Ouros Jewels Reviews 

750
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning visual quality of the custom jewelry and the very helpful photo updates provided consistently throughout the intricate design process. People note that the expert team is exceptionally patient and accommodating, making the entire collaborative journey completely smooth and thoroughly enjoyable from start to finish. However, some customers also noted that shipping times and overall order completion could occasionally take significantly longer than expected for bespoke pieces. A few reviewers experienced frustrating delivery delays, slow response times, or communication gaps when checking for status updates regarding their specific online orders.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the stunning craftsmanship, beautiful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the jewelry is exceptionally... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting exceptional support and... See more

Order

Clients share positive opinions on order, expressing deep satisfaction with their custom jewelry and repeat... See more

Staff

Reviewers highlight positive aspects of staff, praising their incredible helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an amazing experience with Ouros Jewels!! Dhruv was fantastic to work with from start to finish. He made the entire process of choosing the perfect engagement ring, wedding band, and diamonds s... See more

Company replied

Rated 5 out of 5 stars

Ouros has always been so solid. My wife has ordered a lot and I have purchased her gifts through them. They are completely transparent and keep you informed through each step of the process. I cannot... See more

Company replied

Rated 5 out of 5 stars

The people at Ouros not only created a great product to its perfection, but amazing customer service and transparency without even asking for it. I received videos about the creation process and alwa... See more

Company replied

Rated 5 out of 5 stars

I got custom earrings made and I am so blown away by how beautiful they are!! I had no experience with lab diamonds or online sellers, and I felt so comfortable throughout the process. They literally... See more

Company replied


Company details

  1. #44 of 154 best companies in Jewelry Store
  2. #6 of 22 best companies in Costume Jewelry Shop

About Ouros Jewels

Written by the company

At Ouros Jewels, we believe everyone deserves to shine.

Ouros Trustpilot video

We specialize in premium lab-grown diamonds ethically created, expertly cut, and certified for exceptional quality. Each diamond is a masterpiece designed to bring your dream jewelry to life.

You can choose from our IGI-certified diamonds or create your custom engagement ring, handcrafted with care and ready to ship within 1–2 weeks.

Here’s what makes shopping with us special:

1. Superior Quality – Ethically grown, beautifully crafted lab diamonds.
2. 24/7 Customer Support – Our team is always available to assist you.
3. Flexible Payment Plans – Luxury made easy and affordable.
4. 30-Day Return Policy – Your satisfaction is 100% guaranteed.
5. Free Engraving – Add a personal touch to your jewelry at no cost.

We take pride in offering a seamless, transparent, and enjoyable shopping experience, because your trust means everything to us.

For any inquiries, custom designs, or assistance, feel free to reach us anytime on WhatsApp:
+1 (512) 736-7766

Ouros Jewels – Where Purity Meets Perfection

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

750 reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(750)

382 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience with Ouros…

Very good experience with Ouros Jewellery! Super high response rate, transparent communication and constant up to date on the jewellery status and pre production images. Aram was very kind and took all my notes into consideration.

January 12, 2026
Unprompted review
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Reply from Ouros Jewels

We really appreciate this! It was a pleasure working with you, and we’re happy we could bring your vision to life. Thank you for trusting Ouros Jewellery.

Rated 5 out of 5 stars

Great diamond earrings at a great…

Great diamond earrings at a great price. I found a Reddit thread recommending ouros and ordered diamond earrings for my wife. The company was very communicative and when we received the earrings my wife was thrilled.

January 7, 2026
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Reply from Ouros Jewels

Thank you so much for the lovely feedback. We’re thrilled your wife loved the earrings, and we truly appreciate you trusting us with such a special purchase.

Rated 5 out of 5 stars

Great experience

Great experience! Ordered a ring and absolutely love it. Looks just like the picture and the diamond is perfect. Communication was great as well.

January 13, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you for sharing your experience. We’re glad the ring met your expectations, and that communication throughout the process was smooth. We truly appreciate your support and look forward to working with you again.

Rated 5 out of 5 stars

Fun, easy to work with…order with confidence

It was very easy to communicate with Aman. The steps toward the completion of my pendant were delayed because I wanted slight changes made. A CAD was presented for approval and I received my pendant when expected. It turned out great!

January 13, 2026
Unprompted review
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Reply from Ouros Jewels

We really appreciate your kind words and confidence in us. So happy to hear you loved the experience and the finished piece.

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent! They let you know every step of order process. You even get a video of the finished item before it is shipped.

January 12, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you for your lovely feedback. We’re so glad you enjoyed the experience and the updates throughout the process. It means a lot to us. Thank you for your support.

Rated 5 out of 5 stars

Highly Satisfied with Design and Workmanship

Ouros' team is professional and highly skilled. The render the designs for you and send you detailed CAD drawings- so you know exactly how your product is going to turn out. They also keep you informed at each step and are super helpful when it comes to making changes according to your needs.
I've had over seven pieces made by them and have also had friends love it and place orders as their workmanship and finish is unparalleled.

January 1, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you so much for the kind words. We truly appreciate your continued trust and support. It truly means a lot to us. We’re grateful to have you as a valued client and look forward to creating many more beautiful pieces for you.

Rated 5 out of 5 stars

Excellent service, gorgeous jewels

Vijay was an amazing communicator, updated me frequently throughout the process and checked in to ensure I was happy with my purchase. The jewelry is gorgeous and the prices are unbeatable. I will definitely be purchasing from here again in the future for all my jewelry needs!

