I purchased a Policy which unfortunately was not suitable for our requirements. The refund was processed quickly and efficiently by Jesse without any fuss or drama.
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I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... See more
Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... See more
Company replied
My daughter was stuck in Fiji at start of pandemic and had to purchase several flights in succession due to problems with borders closing . This insurance company were great as paid in full for flight... See more
Company details
Information provided by various external sources
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
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3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Would not recommend
Would not recommend.
Communication very poor, delayed and contradictive.
I was diagnosed by a doctor with chronic knee pain and further diagnosed by a physiotherapist with Patella Femoral Pain Dysfunction. I suffer with daily activities of simply walking up stairs and squatting movements and have constant aches and pain.
After providing 3 doctors reports, 2 physiotherapy referrals, and two physiotherapy reports, this company says I can wait until I'm home which they know won't be for a a couple of years.
They say they only see physio acceptable if pain has persisted for several months following the procedure of the NHS physio referrals...however they've been informed this pain has be present now for 6 months.
So now, they simply keep responding saying it's not a medical emergency.
They are doing all they can not to help assist me with treatment. Including ignoring my update medical reports from doctors.
I've had to pay for physio sessions out of my own pocket so I can get back to working.
December 5, 2023
Unprompted review
Reply from Outbacker Insurance
Thank you for your review.
We are sorry to hear about this unfortunate event, and hope you are recovering well. We have contacted our Emergency Medical Team, who have informed us that they have advised on multiple occasions that you would need to send them a medical report, detailing the referral and requirement for physiotherapy.
Once all documentation was received, and in accordance with your policy Terms and Conditions, they have advised you that the physiotherapy would not be covered on a private basis as it was not a medical emergency and you should have been opting to undergo treatment under the reciprocal health agreement.
They have also offered you a compensation due to poor communication, which you have accepted.
They have confirmed they have logged a complaint on your behalf, and they will contact you accordingly, once the complaint review is completed.
If you require any further assistance, please let us know.
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This was so easy to follow
This was so easy to follow. Documents sent via email promptly. Best site I have found and I have been researching thoroughly
November 29, 2023
Super helpful and efficient
Super helpful and efficient! Answered my query clearly in less than 2 minutes!
November 17, 2023
Bradley was extremely helpful and…
Bradley was extremely helpful and answered a number of questions, made me feel comfortable and confident in the insurance package.
November 6, 2023
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Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Mikhala to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Excellence customer service
I purchased over the phone and Anca was amazing! She was patient, clear and very friendly. The phone call was quick even though she explained all the steps and helped me through the process. I would highly recommend
October 31, 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Really simple and competitive pricing
October 28, 2023
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VERY EASY TO NAVIGATE WEBSITE AND GET…
VERY EASY TO NAVIGATE WEBSITE AND GET WHAT YOU NEED
October 27, 2023
Having researched Backpacker insurance…
Having researched Backpacker insurance I called Outbacker today for a quote and to ask a long list of questions. Nicky was very helpful and well informed so I felt comfortable about taking out cover with this company. Hopefully I won't have to claim but should the need arise, I feel reassured that my cover is adequate and that help will be immediately available.
October 26, 2023
I would not recommend Outbacker to…
I would not recommend Outbacker to anyone.
Outbacker Insurance has attempted to dodge, duck, and dive almost every claim I have made. If they have paid, it has been after months of emails requesting documents they either don't need or already have. I paid for the premium insurance but they still tried to subtract excess from one of the claims.
I have lost a phone and had injury on my trip and they have refused to pay for either of these, despite clear evidence. They use cleverly worded policy documents which allow them to avoid payment.
October 19, 2023
Unprompted review
Reply from Outbacker Insurance
Thank you for your review.
We have contacted Davies and CEGA - the claims handlers appointed by your insurer who have informed us of the following:
Davies - the gadgets claims handlers - informed us that they have reviewed your claim for the lost phone, and they have tried to reach you but unable to get through. However, your claim has now been settled.
CEGA - informed us that they are still awaiting for some documents they have requested you. Until you provide the relevant documentation they are unable to proceed with your claims. They have also logged a complaint on your behalf, which will be dealt with separately from your claims. We note that the complaint outcome may take up to a month. If you require further information in regards to your claims and the required documentation, please contact directly CEGA at 01473 921 258, or reply to their emails accordingly.
If you have any further questions, please let us know.
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Easy and quick process
October 12, 2023
Lovely assistant
Lovely assistant, answered all my questions . Nicky was great, thank you .
October 11, 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Extending travel insurance
Good customer service. I wanted to extend my travel insurance and this was implemented within a few short minutes.
October 9, 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Nice quick service!
October 5, 2023
Unprompted review
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Top tier company
Quick, efficient, and excellent customer service, no wait times, got the problem sorted fast. Top tier company. Thanks Outbacker!
October 4, 2023
Great support in purchasing the policy
Great support in purchasing the policy. All my questions were answered.
September 29, 2023
Easy to phone and give good advice
Answered call and give me advice on renewal, very helpful.. 2nd time insuring with them for my son working holiday in Australia.
Thanks guys
September 27, 2023
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