... See more

Company replied

Company details

  1. Architect

Information provided by various external sources

Otto Tiles and Design is the leading tile shop and provider of handmade and bespoke encaustic cement tiles, Moroccan tiles, terrazzo tiles, ceramic tiles and porcelain tiles.


Contact info

4.0

Great

TrustScore 4 out of 5

69 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Bespoke tile order

Needed some bespoke tiles for a restaurant that we were working on. Came across Otto tiles, and they had exactly the sort of thing that we were looking for, so placed the order. It took a little bit longer than we had hoped, as they were coming from Turkey. Once they arrived, a couple of the tiles were slightly damaged, however the excellent customer service staff offered us various solutions with no quibble at all. Will definitely be contacting them again, should we need that something, a little bit different.

April 23, 2019
Unprompted review
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Reply from Otto Tiles & Design

Robbie, many thanks for your feedback!

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Rated 4 out of 5 stars

lovely tiles

lovely tiles - bit of mucking about to get them
but would be 4.5 stars really

April 18, 2019
Unprompted review
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Reply from Otto Tiles & Design

Many thanks for your beautiful comment!

Rated 5 out of 5 stars

Tiles are simply beautiful

Tiles are simply beautiful. I would recommend this company to anyone.

April 17, 2019
Unprompted review
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Reply from Otto Tiles & Design

Many thanks for your beautiful comment!

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Rated 5 out of 5 stars

Incredibly helpful efficient and…

Incredibly helpful efficient and personal service as well as wonderful tiles! I would highly recommend Otto tiles!

April 17, 2019
Unprompted review
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Reply from Otto Tiles & Design

Atalanta, many thanks for your beautiful comment.

Rated 5 out of 5 stars

Excellent service and beautiful tiles.

We have used cement tiles on couple of our restaurant refurbishment projects in central London produced by Otto Tiles. The quality of the products were outstanding. And we have received excellent technical support and customer service.

April 17, 2019
Unprompted review
Otto Tiles & Design logo

Reply from Otto Tiles & Design

It's a pleasure! Many thanks for your lovely comment and looking forward to create amazing projects with you!

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