January 11, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you so much for your kind words. We’re happy to hear you loved the jewelry and had a great experience. We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Email queries have always been followed…

Email queries have always been followed up and communication is clear. Shipping was fast. Only thing is one of the push back stud was hard to take off from the earring, but later on I figure it out it was easier to take it of by twisting it while removing it.

January 7, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you for your review. We’re glad the communication and shipping went smoothly, and we appreciate you sharing your experience that the push-back became easier to use once you got the hang of it. Once again, thank you for your support.

Rated 5 out of 5 stars

Diamond pendant

I just received the most beautiful diamond necklace for my mother's 85th birthday, the purchase, communication and prompt shipping was more than I could ask for. I highly recommend using this company and jeweler. Lyn from Canada

January 8, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you so much, Lyn! We’re honored to be part of such a special gift and are glad you loved the necklace. Your kind recommendation means a lot to us!

Rated 5 out of 5 stars

Great customer service, great products

Great customer service as usual.
Updated along the whole process
Product is exactly as described
Product looks perfect.
Really speedy response to any questions I have asked. This is now the 3rd product I have purchased with no real issue at all.

January 9, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you so much for your continued support and kind words. We’re glad to hear that you’re happy with both our service and the product. It truly means a lot to us, and we look forward to assisting you again on your next purchase.

Rated 5 out of 5 stars

I’m truly impressed by Ouros

I’m truly impressed by Ouros Team. They were communicating with me about my order from start to finish, they provided me with a video of the final product and helped with all my concerns. They have fantastic prices and quality. I’ll be recommending this business to friends and family for sure!

January 6, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you so much for your kind feedback. We’re glad our team could support you every step of the way and that you loved the final piece. Your recommendation truly means a lot to us.

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Ouros Jewels. After choosing options from the store I was able to give customizations I wanted made and received the ring in under 3 months.

January 9, 2025
Unprompted review
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Reply from Ouros Jewels

Thank you for sharing your experiences. We're so glad the process was smooth and that the piece arrived quickly. Thank you for your trust and support.

Rated 5 out of 5 stars

I’ve been ordering from Ouros Jewels…

I’ve been ordering from Ouros Jewels for over three years and have purchased four pieces in total. Every experience has been excellent. The diamonds were tested by a state gemologist and confirmed to be high quality, and I especially recommend their IGI-certified diamonds. The craftsmanship is beautiful, and the customer service has always been professional, responsive, and genuinely caring. I highly recommend them and will continue ordering with confidence.

January 7, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you so much for your kind words and continued support! We truly appreciate your trust in Ouros Jewels and are thrilled you’ve had such great experiences. Looking forward to assisting you again.

Rated 1 out of 5 stars

Keep in contact with Ouros

Package delayed beyond belief almost 3 months for two orders

December 29, 2025
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Reply from Ouros Jewels

We sincerely regret hearing about your delivery experience and appreciate you bringing this to our attention. This is not the standard of service we strive to maintain. Kindly contact us directly at contact@ourosjewels.com, and we will personally review your concern and assist you in resolving it as quickly as possible.

Rated 5 out of 5 stars

Beautiful ring, great communication and customer support

My wife chose a ring that she thought was beautiful. She loved the design, and so i got it for her.

The company had incredible communication throughout the entire process. The sent me videos of the gem and of the ring as they were making it. This made me feel really comfortable and confident that i was going to get a quality product.

There were unfortunately shipping issues which delayed when we would receive it, but again, they made the situation much more bearable by constantly communicating and made sure we eventually received it.

Great work from Ouros and Vijay.

January 2, 2026
Unprompted review
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Reply from Ouros Jewels

We really appreciate your kind words. So glad your wife loves the ring, and thank you for your patience throughout the process. It was truly a pleasure working with you.

Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant customer interaction. I was kept abreast of the whole processes from the CAD renderings to the stone selection video and then video of the finished item. Excellent tracking too, so you can see where your item is from door to door.

January 4, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you very much for your kind feedback. We’re so glad you enjoyed the process and truly appreciate your support.

Rated 1 out of 5 stars

Never got my delivery

December 27, 2025
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Reply from Ouros Jewels

We’re sorry to hear about your experience. At the time, we were affected by a temporary courier issue that resulted in unexpected delays for some shipments, which was unfortunately beyond our control. However, we would like to clarify that your parcel was successfully delivered on January 9th, 2026, at 6:53 PM, and delivery confirmation, along with proof, was shared with you via email. The courier issue has since been fully resolved, and we are now dispatching and delivering orders on schedule. We appreciate your understanding.

Rated 5 out of 5 stars

Terrific communication and product…

Terrific communication and product received in a timely manner. Would recommend highly.

January 5, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you so much for sharing your experiences with Ouros! We really appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! Being contacted through the entire process made a great difference! I truly felt like my purchase mattered and the personalized care was an excellent touch. I will be telling all my friends about this.

December 31, 2025
Unprompted review
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Reply from Ouros Jewels

So happy you had a great experience! Thank you for sharing and spreading the word.

Rated 5 out of 5 stars

VIP experience

The best experience I have had with a jeweler. The communication was great and was able to fulfill all of my wishes. I ordered an engagement ring and the ring was spot on what I wanted and exceeded expectations. I will continue to do business with this company for many years to come. I highly recommend.

January 2, 2026
Unprompted review
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Reply from Ouros Jewels

Thank you so much! We’re glad your ring exceeded your expectations and that you had a great experience with us. We truly appreciate your trust and recommendation.

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