Outschool Reviews 

Outschool provides a safe and interesting learning environment. Communication with the teachers has been great and my learner loves the variety of classes available.

Beware of their new predatory subscription billing practices.

I was an early adopter and a power user of Outschool from the very beginning. In fact, their team previously reached out to me for consulting on user interface improvements, and I spent hours voluntarily promoting their platform and classes across Facebook groups.

Having supported their brand so heavily makes their current lack of transparency feel like a profound betrayal of a loyal customer.

My student has not taken an educational class on the Outschool platform in months.

Despite complete account dormancy and zero services being rendered, Outschool continued to automatically charge my credit card $40 per month without sending any explicit notifications or alerts regarding the ongoing billing of a completely inactive account.

For newbies, Outschool used to drop a student automatically after 3 consecutively missed classes. They also didn’t charge you a “membership” fee. You paid for individual classes.

Now, as a direct result of their "silent renewal" practice, I have accumulated a massive backlog of 240 unused credits.

This backlog represents three full months of recurring $40 payments for which my family received absolutely NO educational services.

Furthermore, Outschool's new policy dictates that if a user cancels the membership to stop the bleeding of future charges, they completely forfeit any remaining, paid-for credits at the end of the billing cycle!! This business practice is designed to capitalize on busy families who forget to cancel a service they are no longer using.

It is inherently deceptive to continuously pocket consumer funds month after month when platform data explicitly shows zero user engagement, zero class enrollments, and a mounting pile of unspent credits.

I’m calling on Outschool to refund my $120 dollars.

It was just not easy to understand how to use the credits and it was really costly

I have a love-hate relationship with outschool. We utilize outschool primarily to provide our kids with classes that are not offered in their current public schools (languages, etc). We absolutely love the teachers we have, but it took a few trial and errors to find teachers and programs that justified the cost. Outschool loses major points for their policies and procedures regarding sign-ups, refunds, pauses, and membership credit uses. It's intentionally designed to be confusing and misleading, they absolutely count on people not reaching out to customer service. I'm currently frustrated with OS right now, because 1 child is about to move up to the next level of his language class, it has extremely limited seats. (Important info: We have a membership which currently covers the two classes they're enrolled.) We enrolled for the next class as soon as the instructor posted it, even though it does not begin until over a month away. We were charged immediately for the weekly credit rate against our membership. It tells you this nowhere on the sign up page, and it now makes us short on credits for the two classes we're enrolled in. So it forces us to either upgrade the membership to a much higher, more expensive tier, or pay higher per credit prices to cover the shortage. After reaching out CS to find out why I was charged, I was notified of the policy that is elbows deep in some not-easily accessed T&S somewhere on the site. They offered to make a "one time exception and let me withdraw from the class and they'd refund me". But this doesn't work, because then we risk the class filling up and we lose the spot or the class being canceled because not enough people signed up. I wouldn't mind if we had to pay a small credit deposit to hold our spot, but getting charged the weekly rate, every single week until the class starts over a month from now? It's, scummy and scammy. This honestly may be the straw that breaks me and sends us to other platforms.

we canncel the memship, but they still automatically charging.

Great teachers

The variety of classes is wonderful. We had some great learning experiences for both my Kindergarten learner and my 6th grader. This is why I kept my stars at 3... I chose to cancel our subscription because my children were ready to take a break from online learning; I thought I had canceled and wouldn't be charged again. Oh man, was I wrong. Cancelation apparently means NOTHING to Outschool and they continue to charge for classes AFTER canceling. So if you're considering Outschool for the variety, be sure to withdraw your child from a class AND cancel or they will continue to charge you (for months).

I’ve used outschool for years but their recent changes where you have to sign up for a “membership” and have prices obscured for billing is predatory. Even after you think you have turned it off you keep getting billed and there is no way to contact anyone to discuss.

Outschool was the first educational online website that I trusted for my kid 6 years ago, and I still turn to them today to aid in my children's learning journeys. We've been around through the growth and shift to membership based classes. Change is always difficult, but I understand that this structure works best for educators and parents. As a homeschooling family, being able to take classes over an extended period of time helps my kids to learn more, form bonds with their educators and classmates, and truly grasp onto what they're learning. My family's favorite part about Outschool is being able to find classes for a myriad of topics. As a homeschooler, I can't teach every single subject, and I know that when I turn to Outschool, I can find an educator that is well-versed in the subjects my kid wants and needs to learn about, and the educators are EXCITED to teach it!

We have loved using outschool as a way to supplement learning for our kids. We have done academic classes, as well as play and dance classes. I’d highly recommend this platform for anyone interested in adding extra fun and learning for their kids.

The teachers are awesome. The payment is simple. You can do a subscription or one time classes.

Outschool has been a wonderful experience for my homeschooled daughter (age 16). She especially loves her creative writing and art classes. So many wonderful teachers.

Outschool is one of my favourite things to use for my children's home education. I have found it really easy to use. They used to have just memberships but recently added pay weekly options and that is really helpful! It is budget friendly and so many options that I get tired looking!

Outschool has been an amazing addition to our homeschool. It allows my kids to get to explore interests and get help with something they are struggling with from the comfort of our home. The teachers my kids have had have all been amazing professionals that are helpful and encouraging! My son has been in lessons with one of his teachers for over three years and has grown by leaps and bounds. I highly recommend outschool.

This is the Taj Mahal of learning experiences for children. I wish there was one for adults!

We love our outschool classes!! Have used it for everything from a one time specific topic seminar/class to ongoing tutoring & courses. My daughter recently said she wishes there was a similar system for over 18 yr olds, bc while she is still in HS, she will graduate from using Outschool at her next birthday & she’ll miss it!

Fun but with only 3 minute videos I feel that should have been all in one class.

Great experience

I have worked with 3 to 4 teachers so far and they are dedicated and hardworking.

Loved it informative and engaging

Great resource for us and our son.

We have been Outschool users for about 6 months and we love it! I love the flexibility that kids can choose what and how they learn. They can find educators that match their personalities and make learning fun! We utilize the membership and it meets our needs well as a 2 child family. We don't currently use state scholarship funds for Outschool but I know that you can.