OUTLAWS. Amsterdam Reviews 

3,031
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality and unique designs of the products, often noting that items look even better in person than online. The delivery service is frequently highlighted as quick and efficient, with many appreciating the well-packaged items and smooth overall buying process. Reviewers also commend the exceptional customer service, citing prompt replies, helpfulness, and a proactive approach to resolving any issues. However, some people experienced issues with ring sizing, finding certain items to be a little tight or not matching the expected design for larger sizes. A few customers also noted slow delivery or problems with the courier, including packages being delivered to incorrect locations.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the beautiful, unique, and well-made... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple, easy, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting its exceptional quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing team in investigating my lost peice in transit, totally respectable and understandable. Swift responses and was great at what they do. Couldn't fault this company. Always true and faithful ✨️... See more

Company replied

Rated 5 out of 5 stars

Great purchasing experience through these legends. The emails and banter back and forth. They live thier roles. Website is well designed and the goods themselves are top notch, there's no difference b... See more

Company replied

Rated 5 out of 5 stars

The service was fantastic, the pieces were very good overall. The larger ring was a little tight but when ordering online size can always be a bit of a gamble. The smaller ring was perfect as was the... See more

Company replied

Rated 5 out of 5 stars

the experience with outlaws was brilliant. not only were they super friendly throughout (thank you Joanna and Jack) but they gave me a 30% discount on my purchase. the jewellery i got was great qualit... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,031)

1,261 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the 2nd time off ordering from…

This is the 2nd time off ordering from Outlaws Amsterdam and not let down again, the service from start to receiving my goods brilliant and the goods themselves fantastic, well made total quality.
Would highly recommend

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

This is what customer service looks like.

Very satisfied in every respect. After I placed the order, the goods arrived at my home within three days. The chains with pendants were top-notch—excellent value for money. I did return a few items, and unfortunately, the return process via DHL ran into issues; however, the Outlaw team supported and assisted me throughout the entire process. Simply great. I have nothing but positive things to say about Outlaw across the board. Keep up the good work!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Fast reply on questions and insane products.
Second time buying and it’s not the last .
Great company that deserves 6 stars of 5 possible!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

So stoked with my together forever…

So stoked with my together forever piece! Amazing quality, super solid, awesome design and detail! Delivery was great, packaging was perfect and communication was on point!
Won’t be the last thing I buy from these legends that’s for sure! Will be a long time customer 👌🏻

July 9, 2026
Unprompted review
Rated 4 out of 5 stars

Style & Weight

I love these rings. I was looking for some pieces that fulfilled a physical need for weight. Think of these pieces like a weighted blanket on my hand. I’ve had a Cuban link bracelet for years, and a mala with some heavy stone beads I was gifted. I love the sensation. Cold and weighty in the morning, and slowly becoming part of my being through the day. The rings fit that need. My only hesitation on five stars is that I ordered two size 11 rings in different designs, and they simply don’t fit the same fingers. The Flowers of Death is sweet, and fits my right pointer, but I basically can’t jam the Black Eyes onto the same finger. The Arrow was ordered for my pinky and fits just right on my right hand. My hands may be subtly different sizes, but the fact that two size 11s don’t fit the same finger on my right hand gives me pause to buy more.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

The piece is great love it

The piece is great love it! I like the design, the weight and the look when it’s around my neck, perfect length. I only have one very small complaint and that is the clasp! It’s too small, the piece is very manly wich is great but clasp is dainty… it’s seems out of place in the total design of the medallion and chain. And this would be the same for me if I were to take the medallion off, I would view the clasp as being to small/dainty. But other than that between the piece and the customer service, I had to rate it worthy of a five (5) star review!
Thanks Jack!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is on point!

I accidentally ordered the wrong size ring and not only did Outlaws give me options but they responded so fast. My new ring is already on its way. Stay awesome guys, your customer service is on point and I will totally be ordering again. ☺️

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely stellar customer service…

Absolutely stellar customer service from Sam. Ordered a wrong size and arranged a return, had an absolute nightmare with the shipping company so decided to cancel the return, Sam then kindly gave me a green return with a discount code for a new piece which has now been ordered and is on the way. 10/10 will definitely be buying more pieces from here!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Superb quality, even better customer service

Overall quality of the products are amazing, they feel like they should cost hundreds! Customer service is rapid and very personal and attentive too, I had to exchange a couple things because I got my measurements wrong (entirely my doing) and it was sorted within minutes. Completely stress free. Will 1000% be going back for more in the future!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Really like the pieces

Really like the pieces! Gold lightning onyx cross and last stand pieces are mint 🫡 nice solid designs fit around the neck really well!

July 8, 2026
Unprompted review

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