Update: after a second email to customer support I have received a refund for the broken product. Product arrived broken, I emailed customer service and never received a reply or refund.
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See what reviewers are saying
Ordering online went smoothly and received acknowledgement of the order. Following day had initial issue with postal address as was delivering to the UK. Kristina was very responsive through emails... See more
Company replied
At first, your like "what the hell is this amateur, slow webshop, the discount is too good to be real!" and then you realise they take PayPal and they are for real and super serious and proactive.... See more
Company replied
Found outlet64.de while looking for trainers ordered a pair I was a little unsure as I live in the uk but had nothing to worry about I received the trainers in less than a week price was bang on and v... See more
Company details
Written by the company
Auf Outlet46.de findet ihr über 1000 Marken, wie z.B. adidas, nike, Puma, reebok, New Balance, Jack & Jones, Vans, Converse, Tommy Hilfiger, Pierre Cardin, Daniel Hechter, O'Neill und viele mehr für Damen, Herren & Kinder. Das Besondere in unserem Mode Marken Outlet ist, dass wir immer einen Rabatt haben! Des Weiteren bekommen wir täglich neue Artikel, die meist in begrenzter Stückzahl vorhanden sind, deshalb sollte man schnell zuschlagen. Ihr könnt bei uns ganz bequem auf Rechnung einkaufen und habt ein Rückgaberecht von 100 Tage. Kein Risiko, hoher Rabatt!
Contact info
Vor dem Nordhees 12, 38644, Goslar, Germany
- 053 21 - 561 800
- kundendienst@outlet46.de
- www.outlet46.de
4.8
Excellent
6K reviews
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Product arrived broken but was resolved
Update: after a second email to customer support I have received a refund for the broken product.
Product arrived broken, I emailed customer service and never received a reply or refund.
May 1, 2026
Unprompted review
Reply from Outlet46
We are very sorry to hear that your order arrived damaged and that you did not receive a response from our customer service team. This is certainly not the experience we want for our customers.
Please contact us again directly with your order number and photos of the damaged item so we can review the matter as quickly as possible and find a suitable solution for you.
We sincerely apologize for the inconvenience caused and hope to resolve this issue for you soon.
Your Outlet46 Team
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0★ Avoid!! Very poor experience and unacceptable resolution.
0★ – Extremely poor customer service and refusal to respect basic consumer rights.
RESPONSE TO ANSWER: Thank you for resolving the issue and arranging a suitable outcome. I must respectfully disagree with your position. The condition or handling of the parcel prior to delivery is not something I can verify or be held responsible for. Under consumer law, the seller bears the risk until the goods are delivered in full and as ordered. This has clearly not been the case.
Regardless of your internal checks, the fact remains that my order arrived with one item missing. I paid in full for all items and did not receive everything I purchased.
I also take issue with your statement that you made efforts to find a suitable solution. In reality, the only option presented to me was a voucher, which I did not accept. Rather than offering a genuine choice or resolution, this option was effectively imposed on me and described as a “generous solution” when I declined. This does not reflect a fair or reasonable attempt to resolve the issue.
I had to write numerous time to point this out to you until finally I was given the refund.
While I appreciate that the issue has now been concluded, I would ask that future cases are handled in a way that better reflects customers’ rights and avoids attributing blame where it is not warranted.
-------------------------
ORIGINAL POST
My order arrived in a visibly torn package, and one of the items I paid for was missing. This alone shows that the delivery was not properly completed.
I contacted customer service expecting a simple solution — either sending the missing item or issuing a refund. Instead, they claimed the parcel was sent “complete” but could not provide any proof that the item was actually included. They then offered a voucher, which I clearly do not accept.
A voucher is not a solution. It would require me to spend more money, including additional shipping costs, just to receive an item I have already paid for.
The fact remains: the package was damaged and my order was incomplete. The company has refused to properly resolve this.
I will not be purchasing from them again.
Avoid.
UPDATE: What a fight and long back and forth emails arguing my rights. They have now processed the refund. Not worth the headache if you have to fight so much for basic rights. Would still not purchase from here again.
April 11, 2026
Reply from Outlet46
Thank you for your feedback.
We are sorry to hear that you were dissatisfied with your order and our service. However, we must respectfully disagree with key aspects of your description, as it does not accurately reflect the actual course of events.
