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OurMoneyMarket Reviews 

394
•
TrustScore 4.5 out of 5

4.6

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. People describe the entire journey as incredibly smooth, fast, and straightforward, with many consumers praising the ease of navigation from start to finish. Reviewers frequently commend the team members for being exceptionally helpful, knowledgeable, and maintaining a professional and polite manner throughout interactions. However, some customers also noted instances of poor customer service, including extremely bad outcomes and instances where processes were significantly delayed without updates. A small portion of people mentioned experiencing issues like receiving misinformation during calls or encountering difficulties like long hold times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are extremely helpful,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, friendly, and... See more

Service

Consumers find service to be positive, highlighting professional, courteous, and impressively fast assistance... See more

User experience

Customers report a high level of satisfaction and delight with the user experience, describing the... See more

Response time

Customers consistently note positive experiences with response_time, highlighting how applications and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

I have found this whole experience very easy and straightforward. I only applied last night and within less than 24 hours, I am pre approved. Elliot was very helpful and outlined the terms of the loan... See more

Rated 5 out of 5 stars

Aryan and Ameeksha were really helpful finalising the process and stayed on the phone while I uploaded documents. They were very friendly and made the whole process stress free. I would recommend omm... See more

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(394)

364 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

SMS service was better than the phone service

Zac was able to help me better than the service member on the phone. Zac was kind and respectful unlike the service member I got on the phone while chatting with Zac. I ended up handing up the phone call and Zac was able to help me with my enquiry in full.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

An Excellent Experience

Both the financial product and the OMM team have provided an excellent experience over the past 4 years. I would have no hesitation in recommending them to future clients, especially those looking to obtain credit for investment purposes.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy and reliable

I really appreciate all the work Matt did behind the scenes to make my loan application process smoother and faster. Your effort, clear communication, and attention to detail made a big difference.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Applied for loan in the afternoon

Applied for loan in the afternoon, verified i.d. etc next morning and funds were in the account by 2pm that afternoon. Fastest/Easiest application and approval i've ever had dealing with credit providers. Matt was great to deal with. 5 stars overall, very happy with the service provided. Thanks Matt.

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, fast, trustworthy and reliable. No time wasted, followed up accordingly and provided support when needed. Highly recommended!

April 7, 2026
Unprompted review
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