OVH Reviews 

The support is THE WORST EVER I have seen. The server is down for 2 days and no one answer the ticket. NO I will never renew with them

THE WORST OF THE WORST
Do not get anything from them fraudulent emails and rip-offs all the time
Guess what you can't even exercise the GDPR right you need to attach a valid ID so they can "delete" your information.

RUN, don't walk away!

They promise servers with 120 s delivery time. After 3 days: nothing, even after opening support tickets to cancel. They just ignore the tickets and keep sending bills.

We filed a case with PayPal, they decided in our favor and got us our money back. However, a few days after we got new bills for automatic renewals we never asked for. Created new tickets, which were of course ignored.

NEVER set up automatic payment, you can retract any permissions you gave inside your PayPal account. Do it as soon as possible, because they will try to charge you.

They don't see the customer, they only see money!

I've used OVH for a month and no single downtime, very good in terms of performance but, I do think the price is on the wrong side. I can find a cheaper host with good-ish performance for less the price of OVH. If they could improve the pricing of their VPS line-up, I'd think of coming to OVH again. Anyway, they're good, just the price.

I have been a customer of OVH/SoYouStart for almost 6 years now. I was absolutely amazed to see the bad reviews on here as i have had nothing but excellent support and services from them from day one.

Over the years i have spoke to the support team on a regular basis and i have got to know a few of them on a first name basis and sort of built a relationship with them. I have never spoke to them and not got to the end result. On numerous occasions they have gone above and beyond to help me resolve issues that i have had. My whole organisation relies on OVH and i wouldn't want it hosted anywhere else.

I think the problem is that OVH/SoYouStart is for the more advanced server admins that actually know what they are doing with regards to installing their own operating systems, networks, backups etc. Over the years OVH have made some really great improvements to their backend user control panels to make it as easy as possible for users to perform tasks such as installing new operating systems at the click of a button.

At first the networking of servers can be tricky, however they have a comprehensive set of guides that should be self explanatory to any competent admin. And like with anything once you become aware of how to configure it correctly you will have no issues going forward as it is the same for all the servers.

Over the 6 years i have had about 10 dedicated servers and a number of VPS servers. I have only ever had one server that has gone down on me and that was due to a faulty nic that was replaced within the hour. Apart from that i have had no downtime with OVH. I would highly recommend OVH/SoYouStart to anyone needing a server that has a good knowledge of being a server admin.

The prices are exceptional and unrivalled to be honest. The comments about the non existent support is simply not true i don't think i have ever had to wait more than 5 minutes on the phone to speak to anyone before. Even out of hours support is great with the guys in France and also Australia.

Overall OVH is a top quality server hosting company and i cannot recommend them highly enough. I will continue to use their services and products for as long as i run my own organisations.

Thank you OVH

Danny

Now, I can surely speak for this company when it comes to downtime. Our infrastructure with OVH consists of 1 master and 570 slaves (at the time of writing this). Yep, that's right. We have a total of 571 VPS SSD 1s with them. That amounts to just shy of $2,000 in monthly costs. Okay, enough of how much we're paying them and on with their quality of service.

For some time now (we've been customers on and off for just about 2 years now). At the time of writing this, I'm infuriated with this issue which has persisted since we've been with them from day one. Why we use them? The low price. Is it worth it? Absolutely not. You really get what you pay for.

The issue you ask? VPSs always go down all the time, having to KVM into each of the affected ones and restart the network interfaces. Sounds tedious right? Yep, especially when it cuts into precious development time where it can take 1-4 hours to fix all the VPSs just for that day.

Now, this isn't about how long it takes. It's about the down time. They will most likely not refund you for downtime as they claim on their end your VPSs are "online", which they're NOT. I've even emailed them with screenshots on how I go about fixing the issue to potentially help squash this issue once and for all.

Their care for customers is nonexistent. Again, this issue has persisted with them for years. We've informed them of the issue countless times throughout, and they seem to refuse to fix something that would keep us customers for life. Oh, and when they know it's on them, they ignore any tickets you send them. Like no response. Zero. Nada.

As a customer for 2 years, I can confidently tell you they are a shady company. I would try an alternative provider Digital Ocean, Amazon (a bit expensive), NOCIX, etc. Just search around - just don't go with 1&1, trust me, we're 1&Done. They're just as shady if not worse.

I've had enough with OfflineVH.