According to our internal checks, the parcel was dispatched complete and in proper condition. We have no indication that the item left our warehouse missing. Nevertheless, we took your concern seriously and engaged in multiple communications with you to find a suitable solution.
Our goal is always to act in the best interest of our customers and to offer fair and reasonable resolutions. In this case, a refund was ultimately processed, even though the matter could not be conclusively attributed to an error on our side.
We regret that you experienced the resolution process as time-consuming, but we would like to emphasize that we are committed to carefully and thoroughly reviewing each case.
Kind regards,
Customer Service Team
Vielen Dank für Ihr Feedback.
Wir bedauern, dass Sie mit Ihrer Bestellung und unserem Service unzufrieden waren. Allerdings müssen wir Ihrer Darstellung in wesentlichen Punkten widersprechen, da diese so nicht den tatsächlichen Ablauf widerspiegelt.
Nach unseren internen Prüfungen wurde das Paket vollständig und ordnungsgemäß versendet. Für uns liegen keine Hinweise vor, dass der Artikel unser Lager unvollständig verlassen hat. Dennoch haben wir Ihr Anliegen ernst genommen und uns mehrfach mit Ihnen ausgetauscht, um eine Lösung zu finden.
Unser Ziel ist es stets, im Sinne unserer Kundinnen und Kunden zu handeln und eine faire sowie angemessene Lösung anzubieten. In Ihrem Fall wurde letztlich auch eine Rückerstattung vorgenommen, obwohl wir den Sachverhalt nicht eindeutig zu unseren Lasten feststellen konnten.
Wir bedauern, dass der Klärungsprozess für Sie als aufwendig empfunden wurde, weisen jedoch darauf hin, dass wir uns kontinuierlich bemühen, jeden Fall sorgfältig und nachvollziehbar zu prüfen.
Mit freundlichen Grüßen
Ihr Kundenservice-Team
Perfect and well in time.
November 21, 2025
Unprompted review
Reply from Outlet46
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr, dass alles perfekt und pünktlich bei Ihnen angekommen ist. Schön, dass Sie zufrieden sind!
Liebe Grüße,
Ihr Outlet46 Team 💚
Reply from Outlet46
Vielen Dank für Ihre Rückmeldung!
Es freut uns sehr, dass Sie mit unserem Support zufrieden sind. Schön, dass alles zu Ihrer Zufriedenheit geklappt hat!
Liebe Grüße,
Ihr Outlet46 Team 💚
The ordering process was easy
The ordering process was easy. Great prices but the shipping cost is high.
November 10, 2025
Unprompted review
Reply from Outlet46
Thank you for your feedback!
We’re glad to hear that you found the ordering process easy and liked our prices. We appreciate your comment regarding the shipping cost and will take it into consideration.
Best regards,
Your Outlet46 Team 💚
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Big assortment and well priced
Big assortment and well priced. I Also my questions are answered nicely and quick.
November 5, 2025
Unprompted review
Reply from Outlet46
Herzlichen Dank für Ihr positives Feedback!
Es freut uns sehr, dass Sie mit unserem großen Sortiment, den fairen Preisen und unserem schnellen, hilfreichen Kundenservice zufrieden sind.
Liebe Grüße,
Ihr Outlet46 Team ❤️
Good products
October 21, 2025
Unprompted review
Reply from Outlet46
Thank you for your feedback!
We’re glad to hear you’re happy with our products.
Your Outlet46 Team ❤️
I am very happy that I ordered a…
I am very happy that I ordered a product from OUTLET46.
October 13, 2025
Unprompted review
Reply from Outlet46
Thank you very much for your feedback!
We are delighted to hear that you are happy with your order. We look forward to serving you again in the future.
Your Outlet46 Team 🧡
After ordering, was a little anxious however… record delivery timing to the UK
Ordering online went smoothly and received acknowledgement of the order. Following day had initial issue with postal address as was delivering to the UK. Kristina was very responsive through emails and double checked my address. Within 24 hours, order was reset and on its way to me on 22nd Sept.
I received my order on the 26th Sept in what had to be record timing from Germany to UK - no issues at all. Made up with my Docs and the money I saved.
