Great quality shoes. Fast shipping. I see a lot of bad reviews on here. Most of it is on returns. In my experience its best to only order shoes that you are familiar with. If you’re too lazy to buy sh... See more
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See what reviewers are saying
Refusing to refund my money despite the shoes being returned to their warehouse over 3 weeks ago. They refuse to address the issue despite trying to contact them multiple times. They have now refused... See more
One of the worst online shopping experiences I’ve had. Out of four items ordered, only one was delivered. Two were cancelled as “out of stock” even though they remained available online for weeks. On... See more
Do NOT order from ASICSs!! They have not shipped my order, refuse to issue a refund and cannot say whether or not the items will be shipped at all. Complete scam and ripoff.
Company details
Information provided by various external sources
Get free two-day delivery on orders over $50 from the official ASICS® online store, featuring the latest selection of running shoes, activewear, and athletic accessories.
Contact info
Technology Drive 80, 92618, Irvine, United States
- outlet.asics.com
Very happy with my purchases
Very happy with my purchases. Running shorts and socks, genuine items at reasonable price. Lost a star because when I buy from a UK web-site, so titled, I don’t expect shipment from Germany and resultant 8 day delivery (not the worst but in todays market of next day/2-3 days etc - maybe should say so on web-site, which it might just I didn’t see anything!).
I found the trainers too small
I found the trainers too small. They look good quality and similar to what I tried on in the shop. But, I always wear size 5 and these are a bit short and narrow - more like a 4.5 in my opinion. I tried contacting them by chat and it was a bot who said she didn't understand me. Let's see if I get an e-mail as promised ...
Not a scam company - legit
I received my trainers all ok they took a week to arrive because they came from Germany. However, I needed to return them and my order number wasn’t found when I tried to go through the process. I panicked after reading the negative reviews on here of Outlet. ASICS and it being a possible scam company. Usually I check here firstly if I’m unsure but the website looks authentic so I didn’t. Later I realised that it was my error when trying to return the trainers, I had selected ASICS from a list of companies and not Asics outlet!! So my mistake. I was able to track my trainers the whole way back to destination. I also contacted ASICS and they confirmed this is their legit company and not s scam. Hope this will reassure some.
Fake Asics website, fake products, stay away
It is a fake asics website very well done.
Products are bad quality copies.
It is waste of money if you expect the asics quality, but for those who want fake shiny copies just to show off they have asics products it is a good place to shop.
I ordered 1 pair of running shoes, 1 running shorts, socks and one training trousers, all ugly fakes. For those who don't believe it go for it and when you receive the produtcs get back here and write the review 😊
Everything good.
Everything good. My order was processed and delivered within a few days. The shoes I ordered were new and in original packaging, nothing to complain about. Like some other reviewers here, I also was worried a little bit because of some negative reviews here on Trustpilot, but for me everything went well.
In all honesty
In all honesty, I was a bit put off by the reviews on here but Asics Outlet was the only place that had the shoes I wanted. I took on board that there may be a delay and a lack of communication. I got my confirmation email after a day or so. There was a tracking number which I have constantly referred to. Delivery was around 10 days and I could see where my parcel was at all times. I had my parcel delivered to a pick up point and I collected them this morning. Absolutely perfect. I haven't received any other emails so I wouldn't have known had I not been checking. I'm really pleased and would definitely order from them again.
Don’t !
So the trainers arrived and I love asic kayano gel trainers BUT wouldn’t order them from the outlet again as I had to keep chasing them up as delivery dates came and went ! Not worth the grief go elsewhere and get your asics
it's a bit slow but they arrived eventually and are great!
Ok... so it was a bit slow, not the 3-5 days as stated at point of purchase...After the estimated delivery day came and went and there was still no tracking activity for the package... despite having a tracking number, I started to worry a bit, especially after reading some of the reviews here.
