Eugene helped me', 'Problem solved by Eugene', 'Thanks to the Escalation team')
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See what reviewers are saying
The team/store is very accommodating but unfortunately it cost me a lot since it was overseas that's the reason I cancelled my membership. But then again thank you.
Its huge Scam!! They display to clsim Free gift and when proceeding they have deducted 30 usd and 26 usd without any consent. When asked they say its gift card purchase which cannot be refunded. I... See more
Even though we had a misunderstanding, customer service was Great! Their response was immediate, and they are processing my request to resolve it very fast. Thank you!
4.2
Great
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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My bank alerted me to Ourdecorcomfy/Lordvy
My bank's fraud dept. alerted me to this company, also trading as Lordvy, based in Cyprus. The bank asked me to look in my spam folder and there it was, a subscription with a joining fee of £6.99 which I never asked for and a gift voucher. Surely there's some way of outlawing this kind of suspicious online trading or at least from fabricating subscriptions not asked for. My bank asked me to first contact the company asking for a refund. The company said 'no' so my bank's fraud department will now take over to retrieve the money. The company did cancel my 'subscription' and deleted me (allegedly) from their newsletter recipients database. If there was a minus 5-star option they would be awarded it.
June 7, 2025
Unprompted review
I will like to cancel
June 1, 2025
Unprompted review
Declan was helpful
May 21, 2025
Unprompted review
Best service ever
I wanted to cancel my membership, and Kenny went out of her way to assist. Thank you so much.
May 15, 2025
Unprompted review
Diamond resolvió mi problema
May 13, 2025
Unprompted review
Alero helped me solve my problem
May 7, 2025
Unprompted review
Kai was very helpful with my enquiry…
Kai was very helpful with my enquiry and proceeded to cancel my subscription immediately
May 6, 2025
Unprompted review
Great work by escalation team'
April 30, 2025
Unprompted review
Paula expedited my ticket smoothly
April 28, 2025
Unprompted review
Service with Grace was helpful and…
Service with Grace was helpful and quick. Thank you Grace for quick respond. Just waiting for the issue with my money to be resolved. But Grace was very helpful and thank yo
April 22, 2025
Unprompted review
It’s great and have a quick response…
It’s great and have a quick response very reliable service thanks.
April 21, 2025
Unprompted review
Thank you for the good service, Emerald
Thank you for the good service, Emerald.
April 8, 2025
Unprompted review
One of the staff
One of the staff, Imani, helped with my queries and assisted me with my concerns.
March 20, 2025
Unprompted review
Thank you for answer me right away!
March 19, 2025
Unprompted review
Emily reached out to assist.
March 8, 2025
Unprompted review
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