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Outfox Energy Reviews 52,080

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TrustScore 4.5 out of 5

4.7

Energy Supplier
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional approach, often highlighting specific individuals for their exceptional service. The customer service is frequently described as excellent, with many people appreciating the efficiency and ease of their interactions. Consumers are particularly impressed with the quick response times, whether through phone calls or online chat, and the smooth resolution of their queries. However, some customers mentioned that contacting the company could be challenging or that issues sometimes took a while to sort out, with one reviewer noting a call breakup and another experiencing a delay in resolving an issue.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, politeness, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Response time

Users describe positive interactions with response times, frequently highlighting quick connections and... See more

Service

Customers consistently note positive experiences with service, highlighting its efficiency and... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers report positive experiences, highlighting helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Fixed tarrif ending next week. No new tarrifs available to select on account page as an existing customer. Called Outfox, customer services answered in less than a minute and Stefan sorted out a new t... See more

Rated 5 out of 5 stars

I telephoned Outfox and they answered the phone within 5 minutes - I was expecting to wait much longer. Ibrar was excellent and helped me select the next fixed tariff as my current one will end earl... See more

Rated 5 out of 5 stars

I called to request a quote to switch to a dual fuel fix from my previous electricity only service. The phone was answered quickly, my existing details found quickly and my request dealt with effici... See more

Rated 5 out of 5 stars

Niam Excellent service! Niam was incredibly calm, patient, and professional throughout. They took the time to really listen to my needs, understood the issue straight away, and resolved it without any... See more

Company details

  1. Energy Supplier

About Outfox Energy

Written by the company

Welcome to Outfox Energy. We are a proud family-run business dedicated to providing our valued customers with the best in service and the cheapest fixed energy tariffs in the UK.

Since our launch in 2017, we have helped thousands of customers make savings on their energy costs thanks to our simple, fair, and transparent pricing philosophy.

By choosing Outfox Energy, you’re not just getting an energy supplier – you’re joining a community of satisfied customers who value affordability and exceptional service.

So why settle for anything less, make the switch to Outfox today and benefit from a better energy experience.

GET A QUOTE TODAY

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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Rated 1 out of 5 stars

Abismal company to be involved with

Abismal company to be involved with. Have been trying to get my 'smart meter ' fixed since I joined this company on 27th February 2026. Have had to get involved with too many pointless e-mails to say customer service was of any use at all. Billing, and meter readings are a fiasco. I am supposed to be paying £190 per month give or take a few pence, that before the April 2026 price reductions. This company has managed to Direct debit me over £600 in less than 2 months. This despite me providing correct meter readings both through the App, and by email photos of said meter readings. From what I have seen on this review site, I expect that if they follow usual procedure they will reply stating their being sorry for the unacceptable service (as if they really care) and asking me to contact them so they can look into the matters I have mentioned. Please don't bother to do that as I have already a long list of your customer service staffs emails, all of whom, and I do not enjoy being rude, have proven to be useless from a customer point of view. I will now be trying to get a large portion of the over payment back, and looking forward to the day I end my relationship with Outfox Energy.

April 23, 2026
Unprompted review
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Reply from Outfox Energy

Hello Das, we’re sorry to read this and understand how frustrating and concerning this situation must be.

The issues you’ve raised around your smart meter, billing and Direct Debit amounts are not what we expect our customers to experience. Taking higher payments than anticipated, especially when you’ve been submitting readings, is something that needs to be fully reviewed.

We appreciate you’ve already been in contact with the team and feel let down by the responses received. However, we do want to resolve this properly for you, including reviewing your payments, meter readings and account balance to ensure everything is accurate and any overpayment is addressed.

If you’re willing, please respond to our info request with your account details so this can be escalated and investigated thoroughly by a senior team.

Thank you for taking the time to share your feedback.

Team Outfox.

Rated 5 out of 5 stars

Called outfox energy with a problem and…

Called outfox energy with a problem and was answered straight away.
The customer adviser was called Salef and was most helpful, understood what my problem was and sorted it straight away. Couldn’t have been more helpful and courteous, great straight forward service. Thank you.

April 23, 2026
Unprompted review

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