ŌURA Reviews 4,146

My ring stopped syncing and after trying all troubleshooting advice online I contacted via the chat option. Within minutes they had logged into my ring and advised there was a fault and they would send me a new ring. I have had my ring for over 2 years so to have this offer of immediate replacement was so appreciated as they are very expensive as I am in Australia and I couldnt have afforded to replace. I absolutely will continue to recommend to friends and family even more than I already do!

Oura has not only a great product, but their customer service is top notch as well. I have lost over 100# and my current ring no longer fits. I contacted customer service as I had paid for a full year of data tracking and was wondering if I could get a refund. I have lost my job and really couldn't affor a new ring right now. They got back to me and offered me an unbeatable deal on a new ring or a full refund of my payment. Even though I am unemployed I couldn't say no to the offer. I loved my Oura Ring and the data it gave me so I am super excited to be able to continue.

Oura support responded and remedy my issue very quickly

Excellent customer service!!
My battery started to go low. I called them. They took care of the problem very quickly sent me out a new one because I was still under the warranty. Customer service was excellent very kind very professional and it took only 11 minutes to get everything done very proficient.!! I love this company and I love my ring.

I absolutely love my ŌURA Ring, and I've been using it for 3 years.

The ring is amazing, the app is wonderful and so complete, full of meaningful insights. Their customer support is premium. I am absolutely thrilled with Oura and recommend it to anyone.

Oura ring has been a fantastic tool for me in my journey to a healthy living! In addition, Member Care team is excellent and attentive to any issues contacted for. I highly recommend Oura ring and their support team.

Oura’s customer service makes it very easy to report issues and my issue was resolved immediately. I love my Oura ring and love it even more seeing what great customer service they offer.

I had an exceptional experience with Joseph. I reached out following a medical emergency where my Oura ring had to be cut off by the fire department due to severe swelling. Joseph from the Safety Review Department handled my case with incredible empathy, speed, and professionalism. He turned a very stressful situation into a positive one by prioritizing my safety and arranging a replacement immediately. This is why I am a loyal Oura user—thank you, Joseph!

Customer service was so helpful! Offered more than I could have asked for to help me with my concern.

great customer support - i had a recharge issue with my ring (battery not holding a charge) and replacement ring was in my hands w/in 2 days.

My Oura ring suddenly stopped working but after setting a time on their web site to be called back, Jason called me the next day and arranged for me to be sent a new ring. Since the information that I receive everyday from my Oura Ring is invaluable to me, I was thrilled and relieved that Jason made it so easy and that the outcome was so good. Getting an Oura Ring will guide you toward better health and knowing that if something goes wrong they will be right there to make it right makes this decision a no brainer!!!

My ring stopped recording my sleep
Went on live chat
With in five minutes Oura had arranged new ring to be ordered and shipped asap
Many thanks
It is nice to see a company that still believes in customer service
Dave Drury

It took a lot of emails to resolve my issue with my Oura ring. Otherwise my rating would have been 5 star. I should have contacted the company before following instructions on google. Deleting my app (as instructed) caused most of the problem because my email couldn’t be located. A tip is to buy direct from Oura and not a retailer (like Target!) I have owned my Oura for a little over a year. I will say all of the reps I corresponded with were exceptionally nice and professional. I’m surprised though that it’s not possible to speak to a rep over the phone. At any rate I’m supposed to be receiving a replacement ring so we shall see.

I made a return for my order, oura refuse to issue of redund because someone decided that serial numbers dosen't match with original order (its the same devices). I don't recommend it, it's not worth risking your money

Drew was an understanding and helpful Oura representative. He answered my questions, saw and quickly resolved my problem. This is a very good company to deal with. They stand behind their product and seem to really want to help their customers.

Product has literally changed my life - while I was able to change my fitness pattern, Oura helped me understand my sleep pattern and post workout recovery. Knowing how / when to sleep helped me workout harder.

Only negative I'd say is lack of integration with my calorie counter, Macrofactor - but I believe that is on Macrofactor side, as they don't offer open APIs.

I had a problem with a lost ring and customer service made it SUPER easy to resolve.

Very pleased with this 5 Star experience!

Tay was absolutely wonderful from start to finish. She was responsive, professional, and genuinely concerned about my safety when I reported the heating issue with my ring. She kept my ticket open, communicated clearly at every step, and even added complimentary membership months as a goodwill gesture. This was one of the best customer service experiences I’ve had. Oura is lucky to have her on the team.

The after-sales service was truly excellent and exceeded my expectations. From the moment I reached out, the support team was responsive, professional, and genuinely committed to resolving my needs.