Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... See more
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See what reviewers are saying
Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... See more
Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... See more
Company replied
James Duncan was a delight to work with . Out of a stressful and unfamiliar experience James made it at least palatable to deal with. I had previously never heard of Branch Insurance and they are... See more
Company details
Written by the company
Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.
Contact info
20 E. Broad St., Ste. 1200, 43215, Columbus, United States
- 8334272624
- info@ourbranch.com
- ourbranch.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personal Service
March 26, 2025
Kelly was very friendly
Kelly was very friendly, knowledge, helpful and a joy to talk to. She covered what was needed on are front and what she was covering. Thanks
March 28, 2025
Great experience
Alexandria was a fantastic representative of your company! Extremely intelligent in regards of every aspect of any questions we had! Just a wonderful person to deal with.
March 25, 2025
Mariah Azzouni
Mariah Azzouni, Senior Sales Agent was outstanding.
She was helpful, knowledgeable, efficient and pleasant.
March 5, 2025
I Excellent Service & Fast Response – Thank You!just wanted to take a moment to…
I just wanted to take a moment to express my appreciation for your excellent service and fast response. Your professionalism, efficiency, and dedication made the entire process smooth and stress-free.
Thank you for your prompt assistance and for going above and beyond to help. I highly recommend your services to anyone in need of a reliable insurance agent.
March 4, 2025
Unprompted review
Great help from agent Patrick.
February 24, 2025
Easy
I’m not great with my phone and I don’t have have a computer. But I can handle this
February 24, 2025
Easy to get the qoute online and low costs
I worked thru Nieroda Insurance agency 636 355-0550 ext 11 he did the comparison for me to give me the best option and costs which was Branch Insurance.
February 24, 2025
The quote was simular to Connect…
The quote was simular to Connect insurance we previously had. However, Connect is underwriting with Homesite insurance and for the same coverage we would have to pay over $350 more! Alexandra was able to find a carrier that will keep us at the current price that we had with Connect and better coverage. Thank you Alexandra
February 21, 2025
Unprompted review
I am not directed to where to sign…
I am not directed to where to sign documents.. I’m on the app and it tells me to download what I already have…I cannot even submit this review
February 19, 2025
Easy to switch!
I can't believe how easy it was to switch insurance companies and customer service is so friendly!! And I saved some money.
Thank you Kelly!
February 12, 2025
Alexandria Dellafera
Alexandria obviously spent a lot of time finding insurance that would fit my needs. She was helpful and patient.
February 10, 2025
Unprompted review
Insurance rates for mortgage insurance
Very helpful and understanding to save us insurance rates.
February 10, 2025
Unprompted review
easy to navigate
February 9, 2025
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