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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent cooling performance, even in high temperatures, and its quiet, efficient operation. Many appreciate the quality and ease of installation, highlighting features like the sleep mode and efficient scroll compressor. The customer service team is frequently commended for being responsive, helpful, and knowledgeable, providing quick and clear guidance on wiring, installation, and product details. However, some customers experienced communication issues, including delayed responses and disorganized interactions, particularly concerning collaboration offers and initial inquiries. A few people also mentioned receiving incorrect information or experiencing longer-than-expected response times from customer service, leading to initial frustration.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise its efficiency, quiet operation,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the speed and quality of... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality, energy... See more

Response time

Customers consistently note positive experiences with response times, praising the promptness and helpfulness... See more

Staff

Consumers find staff to be positive, highlighting their responsiveness and helpfulness. Many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Installed this unit on my van and the cooling has been excellent. Customer support answered my wiring questions right away, which gave me confidence during setup. One tip I got from them—don’t overtig... See more


Company details

  1. Auto Parts Store

Written by the company

Fuel-Free Parking Air Conditioners Compatible with RVs, Trucks, Vans, Tractors.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I decided to replace the old roof fans…

I decided to replace the old roof fans in my RV with this 12V air conditioner, and I couldn't be happier with the decision. The installation was a breeze-it fit perfectly into the existing fan opening, which saved me a lot of hassle. The cooling power is impressive, especially compared to the old fans, and now I can stay comfortable in both the heat and the cold.

October 11, 2024
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Rated 5 out of 5 stars

Efficient for long hauls

I added this 12V AC to my truck, and it's been an absolute lifesaver on long drives. The colling is quick and effective, and I like that it runs smoothly off the truck's battery without too much strain on it. it's lightweight, which is a bonus because I didn't have to worry about extra load on the roof.

November 16, 2024
Rated 5 out of 5 stars

responsive customer service

I recently purchased the 12V air conditioner for my truck. During the installation, I encountered some challenges, but the customer service team was very helpful in resolving the issues.
They provided clear, detailed guidance on the installation process, and when I needed more specific advice, they were quick to respond with additional tips and solutions.
Overall, I am very satisfied with the service I received from outequippro. Their dedication to customer satisfaction and their prompt, helpful responses made a significant difference. I highly recommend their products and services.

August 17, 2024
Rated 5 out of 5 stars

For my camper

The PTC heater is a bonus for cooler nights. Installation was simple, and the dimensions fit perfectly with my existing roof vent. Would definitely recommend to fellow campers!

October 10, 2024
Rated 5 out of 5 stars

Installed on Ford Van

I was initially skeptical about how well a 12V unit would perform, but this air conditioner exceeded my expectations. It cools down my van quickly and maintains a comfortable temperature. The build quality feels solid, and it's been reliable so far.

October 7, 2024
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Rated 5 out of 5 stars

Perfect for my RV

The AC unit is perfect for my RV! The 10,000 BTU capicity provides ample cooling. I love the dual heating and cooling functionality. It's efficient on battery power, and the installation manual was clear and helpful. It fits perfectly through the standard RV roof vent. A great investment for any RV enthusiast!

September 6, 2024
Rated 5 out of 5 stars

Installed on my RV

Installed the rooftop AC unit on my RV, the unit came pre-filled with refrigerant, I followed the detailed installation guide, and within a few hours, the unit was up and running. The AC unit kept the interior of my RV comfortably cool. I monitored the air outlet temperature after running the unit in its most powerful mode for 15 minutes, and it consistently delivered a refreshing breeze. With a 600Ah battery, I was able to get a solid 10 hours of cooling, which is perfect for overnight use.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

I've been incredibly impressed with…

I've been incredibly impressed with OutequipPro's responsive and responsible customer service. I had an installation question, and they helped me solve it very quickly. My family all loves this rooftop AC unit—it works perfectly and keeps us cool on our travels. Highly recommend!

June 25, 2024
Rated 5 out of 5 stars

Installed the 12v rooftop ac on my…

Installed the 12v rooftop ac on my Transit van, replacing the existing vent. The installation process was straightforward, it cools down my van quickly, I have come to trust outequippro's quality and reliability and this AC unit is no exception. A great investment for anyone looking to upgrade their vehicle’s cooling system.

June 9, 2024
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Rated 5 out of 5 stars

vanlife upgrade

Really happy with the 12V DC powered air conditioner I got from OutEquipPro for my van. It was easy to set up, which was great for me. It cools the van down fast, which is a relief in the heat, and the heater's been great for cold nights. Would recommend if you're looking to make your van more comfortable for traveling. It does the job well!

May 31, 2024
Rated 5 out of 5 stars

I recently installed OutEquipPro's…

I recently installed OutEquipPro's rooftop RV air conditioner, and I gotta say, it's been a solid addition to my travels. The installation process was straightforward. The guide made sense, and everything connected up without a hitch. Cooling-wise, it does the job well. Gets the well. Gets the interior nice and chilly in about 10 mins, which is a godsend during those hot summer days. The heating function has also come in handy on a few cold nights, keeping the space warm without any issues.

May 17, 2024
Rated 5 out of 5 stars

Sleek, efficient

Installed the rooftop AC in our van, and we can't get over how sleek it looks! It blended seamlessly with our van's exterior. It cools down our space quickly, making it perfect for overnight stays in nature.

May 9, 2024
Unprompted review
Rated 4 out of 5 stars

I am not sure why it took so long to receive responses from them, recently they have been much more responsive to my questions and have been helpful in resolving my issues with installation.

I purchased the 12v ac/heater for my camper van. There was absolutely no instructions on which connector went into which receptor. I tried contacting the company through their website multiple times and never received any response. Customer service is non existent.

April 24, 2024
Unprompted review
OutEquipPro logo

Reply from OutEquipPro

Dear Jon Hicks,

I want to personally thank you for your thoughtful review and feedback. It's through insights like yours that we are able to continually refine our products and customer service.

In regard to your comment about the connectors, all of our air conditioning systems are designed with a common industry approach in mind. The connectors are intuitive and keyed in such a way that they can only connect appropriately with their corresponding receptors, aiming to make the installation process easy and avoid any mishaps.

We understand the confusion and frustration you experienced due to the lack of specific instructions in this regard. We have taken your suggestion to heart and are working on enhanced guidelines that will elaborate on this aspect of the installation process. Your review has been valuable in highlighting this area for improvement.

We also sincerely apologize for the delays you experienced in our communication. We've taken your feedback seriously and have implemented measures to ensure more timely responses in the future.

Thank you once again for your patience, understanding, and helping us to improve the overall customer experience. We're glad to see you are now satisfied with our responsiveness and we assure you of its continuity.

Best Regards,
Michael
OutEquipPro Customer Service Team

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Rated 4 out of 5 stars

Heater working good

i purchased a parking heater for my RAM Van. heater is running good , there are 5 speed with very high temperature, economic with Diesel consumptions.
price is fair.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Good Company

I purchased a air conditioner for my trailer from outequippro and got the product very quickly at a good price. After a few weeks I ran into some major life challenges and wanted to return the unit since I needed the money. They said they would take it back but it ended up costing me a lot to ship so they offered me a partial refund and i was really appreciative of this.

September 3, 2023
Unprompted review

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