I contacted them via email and they did reply pretty quickly saying I'd have to wait five days whilst they investigated the situation...I got an email about ten days after ordering saying the package had been traced and was now on its way...and finally the UPS tracking was active. The trainers arrived today March 31st (I placed order on 18th March) I guess coming from Germany the whole process is slower....since Brexit.... I ordered a pair in March 2020 and they arrived in about four days. Be patient and it will be worth the wait..Asics are great trainers and the outlet has good prices, really love the trainers that I got today, very happy to have finally received them.
received worn shoes
I've ordered two pairs of runners - for me and my girlfriend and my shoes were worn - the outsole was already dirty. The other pair was new.
Returns process…
I had to return an item but I don't have a printer to print off a returns label or the two invoices which you need to return to them. There was no invoice inside my parcel. So basically, after speaking to them on their Chat facility, the outcome is that I need to take my parcel to the UPS pick up point, hope they can print the returns label and invoices AND then put one invoice in the parcel and seal it up - do I need to take my own tape and scissors !!!!Don't know why they can't just put an invoice and return label in the parcel to start with as not everyone has access to a printer. Absolute farce - will not be ordering from them again
They keep cancelling orders
My sister and I both ordered shoes here in recent weeks and both of us received an email the next day that the shoes were out of stock. When I checked the website later the same day, the shoes were back in stock. I considered re-ordering but after reading the other reviews on here I don't think I'll bother. Stop wasting people's time! they should at least offer a compensation (discount/voucher) for the inconvenience.
Terrible customer experience
Ordered 4 pairs of trainers on 25th November, they eventually arrived 15 days later on 10th December. They sat in a ups sorting facility for over a week without moving; response from customer service was poor when I requested help. They reiterated what I had already told them rather than offering any actual help.
(13 December)I’ve now got to wait up to another 15 WORKING DAYS (3 weeks - 21 actual days) for the return to go through the UPS network and then a further 3-5 WORKING DAYS (1 week if over a weekend) for the refund. So in total they will have had my money for the best part of 2 months.
The shoes themselves are great; sadly ASICS are let down by their choice of courier, their slow ineffective customer service and their extremely lengthy refund period.
In short, unless you are 100% sure on the size and style of shoe you want I wouldn’t recommend using the outlet.
Order date 25th November……refund finally completed 8th January
After 4 failed attempts over the last…
After 4 failed attempts over the last 18 months, all orders cancelled. Ordered two pairs arrived at a drop site way later than 5 days promised. But as ordered. Delivery seem disjointed, no actual email telling me they arrived. From asics uk website (aka German dispatch). Worth it for the savings???
Very disappointed
Very disappointed ! Ordered a pair if trainers , order was cancelled the next day ! Even though they are still available on the website !!!!!!! I will not buy ever again from this company.
Have several orders over the last 2…
Have several orders over the last 2 years. Sometimes it can be a little slow but always deliver if in stock. Top quality stuff. Cannot fault Asics Outlet. A little patience for some great deals. A1
All good with asics
Ordered online and arrived fairly quickly. Great value too. Clothes are good quality and runners are the best
I ordered some trainers 15 days ago
I ordered some trainers 15 days ago. The website said it would take 3 to 5 working days bit they still have not arrived. Customer services have not responded to my email asking where they are.
kayano
ordered kayano. arrived to my home adress in Sweden after 4 days. Everything as expected and will happily buy again !
Ordered 2 pairs of GT-1000 9
Ordered 2 pairs of GT-1000 9, got them within 7days in total. Great shoes as always. Order was shipped to Sweden. Only complaint is that I didnt get a message saying my order arrived. That was no problem as I work with shipping and could sort out the collection of goods myself.
Overall Happy and will order again!
Took payment order not processed…
Took payment order not processed fully....looks like items are not in stock. Customer services very polite but very unhelpful. Cant refund as the order is with the warehouse picking team..... WILL BE A DELAY... no idea how long. They then need to request a cancellation and hope for the best by the sounds of things. Avoid like the plague guys and girls.
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