I have had a very great service today from James. Joyce i only ask for refund which I received he has introduced to income max and other services which I knew nothing about very helpful very polite co... See more
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See what reviewers are saying
Beware the free 3/4 plans with 'peak demand charges'. Got stung with a peak demand charge that was higher than the rest of our bill combined. I understand it's in the contract and terms, but it is int... See more
Good with no issues when I was with them, hence the 3 stars. I did have an issue after leaving them due to moving. Even though I had direct debit set up they didn’t direct debit my final bill, which... See more
Pleasantly surprised! Usually electricity company customer service is dodgy as. This was a breeze! Opened a chat, IDd myself, asked to change direct debit to fortnightly instead of monthly. They said... See more
Company details
Written by the company
Help us build a better energy company. Join us on a journey to zero carbon. Switch to OVO Energy today and save up to $224 on your electricity bills.
Contact info
120 Spencer Street, 3000, Melbourne, Australia
- 1300937686
- hello@ovoenergy.com.au
- ovoenergy.com.au
3.5
Average
304 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely and helpful information and…
Timely and helpful information and service.
November 7, 2024
Unprompted review
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My account is in credit so I wanted to…
My account is in credit so I wanted to do a credit to my bank account
November 6, 2024
Unprompted review
Good fast service!
November 4, 2024
Unprompted review
I would also agree with the comment…
I would also agree with the comment about OVO !
OVO are Top Notch !!
November 2, 2024
Unprompted review
Very easy process and Jess was very…
Very easy process and Jess was very helpful
November 1, 2024
Unprompted review
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Plan change
Change of plan as previous plan had finished
It was a good experience considering I usually prefer to speak to a person .
Jess H answered all my questions in a timely manner and my business was concluded promptly.
October 31, 2024
Unprompted review
Billing Enquiry
I noticed that I was running a fair bit of credit on my account. I called OVO and asked if I could skip a couple of payments. They said yes without any hassles.
They set it up for me and all is well.
October 29, 2024
Unprompted review
One of the main reasons why we stay…
One of the main reasons why we stay with OVO is their top notch customer service! The second is the convenience to change to better plans.
October 23, 2024
Unprompted review
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Excellent
Fast, efficient friendly chat. Understood query immediately and solved. Exactly how online chat service should be. Thank you
October 16, 2024
Unprompted review
Excellent Customer Service
Jasmine provided prompt, friendly and efficient customer service
October 11, 2024
Unprompted review
Jasmine resolved my request very quick
Jasmine resolved my request very quick. Easy to deal with and even emailed me the details of our conversation for reference later on. 😀
October 9, 2024
Unprompted review
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Awesome customer service
Awesome customer service. Thanks so much Jasmine.
Fantastic company to deal with.
October 3, 2024
Unprompted review
Jess was able to help with my enquiry
October 2, 2024
Unprompted review
Excellent communication skills by Jess H
Jess H was prompt and courteous, and solved my query extremely efficiently. It was also really lovely to be greeted with a cheerful Hi there, which reminds you that you are talking to a real person on the other end of the chat!
September 30, 2024
Unprompted review
Good service and rates
Good service and rates. Helpful chat person
September 26, 2024
Unprompted review
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Excellent customer Service
Jess H was very helpful with my enquiry, she made the process very smooth and seamless.
September 25, 2024
Unprompted review
Well done Ovo Energy
Ovo energy actually tell you when you can be on a better plan and save money! Jess H talked me through things and quickly changed me over. Well done Jess!
September 25, 2024
Unprompted review
Prompt and Helpful Chat
Prompt reply from, Jess, the chat person, and Jess was very helpful in answering my questions.
September 24, 2024
Unprompted review
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