Best customer service! I received a response to my email inquiry within 24 hours and they even refunded me for my missed discount opportunity. Will definitely consider purchasing from them again!
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See what reviewers are saying
Order is stuck in process, it has been debited from my account but no confirmation of order at all, and it didnt even show that the order was completed. It prompted me to pay again. If I ddnt check my... See more
Should've read Trustpilot before buying. Almost everything is fine except for the returns. They have no standardized shipping/refund process- you have to ship it at your expense from a carrier of your... See more
Company replied
EXCELLENT EXPERIENCE. I ORDERED 2 CANADA GOOSE EXPEDITION JACKET'S. THEY ARRIVED IN 3 DAY'S. EXCELLENT CUSTOMER SERVICE & AMAZING LOW PRICES. THEY SELL 100% AUTHENTIC ITEM'S. I GOT MY JACKET'S CONFIRM... See more
Company details
Information provided by various external sources
OutlandUSA.com is where you go when you need the best gear at the best price. We are an outdoor specialty store who carries the top brands and offers exceptional customer service.
Contact info
United States
- outlandusa.com
3.0
Average
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Twice pay for one order
Hi! I create order without creating account in your store
After filling in all fields (credit card, address) i click “place your order” and nothing happens. All my steps i do from mobile phone iPhone
I check all fields again and press “place your order” again
I don’t receive any confirmation messages on my e-mail!
Then i check my money in credit card and see two same paid to you store
How can this do???
I need to cancel my second order!
Then I create account with same e-mail, from what I create orders
Then I don’t see my orders in my account ink.dude(at)mail.ru
December 19, 2020
Unprompted review
Reply from Outland USA
Sorry to hear that. Unfortunately, this is an error caused by using an international credit card our system doesn't recognize. The double charge will go away in a few days, but we don't have control over this process.
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Order fulfilled with absolutely no drama
Last Sunday I ordered a pair of Filson gloves that were the right size and color and that were discounted on OutlandUSA. I delayed in ordering the gloves for at least two weeks due to the negative reviews on this and one other website. But on another marketplace site (very big site that starts with an A) where OutlandUSA has a presence, they received a 95% seller rating. So I ordered the gloves. A day later the gloves were shipped and I received a tracking number. Four days later I received them. Absolutely no drama and everything was as expected. So for that reason I will order from them again. For me, I consider great customer service to be when I don't have to contact customer service at all.
June 5, 2020
Unprompted review
Great customer service
Great customer service. I bought a woolrich shirt for a gift that didn't quite fit, and they were extremely friendly and helpful durning the entire exchange process.
January 2, 2018
Unprompted review
Terrible
I ordered, well in advance for my 7 year old son. Many excuses, at the end of the day no product. I would skip this company as they are unorganized and more so leave children unfulfilled.
December 27, 2016
Unprompted review
Avoid this company
Non-existent customer service.
I received the wrong size hat and attempted to get a replacement.
They refused to even respond to my emails.
I finally had to dispute the charges with PayPal and only received a partial refund.
Avoid these people at all costs.
April 7, 2011
Unprompted review
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