Outdoor Living Group Ireland Reviews 

156
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Such a great selection of garden furniture, bistro sets, outdoor cushions, fire pits, flower pots, BBQs and so much more! I found absolutely everything I needed for my back garden. The atmosphere wa... See more

Rated 5 out of 5 stars

Colette, the service representative, had written to tell us of the delivery date. Unfortunately it was not convenient so I wrote back requesting a later delivery. After ascertaining that we couldn't l... See more

Rated 5 out of 5 stars

I saw a really good deal with one of their summer sales of outdoor heaters. I sent a few enquiries including an after sale query and I always got quick, informative responses. I purchased for a collec... See more

Rated 5 out of 5 stars

Bought the Granada outdoor sofa set. No screws, assembly parts or instructions for armchairs included. Made four calls, told wait time was under 1 minute, on hold 10 mins each time and then cut off.... See more


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4.6

Excellent

TrustScore 4.5 out of 5

156 reviews

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4.6

All reviews

(156)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service all around

Excellent service from the initial contact to after service. We dealt with Laura for the whole process and she was so helpful, friendly and provided excellent guidance and customer service.
Every product we ordered is of amazing quality and really gorgeous.
They have a super showroom as well - well worth a visit.
Could not recommend outdoor living more.

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

Bought a parasol at start of June

Bought a parasol at start of June. On August 10 it broke. The customer service was appalling. We were offered a second one at half price - not very attractive to double down my loss. We were told the wind must have blew it or it fell over. As far as I’m concerned it’s not fit for purpose. Sadly unhelpful from a store I’ve previously had good experiences

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

A good experience

When thinking about garden furniture, I was advised by a friend to explore the Outdoor living group… it proved to be very good advice indeed. I was fortunate to speak with Orla and she guided me through the wide range of products on offer and helped me decide on what was the right size and colour furniture for my garden space…. I could not have met anyone more helpful… all in all this was a most satisfactory experience and I would like to thank Orla and all the staff for their help and kindness. I might add that the prompt delivery service ( within four days) only added to the pleasure of dealing with this company….

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great teamwork!

I got great service from Oisin, Sean and Grainne at Horkan’s Garden Crntre today. I was looking for a small outdoor table and 2 matching garden chairs and was ably assisted in my search by both Oisin and Sean. The former did all the footwork and helped me hugely in getting my awkwardly shaped purchases into My electric car. The latter was very helpful in negotiating a decent price for the products. Grainne completed the sale very pleasantly and efficiently. A good day’s work done all round! Thank you all.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

A super store -

What an amazing service we got this morning from Angie. She was so helpful, knowledgeable and lovely to deal with. We were blown away by the store & can’t wait to purchase more outdoor stuff .

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

My water feature power supply failed…

My water feature power supply failed and outdoor living replaced it immediately without any hassle. The staff were amazingly friendly and efficient. I couldn’t have expected a speedier resolution and my water feature is back in working order again. Thank you Oudoor Living ⭐️⭐️⭐️⭐️⭐️

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great purchase experience

Great experience great customer service, best range of garden furniture I have seen and it is an Irish based company with great customer service

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. Attitude of staff was very unhelpful and what seemed a bit snobbish when we asked for a quote. Self-important. Won’t be returning, will bring our custom elsewhere.

June 8, 2024
Unprompted review
Outdoor Living Group Ireland logo

Reply from Outdoor Living Group Ireland

Good afternoon Brendan, we are very sorry that this is the experience you've had with us, as it is not the outcome we wish for current, past or prospective customers. We would really appreciate the opportunity to rectify this for you. If you could please contact our General Manager Alan, on alan@outdoorliving.ie, at your earliest convenience, as we would like to start the process of resolving this issue and giving you a better experience with us. We look forward to hearing from you!
Kind regards, Hayley
Outdoor Living

Rated 5 out of 5 stars

Absolutely delighted with our patio set

Could not be happier with our garden furniture. Hazel from Outdoor living went above and beyond to ensure we received amazing customer care and a speedy delivery. Would highly recommend.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

I recently visited the glen of the downs store looking for some new summer furniture, and Grainne was very helpful answering all my questions. I would definitely make the trip again!

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

5 star shopping experience

We could not be happier with our purchases from Outdoor Living, Glen of the Downes. All the staff, in particular Chloe and Hazel looked after us so well and ensured we got the perfect outdoor furniture at the best price.

There is such a great range of products. I highly recommend 🙌🙌🙌

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Angie in Outdoor Living was superb.

Angie in Outdoor Living was superb.
Helpful patient thoughtful informative.....and prompt and efficient .
Her help in my buying a large quantity of artificial grass was the main factor in making a purchase without delay.
Thank you very much Angie.

June 22, 2024
Unprompted review

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