Ezekiel is a highly successful business woman. And a woman of God who is doing great work for the humanity by purifying our water! Please don’t hesitate to reach out to her with any questions as she i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Max, the engineer, fitted my One Taap machine yesterday. Despite having to uninstall an existing machine and tracing a water pipe under the plinths around the kitchen, he was efficient, friendly and f... See more
It was really easy to order online. There communication throughout was spot on - from initially placing the order- to the machine being delivered and fitted. There was a mix up with my contact number-... See more
I called Our taap to report a fault with my machine. The lady I spoke to was most helpful and booked an engineer to attend within 2 days. Adam the engineer attended. He was on time as stated, friendl... See more
Company details
Written by the company
Stream pure water on subscription. Enjoy instant triple-filtered and UV-purified boiling and chilled water, delivered through one beautifully designed system, at the touch of a button.
The UK’s most comprehensive home water solution
Written by the company
- Don't compromise on the water you drink
- Our Taap gives you the clean taste of mineral water and the convenience of an integrated tap at a fraction of the cost!
Money Back Guarantee
Put us to the test for 30-days
Notify us within 30 days of installation if you've had a change of mind, and we'll provide you with a refund and no additional payments will be required after we collect the system.
Contact info
79-81 Paul Street, EC2A 4NQ, London, United Kingdom
- 0207 022 6472
- ourtaap.com
4.8
Excellent
9K reviews
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jala was fabulous
Jala was fabulous. A great representative for the company. He texted me the night before to confirm arraignments and the installation process was organised, quick and efficient.
May 19, 2026
Unprompted review
Excellent fuss free installation by…
Excellent fuss free installation by Ross, highly recommended.
May 19, 2026
Unprompted review
Engineer Staffan to the rescue
Staffan attending today to make a repair on our machine.
Staffan was super friendly, listen to what we thought the issue was and then took a look. Staffan Identified the issue, being the valve.
He replaced this straight away and talked us through everything he was doing.
He left the work area as tidy as when he arrived, he put shoe coverings on as he entered our home.
Staffan was a pleasure to have as an engineer. A true credit to our taap. Thank you Staffan
May 19, 2026
Unprompted review
Really happy with the service from Mark…
Really happy with the service from Mark at Taap. He fixed an ongoing issue we’d been dealing with quickly and efficiently — exactly what you want from an engineer. Couldn’t be more pleased with the result. Would highly recommend!
May 18, 2026
Unprompted review
Install
Hi, I had Emmanuel come to fix our tap and he was brilliant showed me everything I needed to know and was so kind
May 18, 2026
Unprompted review
Emmanuel was incredible
Emmanuel was incredible! Super fast and efficient! Very happy with the installation and machine! Thank you!
May 18, 2026
Unprompted review
Jesh was very good at helping me with…
Jesh was very good at helping me with the fault code. Talked through things to try and rectify. Sending out new filter no problem at all. Thank you
May 17, 2026
Unprompted review
Brett arrived in time,he explained…
Brett arrived in time,he explained everything and installed the machine very quickly.
Very pleased with the service!
May 14, 2026
Unprompted review
Game-changer for clear water
Shannon installed our device quickly and effortlessly.
He was great at giving us a quick introduction to how to use it and best practices.
I am so excited about this water filtering machine, and it's a game-changer.
May 15, 2026
Unprompted review
Wonderful
As always, wonderful. Brett came and fixed the problem I was having with my filter by replacing the whole thing. Problem solved, thank you Brett and thank you to our Taap.
May 15, 2026
Unprompted review
Excellent customer service
Excellent customer service. Understood my situation and was prompt in problem solving. A very caring nature and an asset to Our Taap.
May 15, 2026
Unprompted review
Excellent Machine replacement
David attended today to replace our machine and did an excellent job. He was incredibly helpful, professional, and completed the replacement quickly and efficiently. Would definitely recommend him again in the future!
May 15, 2026
Unprompted review
Great Customer Service
Ezekiel was fantastic with helping me with my enquiries and went above and beyond to ensure that my expectations were met. She was friendly, bubbly and knowledgable. Great team and great product. 10/10. Thank you
May 15, 2026
Unprompted review
Top service from Our Taap and the engineer Jala
Have had great service both from the support team and also the engineer Jala. He's been brilliant at finding the problem and sorting it out in a super professional and friendly way. Thank you!
May 15, 2026
Unprompted review
Ross visited and installed my machine
Ross visited and installed my machine, very professional and knowledgeable. Cannot fault the service provided today.
May 15, 2026
Unprompted review
I spoke to Ezekiel who was extremely…
I spoke to Ezekiel who was extremely knowledgeable, polite & helpful. All my questions were answered easily and the ordering process was so smooth. Thank you Ezekiel
May 14, 2026
Unprompted review
Had a great experience with taap the…
Had a great experience with taap the water is so good and great to have boiled water on tap straight away the engineer was brilliant Dave t such a nice polite guy my wife was impressed with how informative the gentleman was and helpful thank you taap would definitely recommend this company to anyone
May 13, 2026
Unprompted review
Scam which trying to lock you in
Scam which trying to lock you in. I had to contact their support to cancel contract auto-renew and they tried to block me from cancelling renewal of a contract.
May 13, 2026
Unprompted review
Reply from Our Taap
Hi Nikolay Dzhulay,
We’re sorry to hear about your experience and appreciate you sharing this feedback. Someone from our team will be reaching out to you directly to better understand what happened and ensure this is resolved.
Best,
Fern
Quick and friendly installation
Quick and friendly installation, Emmanuel was really nice and helpful and explained all the features.
May 13, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.