Thank you 🤩
September 26, 2025
Unprompted review
Reply from Outlet46
Hello,
thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that your order reached you quickly and that Kristina could help resolve the address issue so smoothly. It’s great to know you’re happy with your Docs and the savings!
Best regards,
your outlet46 team
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Reply from Outlet46
Thank you for your great feedback!
We’re delighted that you’re happy with the prices, products, and fast delivery.
Your outlet46 Team ❤️
Awesome place just know this is a treasure
Awesome place just know this is a treasure. I have gotten such top quality items for what feel like theft at these prices. So so worth it never had any issues either and the shipping has been ridiculously fast. Super happy
September 1, 2025
Unprompted review
Reply from Outlet46
Hello,
thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re happy with the quality, prices, and our fast shipping. It’s great to know that you’ve had such positive experiences with us, we look forward to seeing you again soon!
Your Outlet46-Team ❤️
Raw Gem!
At first, your like "what the hell is this amateur, slow webshop, the discount is too good to be real!" and then you realise they take PayPal and they are for real and super serious and proactive.
Shippement to France was so fast omg!
Everything was perfect.
They just need to propose more Medium and Large size to take more of my money :)
August 18, 2025
Unprompted review
Reply from Outlet46
Thank you so much for your amazing feedback!
We’re happy to hear that you were positively surprised and that your order to France arrived so quickly.
It’s great to know everything was perfect for you. Thanks also for your note about sizes, we’ll gladly pass this on.
We hope to see you again soon at Outlet46!
Your Outlet46-Team ❤️
Quality clothing, reliability, low prices
Original goods from international brands, prices you won't find on other sites, fast delivery, and great customer service. Thank you. We hope to continue and not raise prices.
June 4, 2025
Unprompted review
Reply from Outlet46
Thank you very much for your wonderful feedback!
We’re delighted to hear that you appreciate our original products from international brands, unbeatable prices, fast delivery, and great customer service.
We’re committed to maintaining these standards and your trust, and we will do our best to keep our prices fair.
We look forward to serving you again soon!
Your Outlet46 Team ❤️
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Always good stuff for a very good price👍
August 23, 2025
Unprompted review
Reply from Outlet46
Thank you so much, Dan!
We're really happy to hear that you're satisfied with our products and prices.
Enjoy your purchase and see you again soon
your Outlet46 team! 🛍️
Reply from Outlet46
Thank you for your kind feedback!
We’re happy to hear you are satisfied with our fast delivery, good prices, and product quality.
Best regards from the Outlet46 team 🧡
Ordered my favorite type of shoes
Ordered my favorite type of shoes, great service and fast shipping. Got exactly what I ordered. Supper happy with it
August 2, 2025
Unprompted review
Reply from Outlet46
Thank you for your wonderful feedback!
We’re delighted that you received exactly what you ordered and are happy with our service and fast shipping. Enjoy your new shoes!
Best regards from the Outlet46 team 🧡
Reply from Outlet46
Thank you for your positive feedback!
We’re glad to hear you had a smooth experience with fast shipping and items as described.
Best regards from the Outlet46 team 🧡
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It’s was super every thing was new with…
It’s was super every thing was new with good prices I will buy from you again and again
August 7, 2025
Unprompted review
Reply from Outlet46
Thank you so much for your great feedback!
We’re happy to hear that everything was new and that you’re satisfied with our prices. We look forward to welcoming you back again and again!
Best regards from the Outlet46 team 🧡
Everything was great
Got two pairs of running shoes to Latvia very fast.
August 4, 2025
Unprompted review
Reply from Outlet46
Thank you very much for your great feedback!
We’re glad to hear your running shoes arrived quickly in Latvia and that you’re happy with your purchase.
Best regards from the Outlet46 team 🧡
Great website to shop
I have ordered many items. The products are very much what has described in the page. The prices of the products are unbeatable. Great to know about this website. The shipment arrives very fast.
July 30, 2025
Unprompted review
Reply from Outlet46
Thank you so much for your kind words and continued trust!
We're thrilled to hear that you're happy with the products, prices, and fast shipping.
It means a lot to us that you've had such a positive experience shopping with us.
We look forward to serving you again soon!
Best regards
Your Outlet46 Team 🧡
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